Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Genesys named a Leader 3 years in a Row

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants –Leaders, Challengers, Visionaries and Niche players
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Forrester Report: The Total Economic Impact™ Of Genesys PureCloud

Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.

In this commissioned total economic impact study (TEI), Forrester Consulting examines the PureCloud platform—costs to deploy, benefits, risks associated and return on investment. Forrester interviewed customers across North America, Europe and Asia Pacific with years of experience using the PureCloud platform—to give you a comprehensive framework for evaluating this cloud-based omnichannel contact center solution.

  • Quantified financial benefits for users
  • Costs associated with the system
  • The total economic impact of the PureCloud platform
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Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Genesys named a Leader 3 years in a Row

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants – Leaders, Challengers, Visionaries and Niche players
View Now

Forrester Study: The Total Economic Impact™ Of Genesys PureCloud

Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.

In this commissioned Total Economic Impact study (TEI), Forrester Consulting examines the PureCloud platform—costs to deploy, benefits, risks associated and return on investment. Forrester interviewed customers across North America, Europe and Asia Pacific with years of experience using the PureCloud platform—to give you a comprehensive framework for evaluating this cloud-based omnichannel contact center solution.

  • Quantified financial benefits for users
  • Costs associated with the system
  • The total economic impact of the PureCloud platform
View Now

Manage Your People and Projects

Deltek's Enterprise Resource Planning (ERP) software supports end-to end workflow management for project-based businesses.

Deltek's ERP Software allows you to:

  • Win, manage and deliver more profitable projects
  • Manage projects, resources and financials in one central place, giving you the 360 degree view you need
  • Analyse and monitor business and project performance
  • Develop talent and support team collaboration
  • And much more.

Download this infographic to learn more about Deltek’s project-based ERP software

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Cloud ERP : A Critical Investment for Consulting Firms

In response to client demands, consultancy firms are expected to deliver more, faster, better and cheaper. Having the right technology in place is crucial and Enterprise Resource Planning (ERP) solutions are providing the framework that enables consulting firms to remain competitive in a changing market.

This report, authored by IT Europa and Deltek, gives insight into why Cloud ERP is a crucial investment for consulting firms, enabling them to keep up with market changes, meet client demands and achieve greater profitability. Cloud ERP is not just a deployed IT infrastructure but an integral part of a business strategy, in fact Gartner research has stated that by 2020 ‘cloud shift’ will affect more than $1 Trillion in IT spending.

Read this report to learn:

  • Why consulting firms must move to industry specific cloud ERP if they are to keep up with industry and client expectations
  • The short and long term benefits of implementing cloud ERP and how it can contribute to project success
  • What makes Deltek’s cloud ERP the perfect solution for professional service firms.
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    Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

    Get Gartner’s Complete Analysis of Each Contact Center Vendor

    The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

    Get the complimentary report now to:

    • Compare contact center vendors and see which quadrant they are aligned to
    • Review the latest market outlook including on premise and cloud deployment choices
    • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

    For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

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    The 2018 State of Database DevOps – Survey on DevOps Adoption Rates

    This report contains the results of Redgate’s latest annual survey SQL Server database professionals, across a range of industries and company sizes.

    Over 700 organizations were asked whether they had adopted, or were planning to adopt, DevOps practices and how many of them had applied the same principles to their databases. The report looks at how things have developed over the last 12 months, and what key challenges and requirements are driving DevOps adoption in 2018.

    Get the survey report

    Get Whitepaper

    6 Best Practices for Escaping Ransomware

    Breaking news about cyber attacks has reached an all-time high recently, with ransomware attacks topping the list. Decades after Dr. Joseph Popp orchestrated the first ransomware attack in 1989, ransomware has been gaining momentum in recent years. Just this May, the WannaCry ransomware attack infected roughly 300,000 computers across 150 countries.

    Ransomware attacks like WannaCry have affected all verticals, irrespective of the size of organizations. Security experts agree that beefing up IT security to combat ransomware attacks definitely helps organizations stay vigilant and escape threats. There are many antivirus solutions which can help detect ransomware attacks, but this kind of threat detection is fundamentally a reactive approach that can only reduce the spread of infection, not prevent it entirely.

    Download our free e-book and start defending your organization against ransomware attacks.

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    OneVoice Dedicated Internet Access

    Dedicated Internet Access is a point-to-point connection from the service provider's network to your location. Unlike other solution, a dedicated connection is not shared with other businesses in the vicinity giving you guaranteed speeds. Download our guide to learn more about the benefits of Dedicated Internet Access.
    Get Whitepaper

    Surviving Shortage Season with Findchips Pro

    We’re in a major component shortage. The electronics industry is currently experiencing the most extreme component scarcity in over a decade. Lead times on passive components products have drastically increased as a result, with some suppliers quoting as far out as mid-next year. The shortage and its impact is so widespread that the Electronic Components Supply Network (ECSN) is urging electronics buyers to “review their outlook on lead times for components amid surging global demand and reports of allocation risks on certain products.”

    This is a long-term sourcing challenge that industry analysts see lasting beyond the new year. Many organizations have responded to the supply deficit by double- and triple ordering components, but this has only aggravated the problem further. Suppliers are starting to allocate their inventory, resulting in massive lead times and increased prices.

    Download this Whitepaper to learn how your business can circumvent these challenges.

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    Recognizing The Five Hidden Costs Of Guaranteeing Power At The Network Edge

    Critical edge environments require reliable IT solutions and infrastructure.

    Reliability means availability. And availability begins with power. Your computing performance depends on reliable, UPS-provided, backup power at the network edge. But that costs money. And expenses extend well beyond the point of sale. Many of those costs are hidden.

    Download this free whitepaper to learn the five areas where costs are not so obvious:

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    UPS Basics: The Benefits of Uninterruptible Power Supplies

    An uninterruptible power system (UPS) is the central component of any well-designed power protection architecture. This white paper provides an introductory overview of what a UPS is and what kinds of UPS are available, as well as a comprehensive guide to selecting the right UPS and accessories for your needs. Download our whitepaper to learn more!

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    Power Management for Server Virtualization and Integrated Environments

    This white paper discusses how the latest power management solutions enhance server virtualization’s impact on business continuity and help virtualized data centers, including those using integrated infrastructure, more effectively cope with utility failures. At the same time, cutting-edge software solutions hold the key to increased control, productivity and responsiveness, while reducing infrastructure requirements and operating costs.

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    Quick Guide to Power Distribution

    Rack power distribution units, also known as rack PDUs, are a key component to any IT environment . They do exactly as the name suggests and distribute power to network equipment within racks . A common misconception is that they’re just power strips, and at first glance, they even look like it, but modern rack PDUs provide benefits a simple power strip cannot . Some of the valuable features include network connectivity, environmental monitoring and remote access, but we’ll get more into that later . This guide should help you get familiar with power distribution, gain interesting insights and learn some key considerations for future IT investments . Download our whitepaper to learn more!

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