Building a Business Case for Service Management & Automation

As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization's reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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Cloud for Dummies, IBM Midsize Company Limited Edition

Midsize companies need to understand how cloud computing is valuable to many different constituents within their organization. The benefit of cloud computing for IT leaders is that it actually is an invitation to the boardroom for the IT manager who learns how to leverage the cloud to enable the business to be more flexible and responsive to client needs and new market opportunities. This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter and more proactive manner.
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Next Gen IT and the Cloud

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
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Guide to Social IT Basics

When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combined people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized.
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Drive More Value from Your IT Assets

You can make your life simpler when you automate your entire IT Asset Management (ITAM) lifecycle and Software Asset Management (SAM) in one system of record. You'll also reduce costs, eliminate wasted resources, improve compliance, mitigate security risks, and drive standardization.
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Boost IT Visibility & Value with Service Catalog

Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
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Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise

CIOs who have been successful in bridging the divide between IT operations and business did it by accelerating the transformation of IT. ServiceNow documents three common IT imperatives that leading CIOs use to drive change and assert themselves as strategic leaders in the business.

In this white paper, you will find out how to:

- Consolidate to drive enterprise visibility and standardization

- Enable intuitive, approachable and business friendly IT

- Automate to accelerate IT responsiveness and innovation

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Forrester Total Economic Impact Study: Okta Identity Management Service

Forrester Consulting recently examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying On-Demand Identity and Access Management service. For this study, Forrester conducted an interview with one existing Okta customer. The analysis showed that Okta benefited the organization's IT staff with productivity savings from automated provisioning and deprovisioning and with reduction of service desk requests due to password resets and forgotten URLs. Users saw increased productivity because of improved access to applications from any device in any location. The analysis found that the interviewed organization of 1,100 employees experienced the risk-adjusted ROI, costs, and benefits shown in detail in this paper.
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2013 IT Trends: Expectations, Budgets and the Role of IT

The tough global economy has hardened IT organizations over the past several years, enabling them to focus on improving user performance, meeting compliance needs and aligning IT to business objectives while cutting costs. Read this paper for an in-depth analysis of IT trends that will heavily impact IT professionals in 2013.
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Enterprise Lifecycle Management in a Changing World: Best Practices for Resolving Emerging Challenges in Desktop and Server Management

Information technology (IT) advances and evolving enterprise requirements are changing the businesses utilization of computing resources. Lifecycle management processes needs to evolve as well to meet rising adoption of business-critical IT requirements. In order to face these emerging challenges, organizations must be armed with processes and automation solutions that will deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments.
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A Single Pane of Glass for Client Computing: How FrontRange DSM helps IT take back control

Organizations are changing the way they deliver and manage client computing capabilities. The diversification of computing needs across multiple platforms and devices—and the corresponding growth of network complexity - has necessitated the use of IT management solutions in businesses of all sizes. This paper will show how, with help from FrontRange DSM, businesses can better manage their digital infrastructure as they enter the new era of client computing.
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