Technology Insight for Modern Analytics and Business Intelligence Platforms

Did you know that by 2020, 50% of analytic queries will be generated using search, natural-language processing or voice, or will be automatically generated?

Read the Gartner report Technology Insight for Modern Analytics and Business Intelligence Platforms and find out how to meet the time-to-insight demands of today's competitive business environment.

Learn how to:

  • Determine when to use existing, traditional BI technologies versus modern analytics and BI
  • Broaden data access beyond relational systems
  • Adopt new approaches to data modeling
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Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Get Gartner’s Complete Analysis of Each Contact Center Vendor

The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

Get the complimentary report now to:

  • Compare contact center vendors and see which quadrant they are aligned to
  • Review the latest market outlook including on premise and cloud deployment choices
  • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

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Frost & Sullivan: Customer Engagement is Ripe for Change

Is Your IT Team Ready to Enable Digital Transformation?

Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation that is increasingly becoming more cloud-based.

An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.

Read this white paper from Frost & Sullivan for a pragmatic approach to:

  • Identify process changes and goals with lines of business
  • Benchmark your current infrastructure and technology gaps
  • Consider cloud omnichannel solutions for easier deployments and simple scalability
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eBook: Contact Center Economics and the Cloud

Move to the Cloud with Confidence

If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.

Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.

This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:

  • The size of your contact center, and business requirements such as customer journey management
  • The location and quantity of contact centers being managed
  • The need for scalability, speed of deployment, and maintenance requirements

Read the eBook today!

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On-Demand Webcast: 5 Signs You’re Using Spreadsheets Wrong

Spreadsheets are good for number crunching – but many financial professionals use them to do things they were never meant to do. The result? Spending long hours in the office, chasing down status updates, and compiling data manually.

Discover the 5 signs you're misusing spreadsheets, and why it eats up your time and your company's profits. Join us for this 30-minute on-demand webcast if you've ever:

  • Named a budget file "final-final-final"
  • Closed the books late at night over takeout
  • Spent hours merging spreadsheets

There IS a better way (and you don't have to give up your favorite spreadsheets). Watch now to learn how to improve your collaboration and reporting with financial workflow automation.

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Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Get Gartner’s Complete Analysis of Each Contact Center Vendor

The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

Get the complimentary report now to:

  • Compare contact center vendors and see which quadrant they are aligned to
  • Review the latest market outlook including on premise and cloud deployment choices
  • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

View Now

Frost & Sullivan: Customer Engagement is Ripe for Change

Is Your IT Team Ready to Enable Digital Transformation?

Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation that is increasingly becoming more cloud-based.

An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.

Read this white paper from Frost & Sullivan for a pragmatic approach to:

  • Identify process changes and goals with lines of business
  • Benchmark your current infrastructure and technology gaps
  • Consider cloud omnichannel solutions for easier deployments and simple scalability
Get Whitepaper

5-Minute Guide to Natural Language Processing

An Intelligent Search Interface Understands the User

When you search on Google, or with Siri, or Alexa, you can be sure that the system knows that when you say “NJ” you mean “New Jersey.” But when you search for something in the enterprise -- on SharePoint, or in Salesforce, or even across multiple systems, if you can do that - does the system recognize the intent of your search?

Is your enterprise search system smart enough to make a connection between “NJ” and “New Jersey”?

Natural Language Processing (NLP) is about understanding the meaning behind the text, interpreting the user’s request, and matching the answer to the intent.

Download the Five-Minute Guide to Natural Language Processing to learn how text analytics and NLP help cognitive search systems deliver intelligent answers that drive user adoption and improve productivity.

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The Cognitive Step – How Search Will Improve

According to a 2016 survey conducted by Findwise, fully 45% plan to replace existing search technology before 2019 and over half have search-communities that self-identify as dis-satisfied. Are your information consumers losing confidence and talking about change?

To operate successfully in a world where decisions are increasingly data-driven, you need to engage and reward consumers with new ways to find and discover. Fortunately, there is a path that helps a decision maker act with increasing certainty - with demonstrated time-to-value.

Download Attivio’s The Cognitive Step - How Search Will Improve for a comprehensive review of how search is evolving to be more cognitive. Focusing upon the central forces that will make search experiences better, this white paper explains why capabilities such as machine learning, natural language processing, and text analytics will make your organization more efficient and effective with information.

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5-Minute Guide to Cognitive Search for Risk Avoidance

How to create a holistic view of risk in your organization

If you had comprehensive, scalable, automated monitoring of communications across every channel, would you be more confident in your risk mitigation efforts? Whether the initiative is Anti-Money Laundering, Know Your Customer, or Communication Monitoring, you need a holistic view of risk in your organization. Cognitive search combines AI technologies such as natural language processing, text analytics, and machine learning to create a comprehensive view of your customers, communications, and risks, all with best-in-class security.

Download the 5-Minute Guide to Cognitive Search for Risk Avoidance to learn how AI-powered solutions give you the power to protect your brand.

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5-Minute Guide to Search-Based Applications for Financial Services

How enterprise search can give your financial services firm a competitive edge

Download our Search Based Applications for Financial Services 5-Minute Guide to learn how enterprise search can give your financial services firm a competitive edge in these three vital ways:

  • CUSTOMER RETENTION AND UPSELL - Provide a 360 degree view of the customer that unifies all sources of information.
  • eCOMMUNICATIONS SURVEILLANCE - Enable holistic monitoring that reduces risk and protects brand value.
  • SALES AND TRADING ACCELERATION - Delivers a superior information discovery solution with exceptional time-to-value.

Get your copy of Attivio's Five-Minute Guide to Search-Based Applications for Financial Services now.

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5-Minute Guide to Cognitive Search for the Life Sciences

Accelerate research and create opportunities with AI technologies

There are many unique and exciting opportunities to leverage cognitive search for innovation in life sciences. By harnessing massive amounts of disparate information – from any type of source, public or internal – companies in the life sciences can:

  • Accelerate scientific research for drug discovery
  • Surface innovative new uses for off-label drugs
  • Empower sales teams with a complete view of customer interactions.

By combining AI technologies such as natural language processing, text analytics, and machine learning, cognitive search delivers the answers and insights that help drive innovation for research-focused organizations.

Download the 5-Minute Guide to Cognitive Search for the Life Sciences to learn how AI-powered search accelerates research, increases therapeutic innovation, and uncovers hidden opportunities for pharma and biotech organizations.

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5-Minute Guide to Machine Learning

All search at some point can be reduced to math. But understanding relevance based on context and intent is a math problem of a much higher order than simply returning all the documents that contain a keyword or phrase. Whether we look at Google's page-ranking system, or customized product recommendations from Amazon, machine learning is widespread.

Download our whitepaper to learn about the benefits of machine learning, and how Attivio can help guide its effective implementation.

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