How to Keep Control Over External IT Service Providers

IT Managers often worry when external IT service providers require access to company systems. Internal IT Employees, however, can keep tabs on their system partners using the GoToAssist Corporate support tool. In this white paper you will learn "How IT Departments Can Retain Control over External IT Service Providers" IT experts from Citrix explain which solutions really work to ensure that external service providers diligently follow compliance specifications.
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SOA Design Principles for Dummies

What you may call basic SOA or IT - centric SOA applies SOA principles to the flexible integration of an enterprise IT portfolio. But controlling interactions through well-defined services and interfaces certainly applies to mobile, social, cloud, and Big Data solutions as well. SOA is simply good design for IT integration and for the business solutions of an ever-more-connected and ever-more-distributed world. This book is a guide to applying the design principles of SOA to the business problems of today.
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5 Ways to Move From IT Resilience to Cloud-Based Business Resilience

By now most IT departments have some form of resilience strategy in place and is likely already out of date. Many of these legacy plans rely on expensive remote locations and duplicate facilities, concepts that are no longer feasible in today's business environment. Learn five ways your organization can better utilize cloud computing to build a better, holistic resilience plan that will cover the entire business, not just IT infrastructure and systems. This IT Managers' Journal covers all the topics for cloud-based resilience, including cloud-based offsite backup and data protection, service-level agreements (SLAs), disaster recovery, virtualization and more.
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Service Virtualization for Dummies book

Discover service virtualization and how it fits into the big picture of software quality. In this book, Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, learn how to deliver higher quality software by increase the efficiency and effectiveness of your testing processes while reducing testing downtime and testing cost.
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The software edge: How effective software development and delivery drives competitive advantage

The IBM Global CEO study found today's business leaders rank technology as the most important external force that will impact their organizations. A 2013 Institute for Business Value (IBV) software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing.

Learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
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Security Intelligence Can Deliver Value Beyond Expectations And Needs To Be Prioritized

First-generation security intelligence and security incident and event management products have promised a lot, but some of these tools require considerable resources to manage the solution. The growth in security-as-a-service offerings, however, offers an opportunity for information security teams to follow the path successfully laid by many other IT departments. Read this white paper, "Security intelligence can deliver value beyond expectations and needs to be prioritized" for an overview of market adoption of security-as-a-service.
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The ServiceNow Service Automation Platform

Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT's full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business.
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Hitting Your Targets with Service Catalog

Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It's essential to provide an automated self-service portal and open communication.
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Software Asset Management

Unauthorized software, painful software license compliance audits, long fulfillment times, limited visibility, unaccountability... if these issues sound familiar, you are not alone. These are real challenges faced by many IT organizations - with serious consequences if not properly addressed. During our Software Asset Management webinar you will learn how having asset, configuration and other service management processes together in one system of record provides the control and visibility you need to overcome these challenges.
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Fall in Love with Configuration Management

A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.
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Building a Business Case for Service Management & Automation

As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization's reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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Cloud for Dummies, IBM Midsize Company Limited Edition

Midsize companies need to understand how cloud computing is valuable to many different constituents within their organization. The benefit of cloud computing for IT leaders is that it actually is an invitation to the boardroom for the IT manager who learns how to leverage the cloud to enable the business to be more flexible and responsive to client needs and new market opportunities. This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter and more proactive manner.
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Next Gen IT and the Cloud

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
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