The popularity of bringing your own device to work (BYOD), and interactions with social media, users are expecting and demanding far more in terms of IT support. They want services to be available when and where they need them. They want to accomplish their tasks as quickly as possible. And, when they have problems, they expect IT to fix them right then and there. In short, they want a positive experience in all their interactions with IT. Download this informative white paper to learn how to keep users happy by integrating IT Operations and IT Support.