The CIO’s IT Transformation Survival Guide

Learn from some of the best minds at Rackspace — including seasoned software architects to migration experts

IT Transformation isn’t easy. In fact, we know it’s complex and exceedingly difficult. But with the right guidance, you can bring sense to the chaos of people, processes and technology — transforming the way your IT engages with and serves your business.

To help you understand this process, we’ve laid out a meaningful discussion about the challenges of IT transformation. In this ebook, “The CIO’s Survival Guide to IT Transformation,” you’ll discover:

  • Actionable steps for moving your IT from one state to another
  • Common risks, challenges and roadblocks that can derail your transformation project
  • How to measure IT Transformation success
  • What IT Transformation looked like for AstraZeneca, General Motors, Capital One, General Electric and Novelis
  • Two keys to a successful IT Transformation journey
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The Public Cloud Smackdown

Choosing a public cloud vendor within your organization can be a grueling battle between differing opinions. And if it begins to resemble a cage fight more than a heated debate, then it might be time for outside experts to weigh in.

In this session, our experts in Azure, AWS and Google square off to:

  • Compare and contrast the distinguishing features of each cloud ecosystem
  • Explain why there are times you need multiple platforms to stay ahead
  • Share why a multi-cloud approach is the model of choice in today’s ever-changing world
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Moving Workloads From a Data Center to a Private Cloud: Challenges and Opportunities

Enterprises are increasingly choosing private clouds to run their most sensitive applications. As they do, challenges like maintaining security and controlling costs can stand in the way of realizing the full potential of private cloud.

To help you get the most out of private cloud, we’ve compiled research that gathers survey data from IT leaders across industries.

Our white paper provides data and insight to address private cloud challenges with real-world solutions and best practices, including:

  • How to determine cloud-friendly vs. data center-friendly workloads
  • Ways to improve private cloud TCO and lessen management burdens
  • Best practices to improve cloud security
  • How real-world businesses use hosted private cloud

Fill out the form to download our white paper, “Moving Workloads From a Data Center to a Private Cloud: Challenges and Opportunities.”

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Choosing the Right Private Cloud for your Enterprise

Private Cloud solutions are still at the heart of enterprise IT. In particular, private cloud solutions powered by technologies like Microsoft®, VMware® and OpenStack® will continue to play a crucial role — both today and in the future. As a result, choosing the technology mix best suited for your unique use cases and business requirements is absolutely critical.

In this white paper, we compare the top three private cloud technologies — Microsoft, VMware and OpenStack — and examine:

Whether you’re starting out or stalled out, review these important considerations to get on track. The white paper covers:

  • Platform-specific advantages
  • Platform-specific tradeoffs
  • Real-world case studies
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10 Steps to Success in Public Cloud Adoption

Poor planning is the top mistake organizations make when approaching public cloud adoption. With the pressure to transform while maintaining IT operations, public cloud projects often suffer from rushed implementations, lack of expertise and inadequate organizational support. Before the first chunk of data ever moves to the cloud, there are a myriad of decisions to be made.

Our white paper, 10 Steps to Success in the Public Cloud, boils those decisions down to ten milestones to guide your strategy and planning activities.

Whether you’re starting out or stalled out, review these important considerations to get on track. The white paper covers:

  • Planning frameworks and best practices
  • Ways to foster education and communication
  • Tips on building your business case and selecting pilot workloads
  • Strategies to address security and governance
  • Automation and migration methodologies
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SecOps Report: 52% of Companies Sacrifice Cybersecurity for Speed

A recent Threat Stack survey finds that over 50% of companies admit to cutting back on security measures to meet a business deadline or objective. As long as companies are willing to sacrifice security at the altar of speed, the long-held dream of marrying DevOps and security simply won’t come true.

This report examines why the vision for SecOps hasn’t become a reality at most organizations. Key findings indicate that:

  • 68% of companies state that their CEOs demand DevOps and security teams not do anything to slow the business down
  • 62% say their Ops teams push back when asked to deploy secure technology
  • 57% say Ops teams push back on security best practices
  • Read more now!
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IDC MarketScape: Worldwide All-Flash Array 2017 Vendor Assessment

IDC MarketScape Names Pure Storage a Leader in the 2017 MarketScape on All-Flash Arrays

Streamline your vendor assessment with the 2017 IDC MarketScape on All-Flash Arrays.

You will learn:

  • Flash storage future outlook
  • IDC’s independent assessment of All-Flash Array providers
  • Why Pure Storage was named a leader (HINT: putting customers first)
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True or False: Debunking Flash Myths

This e-book addresses common misconceptions about enterprise flash storage, providing clarity for anyone using or considering flash in enterprise environments. Learn about old myths laid to rest and the reality of how enterprises can make full use of their flash storage investment.

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Keys to Business Success with All-Flash Storage

Are you building a business case for replacing disk systems with all-flash? Read this paper to find out what enterprise users are saying about their own experiences with all-flash storage. Findings are based on over a dozen different product reviews.

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Make Your Infrastructure Data Ready with NetApp

Your IT team is struggling with aging, inflexible, and complex infrastructure and processes that make it difficult to support new business needs or take advantage of cloud. Learn how you can transform your data infrastructure using flash storage to meet service level performance and availability, enabling your team to focus on the delivery of new applications and services.

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Top 3 Things You should Know about Modernizing your SAN eBook

Migrating to a flash storage solution does much more than simply save you money. Read this ebook and learn the top three things to know about modernizing your SAN. Find out how you can accelerate your most important apps by up to 20 times compared to traditional storage—while minimizing downtime.

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Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Get Gartner’s Complete Analysis of Each Contact Center Vendor

The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

Get the complimentary report now to:

  • Compare contact center vendors and see which quadrant they are aligned to
  • Review the latest market outlook including on premise and cloud deployment choices
  • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

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Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

Selecting the right multichannel cloud contact center has never been more clear

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.

Read the Ovum Decision Matrix to:

  • Compare cloud contact center solutions based on the strength of their technology platforms
  • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
  • Understand each vendor’s market impact and why Genesys was chosen as a leader
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eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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