The Business Value of Forward Networks

Network Digital Twin from Forward Networks delivers $14.2M in annual value for typical large enterprises.

IDC Business Value Report details the ROI of network performance and efficiency gains.

Discover how Forward Enterprise can reduce network outages, accelerate troubleshooting, and improve security/compliance.

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Three Steps to Easier Patient Visits and Better Practice Outcomes

In this e-book, you’ll learn strategies to avoid missed revenue and save staff time by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.

Today’s patients want easier, more efficient visits with their primary care providers.

Many patients are frustrated by long wait times and practice inefficiencies. They feel their care quality suffers when providers are too crunched for time. They want simpler payment processes and more transparent billing.

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10 Steps to Replace Your EHR

Whether looking to buy a new EHR, or consolidating EHRs to a single, integrated solution, this guide will help you in the process. Use these steps to find the best EHR for your billing, reporting, and orthopedic care needs.

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Manage your Revenue Cycle More Effectively

Discover how four medical practices—Karing Hearts Cardiology, Capital Women’s Care, Heartland Health Center, and Retina Consultants of Houston—partnered with revenue cycle management services from NextGen Healthcare to achieve financial goals and improve many aspects of medical practice.

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Your Guide to NextGen Mobile

NextGen® Mobile, integrated with NextGen® Enterprise EHR, makes delivering and documenting care easier. Access information and perform tasks in the EHR on a mobile device, from anywhere at anytime.

“NextGen Mobile is a fantastic tool for physicians and advanced practice clinicians to use. It really does help us to see patients quickly, efficiently, and effectively in many different settings.”

Brian Heimer, MD

Medical Director of Virtual and Digital Health
American Health Network, part of Optum

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Sight Unseen: Unveiling the Magic of Ambient Assist in Your Specialty Practice

Join us for an exclusive webinar, "Sight Unseen: Unveiling the Magic of Ambient Assist in Your Specialty Practice," where we'll explore the transformative potential of advanced AI in ophthalmology.

Key Takeaways:

  • Optimize Diagnostic Processes and Treatment Plans: Discover how advanced AI seamlessly integrates into ophthalmology workflows, enhancing precision and efficiency in diagnosis and treatment.
  • Enhance Patient Experience: Learn how ambient technology can create a smoother and more personalized patient experience, improving satisfaction and outcomes.
  • Streamline Administrative Tasks: See how ambient AI tools can reduce the administrative burden, allowing providers to focus more on patient care and less on paperwork.

Don't miss this opportunity to see firsthand how ambient assistive technology can revolutionize your specialty practice.

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NextGen® Office Ambient Assist

Artificial intelligence(AI) has finally made it’s way to healthcare and NextGen Office is bringing that cutting edge technology to your workflows with NextGen Office Ambient Assist.

When providers use NextGen Office Ambient Assist, integrated ambient listening technology securely converts the spoken, natural patient-provider conversation into a structured SOAP note that can be reviewed and edited by providers and automatically integrated into the patient’s chart in NextGen Office.

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NextGen® Closed Loop™ Patient & Practice Experience

Full integration is the key to a successful patient journey. That’s why NextGen Healthcare has partnered with Luma Health, InstaMed, and Waystar; to bring the best solutions for patient engagement, payment collections, and claims processing all under one integrated platform.

Rather than piecing a system together with disparate, plug-and-play APIs, these partnerships expand what it means to have true integration, dependable support, and robust resources on your side—each coming together to form an interconnected platform for elevating the patient and provider experience.

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ChangeGear Digital Service Management

Uplevel your approach to modern service management. The latest ChangeGear digital service management release includes two digital service management bundles. Whether your focus is in ITSM or enterprise service management, Serviceaide has a solution that meets your needs. Discover how these cutting-edge AI features can transform your productivity, decision-making, and reporting capabilities.

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Serviceaide Success Stories — Point Broadband

The Point Broadband team provides residential and business customers access to the Internet; they route Internet traffic, resolve domain names, and maintain infrastructure to support all subscribers. The business operations model is complex. Getting the correct data through the escalation levels and ensuring rapid response to customer issues is a top priority.

Read more…

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Get Started: Service Management Solutions That Make You Look Good

IT service and support is a critical foundation supporting the business. If employees or customers can’t access information, then productivity is impacted and business is potentially lost. Without an efficient service desk, your business is limited. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service end users expect. For years organizations have relied on IT Service Management (ITSM) software to manage and automate the delivery of IT services. This expertise is now being leveraged to expand service and support capabilities across the enterprise. The addition of artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to further predict needs and automate tasks, brings additional improvements to service delivery.

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Is Your Service Desk Future Proof?

Artificial Intelligence (AI) is rapidly transforming service and support environments through advancements in virtual agents, predictive capabilities, and automation.

  • Reduce costs and complexity for IT with Service Desk software that’s easy to implement and manage.
  • Leverage flexible licensing and delivery models for the best-fitting service desk solution that meets all of your business requirements.

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AI’s Impact on Service and Support

Serviceaide and Business Performance Innovation (BPI) Network researched the impact AI is having on the service and support industry.

The study examines many incredibly timely and important questions concerning how AI is and will be leveraged. Some areas of investigation include:

  • Where are companies in their planning and roll-out of AI applications in the enterprise?
  • What roadblocks and concerns do businesses have about this rapidly evolving technology?
  • How will AI affect the future of products, processes, services and support for customers and employees?

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NeoCertified Secure Email: Enhancing Business Communication Security

In the rapidly evolving digital landscape, where data is the lifeblood of modern businesses, the need for robust security measures has never been more pressing. As companies increasingly rely on electronic communication channels to facilitate critical operations, the risks associated with data breaches and cyber threats have escalated exponentially. Email has become a prime target for malicious actors seeking to exploit vulnerabilities and gain unauthorized access to sensitive information.

NeoCertified has become a trusted partner offering corporate-grade email encryption and data protection solutions tailored for SMEs. With 20+ years in cybersecurity, NeoCertified pioneers affordable, user-friendly email encryption services that empower businesses to secure communications efficiently and cost-effectively.

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Preventing Workplace Violence Training Demo

By June 30, 2024, California employers must put in place a workplace violence prevention plan and provide workplace violence prevention training to employees. Employers in other states can face enforcement action from OSHA or tort liability for failing to take steps to prevent workplace violence.

View our on-demand demo of Traliant’s new Preventing Workplace Violence training course, which meets the requirements of California’s new workplace violence prevention law. The session is led by Elissa Rossi, Vice President of Compliance Services at Traliant, lawyer and former Assistant Attorney General of New York and Bailey Whitsitt, Corporate Counsel at Traliant. Elissa and Bailey will take participants through the interactive course content, discuss employer obligations under California law and review duties employers nationwide have to prevent workplace violence.

The 60-minute on-demand webinar demonstration will:

  • Take participants through the interactive course content.

    • Risk factors and warning signs of potential violence.
    • Reporting workplace violence.
    • Review of the required workplace violence plan.
    • De-escalation techniques.
    • How employees can protect themselves and others during a violent incident.
  • Discuss employer training obligations under CA law and what content must be included.
  • Address the importance of workplace violence training for employers nationwide (nearly 1/3 of employees have not received workplace violence training).

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