Reach Help Desk Nirvana! How nice would it be for IT and the service desk team to have the ability to actually prevent incidents and resulting “tickets”? Now is the time to get on the road to a ticketless service desk. In this webinar, we will discuss social self-service and actionable “Big Data” analytic approaches that improve service quality and staff efficiency. We will look at how these capabilities come together with automation to provide the connected intelligence required to succeed in an ever changing and demanding IT world.