The Real Value of Remote Support: Projecting the ROI of GoToAssist

Digital transformation initiatives are built upon the ability to leverage IT resources anywhere and anytime needed. Fast and effective support is a key foundational requirement in a digitally transformed world. This paper explores the business case for adopting GoToAssist. Technology Finance Partners, a firm specializing in producing ROI analysis, has cooperated with LogMeIn to estimate the value and overall ROI.
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IDC – Business Value of JBoss Fuse WP

“The Business Value of Red Hat Integration Products” IDC whitepaper, six organizations discuss the benefits and value they’ve found in using Red Hat® Fuse for rapid app integration.

By integrating with Red Hat Fuse, these organizations achieved:

  • An average three-year ROI of 520%.
  • A payback time of six months.
  • 5.5x more apps integrated per year.
  • 31% better app performance.
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Amadeus innovates customer service with Red Hat OpenShift Container Platform

Amadeus is a leading provider of innovative technology solutions for the global travel industry. To meet changing customer demand, the €4 billion company needed a new computing platform that was highly available, flexible, and tolerant to infrastructure fluctuations. Amadeus chose Red Hat® OpenShift Container Platform® as the foundation for its new application infrastructure. When the project is complete, Amadeus expects the cloud solution to decrease system latency for better customer service, increase platform availability, streamline operations through automation, and reduce time to market for new services.
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The path to cloud-native applications

For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. Learn 8 steps to guide your journey to cloud-native application development, including Red Hat® customer success stories.
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Agile integration: A blueprint for enterprise architecture

As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs—to deliver flexibility, scalability, and reusability.
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Unlock the Power of Data Capital to Accelerate Digital Transformation

Every industry is undergoing change in this digital economy. IDC estimates by 2021, at least 50% of global GDP will be digitized.

Download this webcast from Dell EMC and Intel® to learn more.

Intel Inside®. New Possibilities Outside.

Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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Storage Loyalty Program & All-Flash Arrays from Dell EMC

Future Proof your Midrange Storage with the industry’s strongest Customer Loyalty Program. Create peace of mind with your new IT purchases.

Download this webcast from Dell EMC and Intel® to learn more.

Intel Inside®. New Possibilities Outside.

Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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Powerful Business Desktops and All-in-Ones

Looking for the best-fit desktop devices can be a challenge. When considering the right solutions for the job, IT leaders look to balance the end user needs, security features, form factor, manageability, performance, and innovation. Download this quick 2-page series guide for more information on Dell™ OptiPlex™ family of commercial class desktops and how they are tailored to your workforce needs.

Intel Inside®. Powerful Productivity Outside.

Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries

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Breakthrough Technology Interactive eGuide

The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem powered by Intel® Core™ processors that can keep your organization future-ready.

Access the eGuide from Dell and Intel® and you will learn:

  • How the workplace and workforce is changing
  • What tools and solutions help IT go from maintenance to innovation
  • How innovation is changing notebooks, 2-in-1s, desktops and workstations
  • The latest Windows 10 features employees will be talking about
  • What you need to keep endpoints and data secure

Intel Inside®. Powerful Productivity Outside.

Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries

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7 Areas to Consider Before Selecting a Service Desk

With so many software tools on the market, you must account all variables that come with approaching an ITSM tool vendor in order to achieve the best ROI. This guide outlines the 7 most common things to consider when selecting an IT Service Desk. Read now!

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5 Ways to Improve IT Service Desk For Better End User Experience

It isn't a secret - end users and customers are demanding increased efficiency and better service, putting IT service desk staff under constant pressure to provide the best level of support. Thankfully, there are new and improved technologies that make it easier for service desk employees to meet and exceed service level agreements in the modern enterprise.

Read the eBook, 5 Ways to Improve the IT Service Desk for Better End User Experience, written by ITSM expert Stephen Mann, as he focuses on ways to improve your end user's experience with IT Service Desk improvements.

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5 Ways to Improve IT Service Delivery While Reducing Cost

Keeping costs low is a top priority for many organizations that implement IT Service Management best practices. Many organizations struggle to successfully find the balance of delivering services while staying within budget. Noted ITSM expert and author Stephen Mann shares his insights on how to improve service delivery and increase ROI in this eBook.

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Ransomware is Increasing the Risks & Impact to Organizations

"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.

Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."

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5 Cyberthreats IT Healthcare Pros Must Tackle

Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.

Learn the biggest threats to your organization and how to improve protection against:

  • Ransomware such as WannaCry
  • Malicious URLs that entice users to click
  • Bad Attachments that can infect your network
  • Business email compromise that siphons information or cash from your organization
  • Internal employees and the potential for malicious intent or careless mistakes
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