As organizations rely on IT to support critical business processes to an ever-greater degree, the importance of application performance management (APM) is growing. Gone are the days when systems monitoring and management could focus on components in isolation; instead, organizations must ensure that applications are operating at top efficiency from end to end to support critical business processes. This requires a holistic focus on the end user’s application experience.

With SteelCentral AppInternals and SteelCentral AppResponse, Riverbed Technology provides products designed to help IT monitor, detect, and diagnose application performance problems, no matter where end users are located or how they access the IT infrastructure. To better understand the business value of Riverbed APM solutions, IDC recently conducted a study of Riverbed customers, examining how they deployed and are using APM tools and the benefits delivered to their IT staff and the broader business.