As we look at today’s legal landscape, the Smokeball team is in awe of how rapidly the legal community has adopted new ways to attract and serve clients since the global pandemic began in 2020. Smokeball surveyed 200 law firms with less than 30 employees across the United States to better understand these industry shifts and emerging trends. In three short years, legal professionals have learned how to work from anywhere, provide clients with the same (or better) levels of service remotely, and run their law firms as efficient, profitable businesses.

But there is still a long road ahead to harness the true power of adopted technology. The next era will focus on streamlining: unifying systems to improve law firms’ workflows, increase profits, and better support client relationships.