Discover Benefits and Best Practices to Improve a Call Center

In the modern world, call centers remain one of the most challenging places to work in. They have very high turnover rates, usually low employee satisfaction and, are regarded as a cost center by most executives.

The ongoing pandemic has been shaping the way businesses operate in new ways, including call centers. It forced closing down of office spaces and created a pressure to switch to a work-from-home (WFH) setup. It is still unknown whether the new pressures are here to stay or not, and whether they are good or bad.

So, how can you manage your team effectively in one of the most challenging environments under the pressures of digitalization, remote-work, and customer demands? Download this Success Kit to discover how to improve your Call Center.

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Power management 101: A quick guide to getting the most out of your hardware

There is a shift in the IT industry; technology professionals are focusing on more secure and reliable remote site management, making it necessary to monitor network devices remotely—anytime from anywhere. From a basic network card to various software platforms, it can be overwhelming knowing which power management option is best for you, but we all know the devastation unexpected power outages can to a business’s critical applications. Included in this guide are different communication options for your hardware, cybersecurity considerations, case studies, FAQs and more.

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Power management 101: A quick guide to getting the most out of your hardware

There is a shift in the IT industry; technology professionals are focusing on more secure and reliable remote site management, making it necessary to monitor network devices remotely—anytime from anywhere. From a basic network card to various software platforms, it can be overwhelming knowing which power management option is best for you, but we all know the devastation unexpected power outages can to a business’s critical applications. Included in this guide are different communication options for your hardware, cybersecurity considerations, case studies, FAQs and more.

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Power management 101: A quick guide to getting the most out of your hardware

There is a shift in the IT industry; technology professionals are focusing on more secure and reliable remote site management, making it necessary to monitor network devices remotely—anytime from anywhere. From a basic network card to various software platforms, it can be overwhelming knowing which power management option is best for you, but we all know the devastation unexpected power outages can to a business’s critical applications. Included in this guide are different communication options for your hardware, cybersecurity considerations, case studies, FAQs and more.

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From MFA to Zero Trust: A Five-Phase Journey to Securing the Workforce

Zero trust has become a dominant security model for the changes brought by mobility, consumerization of IT and cloud applications. And while the term zero trust continues to infiltrate IT security conversations, it raises an important question: how do we get there?

In this guide, we examine the three pillars of zero trust: Zero Trust for the Workforce, Zero Trust for the Workloads and Zero Trust for the Workplace. We pay particular attention to the journey to achieving Zero Trust for the Workforce, which focuses on making sure users and devices can be trusted as they access applications and systems, regardless of location.

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From MFA to Zero Trust: A Five-Phase Journey to Securing the Workforce

Zero trust has become a dominant security model for the changes brought by mobility, consumerization of IT and cloud applications. And while the term zero trust continues to infiltrate IT security conversations, it raises an important question: how do we get there?

In this guide, we examine the three pillars of zero trust: Zero Trust for the Workforce, Zero Trust for the Workloads and Zero Trust for the Workplace. We pay particular attention to the journey to achieving Zero Trust for the Workforce, which focuses on making sure users and devices can be trusted as they access applications and systems, regardless of location.

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Field Guide: The Value of Virtual Cards

Reduce the risk of fraud and eliminate overspending.

The benefits of virtual cards are increased security and greater control of budgeting and spending. In this field guide, we tell you how virtual cards provide those benefits.

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Modern Expense Tracking

Your business needs expense tracking if you ever wish to meet your financial goals.

Your business expenses are the key to understanding what it takes to run your business and maintain profitability.

Tracking your business expenses is so much more than just making sure you can cover your accounts payable or finding receipts when tax season arrives. Tracking your business expenses in an intuitive way unlocks the door to total financial control.

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Workplace Password Malpractice Report

Poor password hygiene in the workplace was a threat to organizational cybersecurity even before the COVID-19 pandemic. When COVID-19 forced organizations worldwide to rapidly deploy and secure remote workforces, teams began connecting to organizational resources remotely, in environments that their employers did not control, many times using their own devices.

Respondents to the Ponemon Institute’s Cybersecurity in the Remote Work Era: A Global Risk Report, commissioned by Keeper Security in 2020, expressed grave concerns over password security in their organizations.

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Modern Expense Tracking

Your business needs expense tracking if you ever wish to meet your financial goals.

Your business expenses are the key to understanding what it takes to run your business and maintain profitability.

Tracking your business expenses is so much more than just making sure you can cover your accounts payable or finding receipts when tax season arrives. Tracking your business expenses in an intuitive way unlocks the door to total financial control.

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The Growing Cybersecurity Threat

In 2020 alone, there were over 1,000 cyberattacks in the U.S., exposing almost 156 million records.

Comparing those numbers to 2010, when there were 662 breaches with 16.2 million records exposed, shows how much more aggressive cyber thieves have become in just the past decade.

In this guide, learn more about the 3 major cybersecurity risks and how to counter them.

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