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IBM’s System Director VMControl: Advanced Multi-Platform Virtualization Management
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The use of employee-owned devices (EODs) within the enterprise has exploded in just two short years. In a number of cases, the use has preceded the implementation of processes and structures to fully support them. As a result, organizations must quickly catch up. Enterprises need a cohesive plan that addresses each of the key elements of supporting EODs. This checklist looks at the most important elements that will help you determine your current level of readiness to support this mega-trend, while spelling out the key processes, approaches and best practices needed to enable it.
Sponsored by Lenovo and Intel
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.
"Exploring Business and IT Friction: Myths and Realities", outlines key issues that cause friction between business users and IT, such as:
- Gaps in customer satisfaction and the perceived value of services
- Inadequate IT support, which decreases productivity and revenue
- Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.