7 Areas to Consider Before Selecting a Service Desk

With so many software tools on the market, you must account all variables that come with approaching an ITSM tool vendor in order to achieve the best ROI. This guide outlines the 7 most common things to consider when selecting an IT Service Desk. Read now!

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5 Ways to Improve IT Service Desk For Better End User Experience

It isn't a secret - end users and customers are demanding increased efficiency and better service, putting IT service desk staff under constant pressure to provide the best level of support. Thankfully, there are new and improved technologies that make it easier for service desk employees to meet and exceed service level agreements in the modern enterprise.

Read the eBook, 5 Ways to Improve the IT Service Desk for Better End User Experience, written by ITSM expert Stephen Mann, as he focuses on ways to improve your end user's experience with IT Service Desk improvements.

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5 Ways to Improve IT Service Delivery While Reducing Cost

Keeping costs low is a top priority for many organizations that implement IT Service Management best practices. Many organizations struggle to successfully find the balance of delivering services while staying within budget. Noted ITSM expert and author Stephen Mann shares his insights on how to improve service delivery and increase ROI in this eBook.

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Ransomware is Increasing the Risks & Impact to Organizations

"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.

Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."

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5 Cyberthreats IT Healthcare Pros Must Tackle

Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.

Learn the biggest threats to your organization and how to improve protection against:

  • Ransomware such as WannaCry
  • Malicious URLs that entice users to click
  • Bad Attachments that can infect your network
  • Business email compromise that siphons information or cash from your organization
  • Internal employees and the potential for malicious intent or careless mistakes
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Teaching an elephant to dance

Your organization's current-and future-digital transformation is based on your culture and technology choices. It is an evolutionary process, and the stages of change and the final result look different for each organization. This e-book examines the stages of "digital Darwinism" and helps you determine how your organization should evolve to effectively control your digital transformation- taking your technology "elephant" and teaching it to be agile, process -driven, and adaptive.

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Control Your Cloud: The Pitfalls of Shared Cloud Strategies

The conversation around the cloud has been booming of late, with the topic showing up everywhere from IT back offices to Fortune 500 C-Suites. Despite cloud's ubiquity, it remains a somewhat abstract concept for many users, a lot of whom don't understand that there isn't just one single cloud - and, for that matter, that not all clouds are created equal.

Read this white paper to learn:

  • The benefits of cloud cybersecurity
  • The difference between multi-tenant cloud and non-shared cloud environments
  • How to leverage the power of the cloud in a non-shared manner
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Why Next-Generation Firewalls Aren’t an All-Encompassing Solution

As the cybersecurity threat landscape evolved over the past 20-plus years, the firewalls originally employed by IT the world over grew increasingly ineffective at blocking bad actors from accessing network data. Next-generation firewalls (NGFWs) aims to fill those gaps, but do they really provide an all-encompassing solution for network security? And how do they differ from secure web gateways (SWGs) in their ability to evaluate data entering and leaving the network?

Read this white paper to learn:

  • What are the characteristic features of NGFWs, and how far do they go in securing the network perimeter?
  • Both NGFWs and secure web gateways (SGWs) greet traffic entering and leaving the network – so what’s the difference?
  • Where do NGFWs feature in a layered cybersecurity strategy, and what additional defenses need to be put in place on either side of the network perimeter to assure the best defense?
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Choosing a cybersecurity solution – 11 key points to consider

Choosing the right cybersecurity solution is challenging. You need to protect your organization from increasingly sophisticated threats, but you don't want to consume valuable IT resources with complex management and reporting requirements. In a crowded vendor landscape, how do you find the most effective security for your organization?

Read this white paper to learn:

  • The advantages of cloud-based security and how it fits into your overall cybersecurity strategy
  • Why closing the gap between malware infection and detection should be a priority
  • Why comprehensive port and protocol visibility is a critical must-have
  • The automated management features that can save hundreds of IT hours and lower your TCO
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How to Tackle Challenges of Information Technology

Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?

Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT, and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.

Read this e-book to learn:

  • Why we have been doing IT wrong, and how putting culture first and technology second, valuing reuse, and leveraging KPIs can push CIOs to the right direction.
  • How IT teams can address their delivery gap and increase project delivery speed by adopting a new IT operating model: API-led connectivity.
  • How APIs can close the IT delivery gap and become the de facto way of packaging up and exposing applications, devices, and data.
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The Top Six Microservices Patterns

For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly.

This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture.

Read this whitepaper to discover:

  • The top six microservices patterns and the advantages and disadvantages of each
  • Foundational best practices to make sure your microservices implementation is successful
  • How Anypoint Platform can help you implement a microservices architecture in a workable way
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First, Break IT

The business of IT has changed dramatically. The emergence of an always-on, always-connected world means that old business models are being disrupted, consumers are demanding more, and the world is smaller and more connected than ever before. The traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. Companies can try to become digital by trying to do things the old way, but they will fall behind, and will face increasing competition.

In this ebook you'll learn:

  • How digital transformation is affecting your business
  • How to harness the digital revolution to your company's advantage
  • Real-world case studies of CIOs and senior IT execs who created a roadmap to increased agility, speed, and innovation
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APIs and DevOps – Great Alone, Better Together

Every enterprise recognizes the need to change the way they work to deal with today’s hypercompetitive business environment. That’s why DevOps has become so important to enterprise IT; a DevOps model increases reliability and minimizes disruption, with the added side benefit of increasing speed.

But that isn’t enough. DevOps must be balanced with a focus on asset consumption and reuse to make sure the organization is extracting maximum value out of all the newly built assets. And that’s where an API strategy comes in.

Download this whitepaper to discover:

  • The right way to create a DevOps model in your organization
  • How to use an API strategy called API-led connectivity to complement and enhance a DevOps model
  • How Anypoint Platform can help your organization get the most out of adopting DevOps
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Closing the IT Delivery Gap

IT decision makers told us in the 2017 Connectivity Benchmark Report that they were finding it harder than ever to achieve their digital transformation goals. There is a delivery gap between what the business is asking IT teams to deliver and what can actually be accomplished. How can this IT delivery gap be closed?

Read this whitepaper to find out:

  • Why the IT delivery gap will only get worse
  • What to do to close the IT delivery gap
  • Case studies of organizations that made their IT teams more productive and scale faster
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Building the Connected Retail Experience

“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft

Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands.

In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain.

Download this eBook to learn:

  • How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leveraging API-led connectivity to accelerate IT project delivery speed
  • How APIs can be used to address the unique business and IT challenges faced by retailers
  • How MuleSoft’s out-of-the-box API designs, implementations, and connectors can accelerate the adoption of API-led connectivity
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