4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
Get Whitepaper

IT Service Brokering for Dummies

Your business users want an easy to access, intuitive way to use the services IT provides. Discover how an IT service broker model can help you deliver a great experience for users and increase productivity for your business.

This ebook presents everything you need to know, including:

  • Trends and concepts redefining today’s IT
  • What to look for in an enterprise IT service brokering solution
  • Next-level methods for reducing costs and increasing productivity

Get Whitepaper

Reduce Audit Risk and Lower Costs with Data Center Discovery

To fulfill the strategic role expected of IT in the modern digital enterprise, it’s essential to take a holistic approach to asset management with full visibility into dependencies.

By applying discovery and dependency automation at scale to gain complete information into assets, configurations, and dependencies, IT can:

  • Respond to audits more quickly and accurately
  • Eliminate waste in the software budget
  • Make better decisions about data center consolidation and the cloud

Get Whitepaper

4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
Get Whitepaper

IT Service Brokering for Dummies

Your business users want an easy to access, intuitive way to use the services IT provides. Discover how an IT service broker model can help you deliver a great experience for users and increase productivity for your business.

This ebook presents everything you need to know, including:

  • Trends and concepts redefining today’s IT
  • What to look for in an enterprise IT service brokering solution
  • Next-level methods for reducing costs and increasing productivity

Get Whitepaper

Reduce Audit Risk and Lower Costs with Data Center Discovery

To fulfill the strategic role expected of IT in the modern digital enterprise, it’s essential to take a holistic approach to asset management with full visibility into dependencies.

By applying discovery and dependency automation at scale to gain complete information into assets, configurations, and dependencies, IT can:

  • Respond to audits more quickly and accurately
  • Eliminate waste in the software budget
  • Make better decisions about data center consolidation and the cloud

Get Whitepaper

Lower Costs Without Risk by Gaining a Holistic View of Your Data Center

To ensure efficient, reliable, and secure operations, companies should go beyond infrastructure inventory and take a holistic approach to discovery to gain the deeper knowledge and understanding needed to make the right decisions in the data center. This white paper will explain how holistic data center discovery can help IT:

  • Gain full visibility and understanding of the data center environment
  • Effectively manage services, ensure performance and availability, and maintain compliance
  • Make informed decisions in the context of business impact
Get Whitepaper

4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
Get Whitepaper

IT Service Brokering for Dummies

Your business users want an easy to access, intuitive way to use the services IT provides. Discover how an IT service broker model can help you deliver a great experience for users and increase productivity for your business.

This ebook presents everything you need to know, including:

  • Trends and concepts redefining today’s IT
  • What to look for in an enterprise IT service brokering solution
  • Next-level methods for reducing costs and increasing productivity

Get Whitepaper

Reduce Audit Risk and Lower Costs with Data Center Discovery

To fulfill the strategic role expected of IT in the modern digital enterprise, it’s essential to take a holistic approach to asset management with full visibility into dependencies.

By applying discovery and dependency automation at scale to gain complete information into assets, configurations, and dependencies, IT can:

  • Respond to audits more quickly and accurately
  • Eliminate waste in the software budget
  • Make better decisions about data center consolidation and the cloud

Get Whitepaper

4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
Get Whitepaper

IT Service Brokering for Dummies

Your business users want an easy to access, intuitive way to use the services IT provides. Discover how an IT service broker model can help you deliver a great experience for users and increase productivity for your business.

This ebook presents everything you need to know, including:

  • Trends and concepts redefining today’s IT
  • What to look for in an enterprise IT service brokering solution
  • Next-level methods for reducing costs and increasing productivity

Get Whitepaper

4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
Get Whitepaper

2016 State of DevOps Report

The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns.

This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more.

Download the report to learn why:

  • High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures.
  • High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code.
  • Taking an experimental approach to product development improves IT performance.

The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from your own organization.

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The 3 D’s of DevOps: Develop, Deploy and Deliver – DELIVER

Uptime isn’t everything; it’s the only thing. With recent IDC research demonstrating the average cost of a critical application failure at between $500K and $1M, the need to keep downtime at bay is clear. Unfortunately, the average number of deployments is expected to double over the next two years putting additional pressure on keeping application running.

This Battlecard looks at how DevOps-led project not only accelerate delivery and deployment, but also can have a positive, serious impact on application quality and uptime. It demonstrates how IBM DevOps tools enhance security and compliance, and what businesses should do today to eliminate downtime as part of a continuous application delivery process.
Get Whitepaper