With so many software tools on the market, you must account all variables that come with approaching an ITSM tool vendor in order to achieve the best ROI. This guide outlines the 7 most common things to consider when selecting an IT Service Desk. Read now!
It isn't a secret - end users and customers are demanding increased efficiency and better service, putting IT service desk staff under constant pressure to provide the best level of support. Thankfully, there are new and improved technologies that make it easier for service desk employees to meet and exceed service level agreements in the modern enterprise.
Read the eBook, 5 Ways to Improve the IT Service Desk for Better End User Experience, written by ITSM expert Stephen Mann, as he focuses on ways to improve your end user's experience with IT Service Desk improvements.
Keeping costs low is a top priority for many organizations that implement IT Service Management best practices. Many organizations struggle to successfully find the balance of delivering services while staying within budget. Noted ITSM expert and author Stephen Mann shares his insights on how to improve service delivery and increase ROI in this eBook.
"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.
Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."
Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.
Learn the biggest threats to your organization and how to improve protection against:
Your organization's current-and future-digital transformation is based on your culture and technology choices. It is an evolutionary process, and the stages of change and the final result look different for each organization. This e-book examines the stages of "digital Darwinism" and helps you determine how your organization should evolve to effectively control your digital transformation- taking your technology "elephant" and teaching it to be agile, process -driven, and adaptive.
The conversation around the cloud has been booming of late, with the topic showing up everywhere from IT back offices to Fortune 500 C-Suites. Despite cloud's ubiquity, it remains a somewhat abstract concept for many users, a lot of whom don't understand that there isn't just one single cloud - and, for that matter, that not all clouds are created equal.
Read this white paper to learn:
As the cybersecurity threat landscape evolved over the past 20-plus years, the firewalls originally employed by IT the world over grew increasingly ineffective at blocking bad actors from accessing network data. Next-generation firewalls (NGFWs) aims to fill those gaps, but do they really provide an all-encompassing solution for network security? And how do they differ from secure web gateways (SWGs) in their ability to evaluate data entering and leaving the network?
Read this white paper to learn:
Choosing the right cybersecurity solution is challenging. You need to protect your organization from increasingly sophisticated threats, but you don't want to consume valuable IT resources with complex management and reporting requirements. In a crowded vendor landscape, how do you find the most effective security for your organization?
Read this white paper to learn:
Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?
Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT, and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.
Read this e-book to learn: