How to Make a More Efficient IT Helpdesk

There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.

To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing call volumes and optimizing team outputs.

Get this exclusive free guide to learn seven solutions for reducing Helpdesk calls and boosting productivity. Find out:

  • How to maximize your team's capabilities.
  • Tactics to increase user knowledge.
  • Best practices for Helpdesk communication.
  • Clear, visual instructions for implementation.

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Red Hat Ansible Automation Platform

Although many organizations are dabbling in automation, they’re often approaching it with point solutions rather than a holistic view. Taking this approach can increase costs, result in duplicate efforts, and build barriers between functions and departments. Explore how Red Hat® Ansible® Automation Platform can help your organization solve enterprise IT challenges across hybrid cloud infrastructure.

Use this e-book as your concise guide to Ansible Automation Platform, its benefits, and information to help you make the right decisions for your organization's automation practice.

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Red Hat Ansible Automation Platform

Although many organizations are dabbling in automation, they’re often approaching it with point solutions rather than a holistic view. Taking this approach can increase costs, result in duplicate efforts, and build barriers between functions and departments. Explore how Red Hat® Ansible® Automation Platform can help your organization solve enterprise IT challenges across hybrid cloud infrastructure.

Use this e-book as your concise guide to Ansible Automation Platform, its benefits, and information to help you make the right decisions for your organization's automation practice.

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The Tidelift Guide to Managing Open Source

The best way to get the most of open source? Ensure the organization has a comprehensive strategy for managing open source in place.

In this guide, you will learn:

  • Why open source software is the modern application development platform, and why developers love open source software.
  • The areas in which unmanaged open source drains productivity and increases risk.
  • How to understand, design, build, and transform your organization's approach to managing open source components.

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Implementing Qntrl for A Business

Qntrl is a workflow orchestration software with powerful features that helps you gain visibility and control over your business processes by automating them.

Qntrl helps you overcome these challenges by designing and automating your organization’s workflows. You can digitize your entire workflow and transfer tasks between teams efficiently.

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The Manager’s Guide to Workflow Orchestration

Apart from the obvious productivity boosts, managers who take responsibility for business processes also promote a sense of belonging, loyalty, and excitement, while making daily work less chaotic, and more fulfilling for all team members. Plus, managers with effective process management skills come across as better leaders - your team will tend to trust your daily decisions and high-level understanding of their daily work once you establish helpful workflows for their daily tasks.

The goal of this guide is to help you introduce workflow orchestration practices into your team, and equip you with the tools and expertise needed to comfortably implement great work processes.

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Don’t Settle For Retro Analytics

If you haven’t looked at your embedded analytics recently, you might be in for a BIG SURPRISE. SaaS product managers are discovering that their analytics platforms were built years ago, are woefully stuck in the past and are costing them a fortune. If you think your SaaS application might be suffering from RETRO ANALYTICS, don’t panic. Just download this free guide to learn more.

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Embedded Analytics – Build vs Buy

As a software company, you already know the value of data and analytics can bring to your business. That means the real decision is whether to build your own in-house analytics or invest in an analytics platform that can be easily embedded into your software. Fortunately, you can make the right decision by downloading Qrvey’s Build vs Buy guide for software providers.

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Embedded Analytics Product Fit Guide

Qrvey’s Embedded Analytics Product Fit Guide will walk you through the process of choosing an analytics provider and outline all of the steps involved. It was designed as a conversation starter to get you thinking about your specific needs, so you can align your requirements and priorities and ensure your embedded analytics solution is a perfect match for your needs.

View Now

Don’t Settle For Retro Analytics

If you haven’t looked at your embedded analytics recently, you might be in for a BIG SURPRISE. SaaS product managers are discovering that their analytics platforms were built years ago, are woefully stuck in the past and are costing them a fortune. If you think your SaaS application might be suffering from RETRO ANALYTICS, don’t panic. Just download this free guide to learn more.

View Now

Embedded Analytics – Build vs Buy

As a software company, you already know the value of data and analytics can bring to your business. That means the real decision is whether to build your own in-house analytics or invest in an analytics platform that can be easily embedded into your software. Fortunately, you can make the right decision by downloading Qrvey’s Build vs Buy guide for software providers.

View Now

Embedded Analytics Product Fit Guide

Qrvey’s Embedded Analytics Product Fit Guide will walk you through the process of choosing an analytics provider and outline all of the steps involved. It was designed as a conversation starter to get you thinking about your specific needs, so you can align your requirements and priorities and ensure your embedded analytics solution is a perfect match for your needs.

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Reimagine Your Employer Brand: The Current State of Employer Branding

A successful employer brand will bring the right talent to your organization. With the candidate-driven market that has emerged in the era of the Great Resignation, employer branding has become even more relevant.

Employer branding can help you attract, engage, and retain the right talent. However, 60% of companies lack an active employer branding strategy. Dedicating time and energy to your employer brand pays off - it makes your company an even better place to work! It's time for an employer brand refresh.

To help you on your way to success, this guide is packed with:

  • Practical advice on how to build a strong employer brand
  • Key industry statistics
  • Actionable insights to elevate your careers site

Make sure you’re the brand employees love and applicants can’t wait to be part of.

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Don’t Settle For Retro Analytics

If you haven’t looked at your embedded analytics recently, you might be in for a BIG SURPRISE. SaaS product managers are discovering that their analytics platforms were built years ago, are woefully stuck in the past and are costing them a fortune. If you think your SaaS application might be suffering from RETRO ANALYTICS, don’t panic. Just download this free guide to learn more.

View Now

Embedded Analytics – Build vs Buy

As a software company, you already know the value of data and analytics can bring to your business. That means the real decision is whether to build your own in-house analytics or invest in an analytics platform that can be easily embedded into your software. Fortunately, you can make the right decision by downloading Qrvey’s Build vs Buy guide for software providers.

View Now