The software edge: How effective software development and delivery drives competitive advantage

The IBM Global CEO study found today's business leaders rank technology as the most important external force that will impact their organizations. A 2013 Institute for Business Value (IBV) software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing.

Learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
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Security Intelligence Can Deliver Value Beyond Expectations And Needs To Be Prioritized

First-generation security intelligence and security incident and event management products have promised a lot, but some of these tools require considerable resources to manage the solution. The growth in security-as-a-service offerings, however, offers an opportunity for information security teams to follow the path successfully laid by many other IT departments. Read this white paper, "Security intelligence can deliver value beyond expectations and needs to be prioritized" for an overview of market adoption of security-as-a-service.
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The ServiceNow Service Automation Platform

Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT's full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business.
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Hitting Your Targets with Service Catalog

Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It's essential to provide an automated self-service portal and open communication.
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Software Asset Management

Unauthorized software, painful software license compliance audits, long fulfillment times, limited visibility, unaccountability... if these issues sound familiar, you are not alone. These are real challenges faced by many IT organizations - with serious consequences if not properly addressed. During our Software Asset Management webinar you will learn how having asset, configuration and other service management processes together in one system of record provides the control and visibility you need to overcome these challenges.
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Fall in Love with Configuration Management

A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.
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Building a Business Case for Service Management & Automation

As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization's reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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Cloud for Dummies, IBM Midsize Company Limited Edition

Midsize companies need to understand how cloud computing is valuable to many different constituents within their organization. The benefit of cloud computing for IT leaders is that it actually is an invitation to the boardroom for the IT manager who learns how to leverage the cloud to enable the business to be more flexible and responsive to client needs and new market opportunities. This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter and more proactive manner.
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Next Gen IT and the Cloud

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
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Guide to Social IT Basics

When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combined people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized.
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Drive More Value from Your IT Assets

You can make your life simpler when you automate your entire IT Asset Management (ITAM) lifecycle and Software Asset Management (SAM) in one system of record. You'll also reduce costs, eliminate wasted resources, improve compliance, mitigate security risks, and drive standardization.
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Boost IT Visibility & Value with Service Catalog

Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
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Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise

CIOs who have been successful in bridging the divide between IT operations and business did it by accelerating the transformation of IT. ServiceNow documents three common IT imperatives that leading CIOs use to drive change and assert themselves as strategic leaders in the business.

In this white paper, you will find out how to:

- Consolidate to drive enterprise visibility and standardization

- Enable intuitive, approachable and business friendly IT

- Automate to accelerate IT responsiveness and innovation

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