The Revenue You Already Own: Reactivating Dead Deals, Abandoned Carts and Declined Payments

New lists cost money. Your CRM is already full of people who once raised a hand, and most of them went quiet because of timing, not interest.

The Revenue You Already Own is a practical guide to winning that business back with AI voice calling. You will learn:

  • Which closed-lost deals, unsigned quotes and no-shows are worth calling first
  • How to design a reactivation call that feels like a continuation, not a cold pitch
  • What a fast, helpful recovery call sounds like for abandoned carts and declined payments
  • How to size the opportunity with a simple monthly worksheet
  • A week-by-week 30-day plan, plus a consent checklist before you dial

Download the white paper and put your paid-for records back to work.

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First Call Wins: The Speed-to-Lead Playbook for AI Voice Agents

Interest peaks the moment a prospect submits your form, then fades fast. This white paper explains why the first call so often wins the deal, and how sales and call center teams use AI voice agents to reach every new lead within seconds, day or night, including evenings, weekends and sudden surges.

You will walk away with:

  • The evidence behind fast follow-up, including HBR and Lead Response Management findings
  • A step-by-step workflow from form submission to live transfer or booked meeting
  • A speed-to-lead call design with a sample opener and a retry cadence to test
  • A weekly scorecard tracking time to first dial, answer rate, latency and outcomes

Practical guidance for revenue teams that want to win the first conversation.

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Garbage In, Garbage Out: The Four Mistakes That Sink Voice AI Campaigns

Voice AI can hold natural conversations, qualify prospects and book meetings. Yet many pilots are cancelled within weeks. This white paper breaks down four operational mistakes behind those failures, drawn from millions of AI sales calls, so you can solve each one before you dial.

Inside, you will learn:

  • How to build a call-ready list with documented consent and the minimum data fields to require
  • How to size up your funnel using CPL, CPA and LTV, with a worked example
  • How to iterate scripts weekly and move conversion from 0.2% to 2%
  • How to protect caller-ID health through pacing, registration and daily monitoring

Built for sales and call center leaders planning an AI calling program. Includes a 10-point pre-launch checklist.

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Experience the Bicom Systems Difference

Bicom Systems has spent over 20 years building a unified communications platform designed around one goal: helping partners grow their own brand, not Bicom's. That means white-label control, flexible pricing for higher margins, and a support team invested in your success.

Inside the full brochure, see what that looks like in practice:

  • A complete suite: PBXware, Contact Center, gloCOM, SERVERware, and sipPROT, built to work together
  • Cloud, on-premise, and hybrid deployment to fit any partner's business model
  • A Partners Program with dedicated training, resources, and account support
  • Real partner results, like Nova IX Technologies scaling toward 100,000 extensions

Malcolm Turnbull, Managing Director of Nova IX Technologies: "PBXware is an excellent feature-rich product which is scalable, reliable, and cost effective."

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10 Reasons to Partner with Bicom Systems

Building a UC business from the ground up takes years and capital most companies don't have. Buying into someone else's brand caps how far you can grow. Partnering with Bicom Systems gives you a third option: your business, your brand, your way.

Here's what that looks like in practice:

  • Higher profit margins with pricing you set yourself
  • One all-in-one platform for PBX, contact center, and UC, so you're not stitching vendors together
  • Full white-label control over pricing, marketing, and your customer relationships
  • Flexible deployment (on-site, hosted, or hybrid) and room to scale up or down as you grow
  • A partner program with training, resources, and in-house support behind every deal

Backed by 20 years of track record, see all 10 reasons partners are choosing Bicom.

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How to Build and Sell a White-Label UCaaS Brand That Scales

Building a white-label UCaaS business is easy to start and easy to get wrong. This playbook walks through what actually separates a fully-branded, scalable partnership from a logo swap that caps your growth the moment you need it most.

In this guide, you'll find:

  • The 5 pillars for evaluating any UC vendor, including deployment flexibility, AI depth, and support
  • 5 practical steps for building your brand, from choosing a deployment model to setting your margins
  • 5 steps for marketing it, from educating the market to using co-branding as a stepping stone
  • The 4 pitfalls that quietly stall growing resale businesses, and how to avoid each one

No fully-committed launch required. Start co-branded, and graduate to full white-label at your own pace.

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See How PBXware V8 Turns AI Into a Revenue Line, Not a Buzzword

Version 8 is Bicom Systems' biggest platform release yet, and the first where AI is a feature you can activate, configure and charge for, not a slide in a deck.

This overview breaks down what's shipping in PBXware and gloCOM V8, so you can see exactly what your tenants get and what you can sell around it.

In this one-pager, you'll find:

  • How the AI Voice Agent, powered by OpenAI, handles inbound calls with no human in the loop
  • What Live Transcription unlocks for compliance, QA and agent coaching
  • How AI Hub gives you cost and usage visibility across every tenant, with no added infrastructure
  • Why Multi-CRM support (10 platforms including Odoo) and the redesigned gloCOM Next app matter for adoption

No extra build required. Just what's live in V8 and how to position it to your tenants.

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The Ultimate Guide for Call Tracking & Conversation Intelligence

Inbound calls are still one of the most valuable and most underleveraged conversion channels. When prospects move from digital to voice, most businesses lose visibility, attribution, which can often put pressure on their ops and sales teams.

This guide shows you how modern call tracking and conversation intelligence deliver full-funnel attribution, richer customer insights, and better performance across your workflows. Ultimately, helping your team handle calls more efficiently, convert more opportunities, and drive more revenue from the calls you’re already getting.

Inside, you'll get a practical roadmap to tracking every call, uncovering what drives high conversions, and using smart tools to improve performance across every touchpoint.

In this guide, you’ll learn how to:

  • Use dynamic number insertion (DNI) to precisely track which ads, pages, or campaigns triggered every inbound call
  • Measure campaign performance in real time with advanced call analytics and actionable reporting
  • Improve every caller’s experience through intelligent IVRs and dynamic call routing
  • Unlock deeper customer insights by analyzing conversations for intent, objections, and buying signals
  • Protect your budget by identifying and blocking low-quality or fraudulent calls before they reach your sales team

Whether you manage high-volume call campaigns or want to optimize a single call channel, this guide will help you harness the full power of call tracking and conversation intelligence to drive better targeting, higher-quality call leads, and stronger returns.

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B2B Customer Support Software – The Journey from Discovery to Onboarding and Beyond

Customer service organizations must rethink their cultures, staffing practices, and measures of success to best support the new workforce. That's according to the Forrester report on 2020 customer service megatrends. Doing so will take a reimagination of your current strategy and the way you measure success. On the customer's terms, not yours.

This is particularly important when it comes to B2B (business-to-business) customer support, where the customer is a more complex entity. They are also high value than B2C (business-to-consumer) customer. Which means that if your customer support falls short, the cost of losing that customer has a much higher negative impact to your organization.

This eBook provides a step-by-step guide to:

  • Understanding why now is the time to change your B2B customer support software.
  • How to choose the right B2B customer support software solution for your business.
  • Ensuring a successful implementation process.
  • Knowing what to expect after onboarding.
  • Tools and resources that empower B2B customer support teams to get the most benefit out of their software solution.

Download this eBook to learn more.

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How Telefonica Reduced Complexity for MIMs Using Subscriptions & Flow Designer

A couple years ago, Telefonica teamed up with xMatters to transform the comps for MIMs. This process sought to use different tools like workplace or Facebook, to see if there could be improved communications with customers.

The team had trouble using JavaScript, and found the development environment was arcane and broken. They decided to use xMatters Help Pages to understand workflows and custom integration in order to optimize the platform. The team implemented a workplace designer and chatting integration, along with workplace and Facebook integration to streamline the communication process.

Learn more about Telefonica's journey, and how xMatters helped decrease the number of licenses needed for broadcast messages, and subsequently increased their reach of comms with ~600-700 more use cases.

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Profitable Growth in Action

Growth is definitely on the agenda for manufacturers. This came through loud and clear in a survey recently undertaken on behalf of Epicor Software Corporation (Epicor) by MORAR*. Our report on the research, A Manufacturer’s Guide to Growing Profitably, identifies five key factors that growing manufacturers cited as essential to their success, and five risks that manufacturers believe could threaten growth for the unprepared business.

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Planning For a Successful ERP Implementation

Companies justify moving to a standard enterprise resource planning (ERP) solution based on a number of compelling reasons. By supporting a single system rather than several smaller and disparate systems, they can enjoy economies of scale. Additionally, having a single application architecture with fewer user interfaces creates lower integration costs. Plus, with common task automation and easier access to more information, businesses gain efficiencies not available when employees use multiple systems.

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Three Sure Ways to Get Your Factory Fit for the Future

Behind the scenes of the world’s leading industrial and manufacturing companies, a profound digital transformation is now underway.

As with any profound transformation, the opportunities for competitive advantage and growth are enormous, but so are the challenges . How do you determine what your next digital transformation steps should be? How do you position your manufacturing business to take the next step—and the one after that?

This eBook will help you answer these questions.

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How to Choose Between Generic and Industry-Specific ERP Systems

To run a successful operation, every manufacturing organization needs a modern enterprise resource planning (ERP) system to boost efficiencies and drive down costs. However, with so many options available, it can be difficult to make the right choice. If you’re wondering whether a generic or industry-specific solution is the best fit for your business—or if you’re wondering how to even start the ERP selection process—you’re not alone.

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