IT service and support is a critical foundation supporting the business. If employees or customers can’t access information, then productivity is impacted and business is potentially lost. Without an efficient service desk, your business is limited. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service end users expect. For years organizations have relied on IT Service Management (ITSM) software to manage and automate the delivery of IT services. This expertise is now being leveraged to expand service and support capabilities across the enterprise. The addition of artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to further predict needs and automate tasks, brings additional improvements to service delivery.