Increasing the Bottom Line by Knowing Your Customers Better

As today’s organizations focus more intensely on their prospects and customers, the ability to collect and analyze customer information has become critical. Collecting and utilizing customer data is essential to developing a loyal customer base and optimizing product offerings. To better understand where organizations are on the path to developing a larger and more comprehensive data set about their customers and prospects, Slashdot Media fielded a Pulse survey to ask users how they are getting to know their customers better. Register now to read the results.
View Now

3 Keys to 5-Star Mobile App Performance

This infographic provides insights on how to 1) Measure - See how your users REALLY experience your app—from the moment they tap, swipe, or stretch, 2) Focus - Quickly zero in on critical problems that affect large numbers of users and 3) Improve - Gain actionable insight to improve your app and enhance the user experience. Download and explore the 3 keys to 5-star mobile app performance infographic today.
Get Whitepaper

The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

Forrester’s third annual survey of SMA professionals, done in conjunction with the USA chapter of the IT Service Management Forum (itSMF), shows that since 2011, areas like process maturity, service catalog development, DevOps, and strategic thinking have improved, but not by much and not enough to keep up. Demand from the business is growing exponentially, while technology management’s ability to support it is progressing linearly, and though service management is an integral part of IT, it is not immune to obsolescence. SMA professionals should use this benchmarks report to understand their service management program’s status, strengths, and weaknesses and where they should focus future attention and investments to transform this borderline stasis into substantial progress.
Get Whitepaper

Gain Faster Value From Your Configuration
Management System

This white paper defines some of the recommended Configuration Manager use cases to consider when designing the architecture of your CMS and the data to be consumed. Use cases may vary from easy and quick to obtain to advanced cases that require additional investment in personnel or processes from Configuration Manager. Download the technical white paper to use as a starting point to build upon as your company’s CMS initiative progresses.

Get Whitepaper

Deliver Mobile Apps

Download the whitepaper and explore software and services that accelerate and simplify the creation of internally developed or “in-house” enterprise mobile applications. Learn how to to deploy and manage these mobile apps on both company-provided and “bring-your-own” smartphones and tablet computers.
Get Whitepaper

Few Fully Prepared for Software Security Risks

Hackers penetrate organizations and steal information through vulnerabilities in software applications. Yet less than half of IT organizations have confidence in the security of the software that runs their businesses. And just 11 percent say they know with confidence which applications are at risk. Those are among the findings of a Gatepoint survey on software security assurance (SSA) highlighted by this white paper.

Read the paper to learn:

• How many respondents have full-scale SSA programs in place
• How SSA works
• How much SSA has reduced remediation time

Get Whitepaper

Secure DNS Prevents Attacks Video

You’ve probably been hearing plenty about the threat of DDoS attacks—and how more and more attackers are targeting DNS. Watch this short video and hear Neustar’s Rodney Joffe explain how hardened DNS can keep your business safe.
Get Whitepaper

It’s Time for a Serious Talk: 3 Questions to Ask Your DNS Host about Lowering DDoS Risks

It’s no secret that DDoS attacks are worsening by the day. From the largest financial institutions to smaller Internet companies, everyone’s a target. Neustar has had wide-ranging conversations with clients wanting to know how they can optimize protection as DDoS attacks increase in frequency and size. Most of these conversations boil down to three key questions and form the conversation you should be having, too—whether you use Neustar, another provider or your in-house team to manage your external DNS.
Get Whitepaper

Network World QuickPulse: SECURITY

A new survey from IDG Research Services tells the story: most organizations lack confidence in the ability of their security defenses to keep them safe. In fact, more than half said 100% security is a pipe dream. This summary by Network World lays out the facts but also presents an approach to detect malware and prevent it from spreading throughout the network.

Read the summary to learn:

• How respondents view their security measures
• Why a layered approach to security is now necessary
• How HP TippingPoint Advanced Threat Appliance "detonates" suspicious files or malware in a safe sandbox environment to stop it before it can spread

Get Whitepaper

Smarter Process for Dummies

IBM's Smarter Process approach can help you reinvent your business operations for top-line growth and make your organization more customer centric .In this e-book, you will learn:

- What is a Smarter Process?
- Understand IBM’s Smarter Process portfolio
- The ABC of making your business operations more customer centric
- What are Smarter Process industry accelerators?
- Ten Repeatable Smarter Process Industry Use Cases

Get Whitepaper

The Total Economic Impact™ Of IBM MQ

Read this Forrester Consulting analyst report to help you evaluate the potential financial impact of deploying IBM® MQ for message-based connectivity between business applications and other IT systems. Benefits can include:

• Reduced support incident costs through higher reliability
• Improved team efficiency as a result of reduced application complexity
• Reduced hardware requirements because of better throughput
• Reduced maintenance costs as a result of built-in alerts and application monitoring capabilities

Get Whitepaper

Open Driven Innovation: The IBM View

This paper is based around a series of discussions Lustratus has had with Dr. Angel Diaz, an IBM executive and a recognized thought-leader in the industry, particularly in the area of open architectures and systems. As such, it provides valuable insight into what IBM is doing with regard to these important industry developments and why.
Get Whitepaper

Managing the Big Data Journey: What’s Most Important to IT Today

As businesses struggle to manage the deluge of data, the demand for extracting actionable information from myriad data sources grows in concert with the volume, variety, and velocity of data entering the enterprise. Big Data solutions promise to bring order and value to this tidal wave of information. These solutions must enable users and lines of business (LOBs) to use this information both effectively and efficiently. As your organization wrestles with how best to plan for and deploy Big Data, there are four essential steps that must be completed before setting out on the path toward Big Data analytics. Download the Pulse paper to learn more.
View Now