2018 Contact Center Trends: Breaking Through The Barrier

By now, nearly all companies have realized that CX is the differentiator and customers value the experience above almost everything. Enormous effort and resources have been thrown at CX, and there have been huge gains. According to Forrester’s 2017 Customer Experience Index (CX IndexTM), however, CX quality plateaued or declined for most industries and companies.

So are we going to stay put or decline? Or are we going to punch through to the next level? 2018 will be the year where this is decided. So what will be the big stories? How will technology and automation advance the customer experience? Here’s our take on what we think will be the biggest trends in 2018.

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Meet Bitnami Stacksmith

See how Bitnami Stacksmith can optimize your DevOps pipeline

Datasheet Overview:

  • What is Stacksmith?
  • Use cases
  • Integrations
  • Architecture templates
  • Support
  • Pricing

Package your Applications for the Cloud

Cloud platform know-how is built into the tooling, templates, and automation that Stacksmith uses to package and optimize your applications. Stacksmith delivers everything you will need to successfully deploy to whichever platform you choose.

Automate Ongoing Maintenance

Once your application is running, how will you keep it up-to-date and secure? Stacksmith continuously monitors trusted sites for new releases and security updates for your application's components, provides alerts when available, and offers a simple re-packaging process.

How does Stacksmith work?

You provide your application code and scripts, select a few parameters, and hit create. Stacksmith pulls together the dependencies, documents and packages them, and delivers everything you need to deploy your application to your chosen cloud platform - the VM or container image and the deployment template. Deploy and utilize native cloud services that are now available to you!

Stacksmith then delivers ongoing value by continuously monitoring the dependencies, alerting you when updates become available, and providing a simple way to re-package the application.

Templates encode best practices so you don't need to be an expert, and support for multiple platforms and formats means you can explore new technologies at your own pace and don't have to worry about vendor lock-in.

Stacksmith can be used to package and maintain new or existing applications, and can be used on its own or integrated with the development tools and processes you already use.

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Make a Smarter Migration to the Cloud

One of the biggest challenges organizations face when moving to the cloud is the skills gap. In a recent study, 96% of IT decision makers acknowledge a skills gap in their organization. However, it’s difficult to get the right training for your team or hire the right skills required to manage every element of your cloud strategy. Moreover, if you hire an outside organization to do the migration for you, you miss out on an opportunity to upskill your team. This is why we created The Azure Accelerator Program, it’s the only service where we not only complete the migration itself, we also provide the training and mentorship necessary to grow your competency around the cloud.

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3 Reasons You Need A Cloud Managed Services Provider

When you invest in the cloud, it opens the door to significant change and transformation. However, if you aren't prepared to undertake all the elements required to managed the cloud, you will face a lot of hurdles. Learn how you can tackle the 3 key areas often overlooked when transitioning to the cloud: the cloud skills gap, operational readiness and cost management. More importantly, see what qualities you should look for in a managed services partner.

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Why IT Leaders Fail In The Cloud

Did you know 57 percent of organizations have exceeded their cloud budget at some point? Two-thirds of those by more than 20 percent? Multiple factors like skills gaps and poor strategic planning are key contributing factors. Our latest survey of more than 200 IT leaders provides insights into the issues hindering cloud adoption as well as solutions you can implement to drive your own success.

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The 5 Stages of Successful Cloud Migration

When deployed effectively, the public cloud is a powerful and disruptive model. It brings positive operational transformation and greater competitiveness. But poor implementation is equally disruptive. Gartner predicts that by 2020, 60% of IT infrastructure and 70% of software and IT services spending will be in the cloud. Yet 96% of IT decision makers acknowledged a skills gap in their organizations with regards to cloud. With over 500 successful cloud migrations we created this guide to outline, in detail, best practices around moving from CapEx to OpEx, considerations for your first workload, securing your cloud and more.

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FREE Sencha Ext JS Trial

What You Get With Your Free Sencha Ext JS Trial

  • Access to Sencha Ext JS Premium* edition for 30-days
  • 115+ high-performance, pre-integrated UI components
  • Tips and best practices to help you get started quickly
  • Full access to Sencha documentation, forums, and resources.

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The path to cloud-native applications

For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. Learn 8 steps to guide your journey to cloud-native application development, including Red Hat® customer success stories.

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IDC – Business Value of JBoss Fuse WP

“The Business Value of Red Hat Integration Products” IDC whitepaper, six organizations discuss the benefits and value they’ve found in using Red Hat® Fuse for rapid app integration.

By integrating with Red Hat Fuse, these organizations achieved:

  • An average three-year ROI of 520%.
  • A payback time of six months.
  • 5.5x more apps integrated per year.
  • 31% better app performance.

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Agile Integration for Enterprise Architecture ebook

As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs—to deliver flexibility, scalability, and reusability.
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Choosing Web Application Libraries In an Open Source World

Building robust, functional, attractive applications and components that perform well on all devices and platforms is a time consuming and costly undertaking. Developers need a comprehensive solution that includes a fully supported, pre-built component library to build applications quickly and efficiently, so that businesses can get their apps to market faster and with better usability. In many cases, commercial component libraries used in conjunction with open source frameworks offer the best of both worlds.

Learn top considerations for choosing your technology stack as it relates to developing enterprise-grade web applications today.

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Bitnami Stacksmith

In this illustrated white paper, you’ll learn how Bitnami’s flagship product, Stacksmith, modernizes your DevOps pipeline by automating the packaging of your applications for today's cloud and container platforms, and continuously maintain them so they stay up-to-date and secure.

Learn Stacksmith’s benefits for developers, IT ops, IT security, and DevOps teams, and how Bitnami Stacksmith is the simplest way to package applications and assets for today's cloud and container platforms, and automate the ongoing maintenance of these applications so they remain up-to-date and secure.

What is Stacksmith?

Bitnami Stacksmith is a single, standardized packaging and maintenance tool that generates deploy-ready, cloud-native assets in multiple formats for multiple cloud vendor platforms. Stacksmith provides two primary functions:

  • Automated packaging

Stacksmith’s automated packaging takes your assets – application code, configuration policies, and scripts - incorporates the platform dependencies, maps the cloud platform service integrations you specify (ie. Database), optimizes the results for your chosen platform(s), and delivers everything you will need to successfully deploy.

  • Ongoing maintenance

Stacksmith also simplifies the ongoing maintenance of your assets by continuously monitoring private repositories (for code, script or config policy updates) and trusted sites (for system package updates and Common Vulnerabilities and Exposures (CVEs)), and providing manual (click ‘update’) and automated (supports continuous updating) methods for you to re-package your applications, ensuring they stay up-to-date and secure.

Bitnami now offers Stacksmith in three tiers:

  • Stacksmith Public - for individuals with open source projects and those using open source software. Free of charge.
  • Stacksmith Team – for groups to get applications packaged and in production, or get from VMs to containers, in a programmatic and cost-effective way. Starting at $800 per month.
  • Stacksmith Enterprise - for large organizations that require single-tenant delivery and directory integration. Contact us for pricing.

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Agile Integration for Enterprise Architecture ebook

As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs-to deliver flexibility, scalability, and reusability.
Get Whitepaper