How to Make a More Efficient IT Helpdesk
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing call volumes and optimizing team outputs.
Get this exclusive free guide to learn seven solutions for reducing Helpdesk calls and boosting productivity. Find out:
- How to maximize your team's capabilities.
- Tactics to increase user knowledge.
- Best practices for Helpdesk communication.
- Clear, visual instructions for implementation.
10 Tips for Getting Your Chaotic Project Back on Track
Chaotic projects can wreak havoc on our working and personal lives. One day you may wake up to realize that the priorities in your organization have changed, causing your project to be deprioritized, over budget, won't be delivered on time, or worse. Project management software like LiquidPlanner can help you catch these common issues before they arise. Read our top 10 tips for getting a chaotic project back on track.
Victaulic Uses LiquidPlanner to Maintain Their Competitive Advantage
Victaulic is the global leading producer of mechanical pipe joining, flow control & fire protection solutions. Since 1919, their innovative technologies and engineering services have optimized productivity and reduced risk, ensuring projects are completed safely, on time and within budget.
How does Victaulic maintain its competitive advantage in the mechanical pipe industry? By bringing new, value-add solutions to their customer. LiquidPlanner enables them to have:
- VISIBILITY: Accurate insights inform critical conversations about strategic priorities to enable confident prioritization and resourcing decisions.
- TRANSPARENCY: Teams know how the plan was put together, can see the data underpinning the next steps, and feel more confident in managing the daily work across the project portfolio.
- STANDARDIZED WORK: Creating standard work with repeatable processes saves time and provides baseline metrics for key performance indicators.
How to Prioritize When Everything is #1
Prioritization is the process of determining the level of importance and urgency of a task, project or event. It’s a key skill for any working professional and is absolutely essential for project managers to master. Smart prioritization is a vital part of Liquid Planner’s Planning Intelligence philosophy to align people, priorities and projects.
One of the biggest challenges for project managers and team leaders is accurately prioritizing the work that matters on a daily basis. Even if you have the best project management software, your team could end up working on the wrong things at the wrong time. And, you don’t want to fall into the role of crying “top priority” for every other project that comes down the pike.
To help you manage your team’s workload and hit deadlines on time, here are 6 steps to prioritizing projects that have a lot of moving parts.
The Project Leader’s Guide to Successfully Adapt to Change & Manage Uncertainty
Research shows that 70% of organizations have suffered at least one project failure in the last year. Why? When priorities and work are constantly changing, we all know that it’s hard to keep our entire portfolio of projects up-to-date and see what’s next.
Our latest eBook will walk you through important tips to help manage change and uncertainty in today’s workplace, including how to:
- Keep your workload balanced
- Track progress to know where time goes
- Use a priority-driven methodology
- Wrangle uncertainty with predictive scheduling
Ready to achieve the momentum that your business needs to succeed through seamless project execution?
TOGAF 9.2 Content Meta-Model: Building Blocks and Notation
New updated TOGAF 9.2 Content Meta-Model poster!
This poster provides you with the valuable building blocks of TOGAF 9.2, accompanied by helpful, contextual notations to guide you through the key elements of the framework.
TOGAF 9.2 in Pictures
The ADM is an iterative process used to understand existing architectures and work out the best way to change and improve them.
Never used without some adaptation, the ADM is more like a cookbook of recommendations, ideas and checklists than a set way of doing things.
Think of it in three chunks and bear in mind that in a large enterprise, there may be quite a few projects all using different phases of the ADM.
The Guide to Business Capability Modeling
Business Capability Modeling (or Mapping) is the act of breaking down an organization’s activities into a set of capabilities, which together represent everything the business can do.
In order to understand how a business needs to change, it needs to understand itself. In modern enterprises, with thousands of employees, hundreds of locations and dozens of functions, this is no simple task. Business Capability Modeling transforms the organization into an easily understood set of capabilities, which represent all the different things a business does. This can be used as the basis to understand how people, processes, information & technology support the business.
Five Steps to Designing a Fully Optimized Enterprise Architecture
The enterprise architect must, despite all the technical complexities and challenges, remain outcome focused; rarely are stakeholders interested in the science behind the processes, but rather they are happy to trust their experts. It is simply the results that matter. This requires measurable deliverables and milestones that tangibly demonstrate our progress in an easily digestible format. Working in iterations architects can develop and target a set of goals, tied to key business outcomes.
Throughout the evolution of your EA practice, keep in mind it is a journey and not a destination. By making use of a maturity model, you drill deeper into each iterative step, understanding what it looks like and how to move towards fully optimized enterprise architecture. The Orbus Software Enterprise Architecture Maturity Assessment demonstrates where your organization currently sits, and provides a platform for you to benchmark against competitors, and industry standards. You are able to use the assessment as a way to develop your EA practice to meet the demands of the digital age.
Financial Services: Rapid Adaptation to the Unforeseen Requires Enterprise Architecture
At this point, it almost goes without saying that the global pandemic completely upended the idea that companies could be prepared for anything. No amount of 5 year plans or cautious growth can help when your whole business is forced to close or all your workers stay at home. Organizations that survived and even thrived were those that were able to adapt their business models along with the supporting technology. The only preparation that proved valuable was being prepared to move quickly.
Adaptability is an easy gospel to preach for nimble startups and agile tech firms, but for banks and financial services companies you might as well start speaking Hungarian. Even if institutions can get a grip on the blockchain or can define DeFi, there are still huge regulatory barriers to everything a company tries to do.
This eBook will look at 4 major challenges facing financial services firms in the near future, and the potential solutions that can be delivered.
Accelerating Patient Payments
Patient A/R is an ever-increasing focus for many practices. Deductibles alone have changed the game as they've ballooned over 200% in the last decade. You can't guarantee payment, but you can improve your patient financial experience and (in turn) collect more, faster. We'll discuss the following strategies to accelerate your cash:
- Introducing the financial component earlier in the revenue cycle.
- Communicating with patients through modern platforms.
- And digitizing payment channels.
By increasing patient financial transparency you'll not only accelerate payments and collect more, you'll also improve the patient experience. This will lead to a happier patient base, a broader referral network, lower A/R, fewer balances going to collections, and a highly efficient team focused on outstanding balances.
The ROI of Proper Denials Management and Prevention
Sixty-nine percent of industry leaders reported an increase in denials in 2021—a 13% increase, on average, from last year. It’s no surprise denials have increased with the problems you have to tackle such as a lack of RCM team resources, high rates of attrition, an increasing backlog, and use of substandard technology. In our upcoming webinar, we’ll discuss how to properly manage your denials through the following strategies:
- Capture the low hanging fruit of revenue leakage.
- Identify the root cause and eliminate costly back-end work.
- Improve your revenue cycle process to reduce the error rates.
By improving how your team handles denials, you can not only fix your current denials and get your practice the revenue it deserves, but also prevent them from happening in the first place. You can make 2022 one of your best revenue years, yet!
Breaking Down the No Surprises Act
The "No Surprises Act" went into effect on Jan. 1, 2022. This new legislation addresses medical billing issues at the federal level and establishes transparency and patient protections against surprise medical bills.
In our webinar, we'll discuss everything you need to know about the new law such as:
- Understanding what it entails and why
- Advice on compliance*
- Easy-to-use solutions
By the end of this session, you will have a better understanding of what the No Surprises Act entails, advice on how to stay compliant, and easy-to-use solutions to save you time.
* Not legally binding
Building Your Data Fabric with DataOps for Dummies
What is a data fabric and why should you be interested in it? If you have IT folks who are responsible for making all of your IT operate smoothly while meeting your business needs, you need a data fabric.
Download this whitepaper to learn how to design and build a data fabric architecture that works for you.
451 Research: DataOps and the Evolution of Data Governance
Organizations are under pressure to maximize value from data, while also facing new regulatory and privacy restrictions. There is a need to align business objectives in order to accelerate data-driven outcomes, and attitudes toward data governance are evolving – ultimately viewing it as an enabler of business value.
Read this excerpt from 451 Research’s report “DataOps and the Evolution of Data Governance” to learn more about the latest trends.
