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Differentiating Between Personal and Enterprise Unified Communications

It used to be the case that enterprise communications systems provided more features than the communications people used in their personal lives. Think of voicemail, call forwarding, recording, and multiple lines vs. the single POTS line you had at home (we know, we’re dating ourselves). But now, in the Internet era, the tables seem to be turning, with the rate of innovation in personal communications far outstripping what is happening in the enterprise.

An Upgrade Path to Enterprise Unified Communications

Cloud unified communications (UC) started as a mostly small and midsize business (SMB) phenomenon, but has recently been moving upmarket to larger enterprise customers based on demand. This isn’t surprising - UC has many advantages over traditional private branch exchange (PBX) deployments, including features, redundancy, and price. But enterprise customers migrating from an on-premise PBX to a cloud UC solution expect the same quality and reliability they had with their PBX and primary rate interfaces (PRIs).

Download this whitepaper to find out how Fuze can provide customers the quality service they deserve.

Unified Communications Security Measures: Ensuring Peace of Mind

The decision to invest in new technology should never be taken lightly. From calculating ROI to anticipating and negotiating contracts and changes in infrastructure, there are a multitude of factors to consider when making the transition to a new or upgraded communication service. Yet while financial and infrastructure decisions are ultimately major factors in a company’s choice of deployment, another significant area is often overlooked— the impact that a new solution will have on your company’s security.

5 Reasons Why Multi-Tenant Unified Communications Beats Multi-Instance

We were recently asked for our thoughts on multi-tenancy vs. multiinstance architectures and which made better sense for cloud unified communications (UC) service deployment. You might wonder why anyone would care about this, as long as the services work. But the thing is, the multi-tenant vs. multi-instance debate uncovers fundamentally different approaches to delivering UC in the cloud. Fuze has spent eight years building a cloud UC platform with a multitenant architecture, so our allegiance is clear. This being said, we meet regularly with cloud UC providers that have opted for a multi-instance approach. Most of these folks are smart people, so to dismiss them as wrong isn’t fair.

The Unified Communications Buyer’s Guide to Picking the Right Cloud Telephony Solution

There’s no better time for a business to embrace unified communications solutions. Actually, that’s not entirely true – several years ago would probably have been a better time. After all, these tools offer major benefits to businesses of all kinds, from the largest enterprises to the smallest shops. With a UC system in place, an organization’s employees can become more collaborative, more efficient, and happier. The sooner a company starts to take advantage of these possibilities, the better.

For those firms that have yet to embrace UC, though, one of the most important steps they must take is choosing a particular solution. While UC as a general concept is fairly straightforward and consistent, there is a tremendous amount of variety between the various services available. Here are some important considerations to keep in mind when evaluating available UC options.

6 Questions for a Prospective Cloud Service Provider

In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead, and increase efficiency—frequently with fewer resources than before. This may seem like an impossible feat, but the advent of UCaaS (Unified Communications as a Service) has enabled IT departments to be viewed as business drivers rather than cost centers.

Companies looking to take advantage of a cloud UC strategy need to consider the move from a myriad of business perspectives. “How will Provider X’s solution serve specific departmental needs as well as the requirements of the organization as a whole?” “Will Provider Y be able to better equip us with the required tools to streamline processes and increase collaboration?”

Here are six additional questions to ask any potential UCaaS provider before making a decision.

The Road Forward. An IT Roadmap for Scaling Self Service Reporting

A new implementation model, anchored by a real partnership between IT leaders and business users, calls for IT to own the center of operations, security and governance, data acquisition, maintenance and provisioning. In this paper, you’ll find an in-depth roadmap for scaling self-service reporting at your organization.

Read this report to learn about:

• New process for fast prototyping
• Clear enablement roles for IT
• Suggested workflows for new technology
• Nurturing a company wide culture of business analytics

6 Best Practices for Creating Effective Dashboards

The hallmark of a data-driven dashboard is the ability to see and understand data at the speed of thought. Well-planned dashboards will allow both business leaders and knowledge workers alike to ask and answer questions in real-time, turn insight into action and inspire true innovation.

In this whitepaper, you’ll learn about:

• How to connect all of your data to a dashboard—no matter where it lives

• How to blend data from multiple sources for a holistic view

• Choosing critical dashboard metrics that reflect organizational objectives

• Using the best types of charts or graphs that are right for your data

• Accessing mobile analytics in the field for improved efficiency and speed

• How to share dashboards to collaborate with colleagues, partners and clients

• Bonus: five dashboard mistakes to avoid

Interactive Data Visualization: The Age of “Look But Don’t Touch” Is Over

All good things must come to an end. Static data visualization had its time in the sun. Now, Aberdeen Group's research demonstrates the superior business performance of organizations that have taken their visuals to the next level.

Data Storytelling: Using Visualization to Share the Human Impact of Numbers

Storytelling is a cornerstone of the human experience. The universe may be full of atoms, but it’s through stories that we truly construct our world. From Greek mythology to the Bible to television series like Cosmos, stories have been shaping our experience on Earth for as long as we’ve lived on it.

A key purpose of storytelling is not just understanding the world but changing it. After all, why would we study the world if we didn’t want to know how we can—and should— influence it?

5 Things Your Spreadsheets Can’t Do

For many, Excel is the go-to analysis tool of choice. As useful as it can be, for delivering real insight from big data, spreadsheets simply won’t provide all of the answers you seek. Read this whitepaper to learn five critical ways go beyond spreadsheets to get more from your data.

In this whitepaper, you’ll learn about:

• Using all of your data, no matter how big or where it lives

• Seeing the complete picture with data blending and cleaning

• Four powerful ways to improve data visualizations

• Fast, interactive and shareable dashboards

• Real-time data and automatic updates

Top 8 Trends for 2016: Big Data

The year 2015 was an important one in the world of big data. What used to be hype became the norm as more businesses realized that data, in all forms and sizes, is critical to making the best possible decisions. In 2016, we’ll see continued growth of systems that support non-relational or unstructured forms of data as well as massive volumes of data. These systems will evolve and mature to operate well inside of enterprise IT systems and standards. This will enable both business users and data scientists to fully realize the value of big data.

Top 10 Trends For 2016: Clouds

In 2015, the cloud technology landscape changed in ways that only a highly disruptive market can. From watershed innovation announcements to unexpected business moves, 2015 drove any last shred of doubt from the minds of skeptics that the cloud revolution is permanent. At the eye of this storm is the growing realization that data as a critical business asset can be very efficiently (and cost-effectively) stored in the cloud. The database, integration, and analytics markets are now in a race to understand how each can ultimately capitalize on this shift.

Top 10 Trends for 2016: Business Intelligence

2015 was a year of significant change in the world of Business Intelligence. More organizations opened up data to their employees. And more people came to see data as an important tool to get their work done. Norms about Business Intelligence are evolving, and as they do, leading to wholesale cultural change at some workplaces. This change is driven not only by fast-moving technology, but also by new techniques to get value from data.

Unified Monitoring

In the past few years, the enterprise computing landscape has changed dramatically. Virtualization, outsourcing, SaaS and cloud computing are creating fundamental changes, and ushering in an era in which enterprises distribute increasingly critical IT assets and applications across multiple service providers. These changes are rendering legacy monitoring tools, which have their roots in the computing environments of a decade or more ago, virtually useless. This paper explores today’s computing trends and their monitoring implications in detail. In addition, it reveals how CA Unified Infrastructure Management (CA UIM, formerly CA Nimsoft Monitor) uniquely addresses the monitoring realities of today’s and tomorrow’s enterprises—whether they rely on internal platforms, external service providers or a combination of both.