Customer-Centric Cloud Provisioning

Looking to increase your organization’s competitive agility, IT's value to the business, and end-user satisfaction and productivity? Have your administrators been overwhelmed managing huge numbers of virtual machines? Do you want to leverage public and private cloud technologies to address these challenges but struggle to understand what this means? Instead of asking what cloud means to you think about what cloud means to your customers. Download this white paper and learn why understanding your customers and these expectations is key in understanding how to deliver on them.
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Lessons from Successful Mobile Initiatives

Whether you have embraced it or not, mobile is already part of your business. To remain relevant, IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. Download this white paper and learn how progressive organizations everywhere use mobile technology to reduce support costs, improve service quality and eliminate expense leaks.
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Deployment Automation Basics

Discover the benefits of deployment automation and how to maximize your automation investments!

IT organizations have been finding it increasingly difficult to deploy more quickly without adding more people and incurring additional risks. Only until recently have there been more viable automated deployment options to offer an alternative to the slow and error prone process of manual deployment.

Read the paper to learn about:
  • The limitations of manual deployment, namely its inconsistency, lack of visibility, and proneness to error
  • The benefits of deployment of automation
  • The base set of features that an automated system should provide
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Rational Application Portfolio Management ROI Tool

CIOs and IT Executives are being asked to "do more with less". With a complex and poorly understood application portfolio at hand a large percentage of IT funds are consumed, it leaves these CIOs and IT Executives challenged to find the funds needed for creating real value in form of innovation and enabling new business opportunities. Organizations spend too much (up to 90%) of funds on maintaining and operating an expanding application portfolio.
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Intelligent Transportation Systems ekit

The IBM Rational Intelligent Transportation Systems solution addresses the challenges with complex projects for the planning, development, deployment and lifecycle management of transportation software. Learn more by reviewing the ekit resources.
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Hybrid IT – A Low-Risk Path from On-Premise to ITaaS

IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
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A Practical Guide to Understand and Benefit from the Consumerization of IT

Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations.
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Making the Move to a Cloud-Based IT Service Management (ITSM) Platform

Today's mature cloud-based ITSM solutions can give you the flexibility and agility you need - without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you'll learn why businesses are moving to cloud-based ITSM and the advantages they've achieved. Explore how this innovative approach to IT management might be right for your organization.
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Changing the Perception of IT – What Your Customers Won’t Tell You

To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
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The Essential Guide to IT Transformation

Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.
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