“Omnichannel is the key to effortless and personal cloud customer service, yet Gartner and IQPC estimate that only 5% of companies offer true omnichannel".
So how do you get started? Here is a quick overview of what true omnichannel looks like, plus five keys for putting effortless and personal omnichannel customer service in play at your company, whether it’s big or small.
For many organizations, digital transformation (DX) is the most strategically important initiative for the organization and may determine its ability to compete in the coming decade. IDC estimates that 60% of organizations will have created and begun implementation of a digital transformation strategy by 2020. These DX initiatives are designed to take the organization forward as a proactive, data-driven company that uses and monetizes data to gain competitive advantage in the marketplace.
Download this white paper from Dell EMC and Intel® to learn more.
When it comes to effectively and efficiently protecting growing volumes of data, midsized organizations face unique challenges. That is because they live in a world of constraints that are both operational and budgetary in nature. Cloud disaster recovery offers new options for these organizations—they can optimize their data protection economics by integrating on-premises protection solutions with cloud-based backup and recovery methods. Dell EMC’s cloud-ready solutions, particularly its Integrated Data Protection Appliances with native cloud extension capabilities, along with its Data Protection Software working in conjunction with its Data Domain backup storage appliances, provide cloud disaster recovery with flexible features. These solutions enhance operational efficiency and provide midsized organizations with clear economic and operational benefits.
Download this white paper from Dell EMC and Intel® to learn more.
IT is under constant pressure to deliver optimized infrastructure for new business initiatives and supporting applications all while trying to contain or even reduce costs. Respondents participating in ongoing ESG research consistently cite cost reduction as a top IT priority, but 35% of IT managers tasked with implementing data protection processes and technologies routinely reported cost as the top challenges. Read the report to learn what the findings tell us about today’s data protection challenges (from virtualizing and costs to performance and backup), how ITDMs can reduce related costs and transform infrastructures to meet IT mandates.
Download this white paper from Dell EMC and Intel® to learn more.
Managed hosting is an IT service model that provides companies with dedicated, single-tenant, leased infrastructure from a managed services provider . The solution includes servers, software, storage and networking and can also include specialized services like managed security1 . Companies choose their OS, and the service provider handles the administration, management, support and security . Resources are not shared, so companies receive the full performance capabilities of the infrastructure they lease . Managed hosting offers the strategic benefits of IaaS2, cost reduction and of moving on-premises IT infrastructure, systems and applications to the cloud3 . Its enhanced security and protected environment make managed hosting a logical choice for companies regulated by PCI DSS, SOX, HIPAA and FISMA . As proof, over half of all companies recently surveyed by Tech Pro Research reported a risk decrease following an IaaS implementation2 in the cloud.
According to EY, 85% of banks cite digital transformation as a priority this year. One of the main barriers to change is the ability to demonstrate the business case and the cost benefits of transforming your IT. This white paper helps you gather and evaluate the hard data that you need to get buy-in. Combining actual numbers and expert insights with the nuts and bolts of assessing the economics, this white paper helps you compare both the hard and soft costs of managed cloud against an on-premises environment.
Financial services organizations around the world are modernizing IT to drive top-line growth and streamline compliance burdens. From multinational brokerage houses to local branch banks, digital transformation initiatives are moving financial institutions toward more secure, agile, and cost-effective infrastructure and applications, empowering workers and improving customer experiences.
Did you know 57 percent of organizations have exceeded their cloud budget at some point? Two-thirds of those by more than 20 percent? Multiple factors like skills gaps and poor strategic planning are key contributing factors. Our latest survey of more than 200 IT leaders provides insights into the issues hindering cloud adoption as well as solutions you can implement to drive your own success.
When deployed effectively, the public cloud is a powerful and disruptive model. It brings positive operational transformation and greater competitiveness. But poor implementation is equally disruptive. Gartner predicts that by 2020, 60% of IT infrastructure and 70% of software and IT services spending will be in the cloud. Yet 96% of IT decision makers acknowledged a skills gap in their organizations with regards to cloud. With over 500 successful cloud migrations we created this guide to outline, in detail, best practices around moving from CapEx to OpEx, considerations for your first workload, securing your cloud and more.
In order to keep pace with the growth of business mobility without falling prey to its potential risks, IT must be able to efficiently address complex issues ranging from service provisioning, device procurement, and security oversight. Why? Information workers need access to often sensitive information across a wide range of business applications and devices from wherever they are. In other words, security and privacy policies that doesn’t impede end-user productivity will empower workers and boost their performance.
Both public and private organizations acknowledge that managing the PC life cycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. Dell and Intel® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging Intel® Core™ vPro processors and Dell’s ProDeploy Plus and ProSupport Plus services.
For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. Learn 8 steps to guide your journey to cloud-native application development, including Red Hat® customer success stories.
“The Business Value of Red Hat Integration Products” IDC whitepaper, six organizations discuss the benefits and value they’ve found in using Red Hat® Fuse for rapid app integration.
By integrating with Red Hat Fuse, these organizations achieved:
Generally speaking, the utility industry has been somewhat sluggish in its application of technology to streamline operations and productivity. However, this attitude has been shifting in recent years as companies are becoming more attuned to the significance of meeting customer expectations. In this Playbook, you will learn:
If your company would like to learn more about digitizing operations, download our new playbook today.