In the modern world, call centers remain one of the most challenging places to work in. They have very high turnover rates, usually low employee satisfaction, and are regarded as a cost center by most executives.
The ongoing pandemic has had a major effect on how businesses operate, including call centers. It forced many offices to close down and created pressure to switch to a work-from-home (WFH) environment. There is no saying if this “new normal” is here for good, but many businesses have already decided to cultivate WFH while some are still struggling.
So, how can you manage your team effectively in one of the most challenging environments under the pressures of digitalization, remote work, and customer demands?
Download this Success Kit to discover how to improve your Call Center.