Today’s IT stack is more complex and more dynamic than ever before. This means that IT Ops teams must support both the legacy infrastructure accumulated over the years, and modern, ephemeral technologies mandated by cloud-first architectures. Stretched thin, and relying on legacy IT Ops tools, IT Ops teams are unable to effectively do this, resulting in a rising tide of outages, poor app performance and service disruptions. This takes a toll on the business, IT leaders and IT Ops teams.

What’s the answer? Artificial Intelligence (AI) and Machine Learning (ML). AI and ML can help IT Ops teams handle and resolve IT problems at scale, by intelligently automating various aspects of IT incident management. But that’s not all. Over time, as IT Ops teams and enterprises experience the benefits of automation, IT Ops will be able to move from simple automation to a more autonomous mode of operation. In this white paper, noted industry analyst Nancy Gohring from 451 Research describes how AI and ML help drive automation in IT Ops, why IT Ops will move from automation to autonomous over time, and key considerations for IT leaders as they embrace automation and autonomous operations.