Cloud benefits for the IT service management market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.
Get Whitepaper

Market Overview: SaaS IT Service Management Tools

The availability of SaaS ITSM tools offers new options for IT infrastructure & operations teams - but this new type of solution isn't a panacea. You'll still need to base your decision on the needs of your customers and your organization, and ask focused questions about areas such as ease of upgrade and total cost of ownership. To realize the full potential of SaaS to deliver technology services better, faster, and cheaper, you may also have to make new investments in people and process. This Forrester Research-market overview provides guidance to help you remain grounded and well-informed when considering the potential of SaaS for ITSM. Overviews of 21 SaaS ITSM vendors and 23 tools classified by target markets help you understand the available options.
Get Whitepaper

Master the Service Catalog Solution Landscape In 2013

Successful IT organizations today go beyond just keeping the lights on - they partner with the business to achieve broader goals. To fulfill this more strategic role, IT must shift their focus from technology implementation to the support, delivery, and operations of services to address specific business needs. A well-defined, business-centric service catalog can serve as the lynchpin of this approach, providing a strategic control point for the business to enable visibility, agility, and control. To date, though, few service catalogs have evolved beyond simple descriptions of IT capabilities and services. This report by Forrester Research, Inc. examines the crucial role of the service catalog for enabling business success, and how IT leaders can best realize its benefits.
Get Whitepaper

Systems Management 2.0: How to Gain Control of Your Unruly & Distributed Networks

You'd think that your networks are impossible to manage...But, we've seen worse. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional. Join Jim Frey, Vice President of Research Network Management for analyst firm Enterprise Management Associates (EMA), and discover:

- The diversity and complexity in IT: The big picture

- Cross-team collaboration and the drive to service orientation in IT operations

- Integration and convergence across management tools, technologies, and practices

- Unifying infrastructure management: Objectives and requirements for success

View Now

10 Ways the Right Reference Architecture Can Boost Business Performance

With the growing demand for faster business applications and the rapid spread of technology trends, computing performance has never been more important. The challenges for midsize businesses are even greater. With fewer resources, IT teams in midmarket organizations need to be able to deliver mission-critical applications at full-horsepower. They also need to do more with less-more computing power with fewer servers, smaller teams and leaner budgets. This IT Managers' Journal delivers 10 Ways managers in midsize organizations can deliver more computing power. Topics covered include Linux servers, IBM Power Systems, SAP applications, a real-world case study showcasing the benefits of replacing underperforming servers, Big Data, server management techniques and more. Download this exclusive IT Managers' Journal and learn how to get more out of your data centers today.
View Now

A SaaS-First Approach to Application Portfolio Management

A variety of IT research organizations predicted that by 2014 SaaS products would account for more than 40 percent of all new software sales. By any reasonable measure, SaaS is now considered to be an acceptable and, in some cases, a desirable means of supporting a company's business operations. Download this informative white paper to learn benefits of taking a SaaS-first approach to application portfolio management within ITSM.
Get Whitepaper

Keep Users Happy by Integrating IT Operations and IT Support

The popularity of bringing your own device to work (BYOD), and interactions with social media, users are expecting and demanding far more in terms of IT support. They want services to be available when and where they need them. They want to accomplish their tasks as quickly as possible. And, when they have problems, they expect IT to fix them right then and there. In short, they want a positive experience in all their interactions with IT. Download this informative white paper to learn how to keep users happy by integrating IT Operations and IT Support.
Get Whitepaper

Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
Get Whitepaper

Boost IT Visibility & Value with Service Catalog

Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
Get Whitepaper

From Wow to How 4: Mobilizing the Enterprise

The flexibility users demand. The control and security you need.

Due to overwhelming demand, we have created an online version of From Wow to How: Mobilizing the Enterprise. Join Citrix, HP and Virtualization Review for this 1-hour event to discover how to enable flexible workstyles - without compromising management, security, or control. This exciting technology demo and moderated discussion will show you how you can:

-Give users device and app choice without impacting compliance requirements
-Deliver internal and third-party mobile apps directly to users' devices
-Provide self-service, single-click access to mobile, web, SaaS or Windows apps
-Increase user productivity with secure email, web browsing and data sharing apps
-Selectively wipe corporate apps and data to maintain iron-clad security

View Now

IBM Lets You Have it Your Way – Enhanced Storwize V3700

Today's small and midsized data centers need to provide the same seamless delivery of IT services as the ones of major enterprises. With Storwize V3700, IBM has tailored one system specifically to address the block storage needs of the smaller data center, with functions derived from IBM's high-end storage platforms. This paper shows how the innovative and enhanced Storwize V3700 has helped change the storage paradigm by using an IBM-developed platform.
Get Whitepaper

Could your data center network do a better job supporting new technologies?

Increasingly demanding IT requirements are necessitating change to the data center network (DCN). Like servers and storage, the network needs to evolve to deliver the flexibility and scalability required by a more virtualized IT environment. In this interview, Michele Girola, IBM network integration services product manager, explains how to enhance your DCN to support evolving technologies today and in the future.
Get Whitepaper

Next Gen IT and the Cloud

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
Get Whitepaper