As a global leader in the pharmaceutical market, Sanofi must support sustainable innovation and growth throughout its large organization. Sanofi IT and business services must perform reliably and consistently even as the number of users expands and new demands are placed on the underlying infrastructure. This paper describes how capacity management enabled Sanofi to prepare effectively for shifting business demands and avoid the kind of bottlenecks that can degrade service. Furthermore, the successful partnership that developed between IT and the business continues to help Sanofi deliver powerful results, such as:

• Capturing new market opportunities
• Expanding the company’s global footprint
• Bringing innovative products to market

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