Enterprise Lifecycle Management in a Changing World: Best Practices for Resolving Emerging Challenges in Desktop and Server Management

Information technology (IT) advances and evolving enterprise requirements are changing the businesses utilization of computing resources. Lifecycle management processes needs to evolve as well to meet rising adoption of business-critical IT requirements. In order to face these emerging challenges, organizations must be armed with processes and automation solutions that will deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments.
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Desktop Virtualization: First Standardization – Then Virtualization

The advantages of desktop virtualization are obvious. The required standardized IT environment can be more easily maintained, more flexibly provided, and more effectively secured. Contrary to widespread opinion, the costs of a HVD infrastructure are not lower than those of a fat-client landscape. This white paper discusses how desktop virtualization impacts hardware costs, licensing costs, and operating costs, and demonstrates how consistent desktop management can be used to improve processes and save money - both in the case of fat clients and virtualized desktops.
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10 Steps to Successfully Implement ITIL in Your Business

Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management. This white paper will address the details of ITIL, the associated benefits of this platform and the 10 steps to a successful ITIL implementation.
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Shine a Light Inside the Black Box

As anyone with experience in outsourcing will tell you, no offshore software development program with multiple concurrent projects and over 150 developers in several countries can possibly realize projected cost savings and stay on schedule. That is, unless it is running Scrum. Discover how Agile practices of Scrum, coupled with smart metrics and common sense, force unprecedented levels of accountability and transparency on outsourced projects, giving buyers a powerful toolkit for managing suppliers and dramatically improving ROI from offshoring.
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Gartner: The Electronic Signature Market Is Poised to Take Off

Growth in the e-signature market is becoming viral, and there are significant benefits to adoption for organizations that plan ahead. Gartner analyst, Gregg Kreizman writes about how the electronic signature market is growing and how your organization can prepare for the take off. In this whitepaper, learn about: 1. E-signature benefits and impacts to your organization 2. Recommendations and strategic plan assumptions with e-signatures 3. Why Gartner inquiries on the topic of electronic signatures has doubled in the last two years Learn why “enterprises' and consumers' recognition of the benefits gained from adopting e-signature software and services has led to 48% growth in this market in 2011.”
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Forrester Research Reports Customers are Driving E-Signature Adoption

Read Forrester's Research about how the connection between e-signature technology and improved customer experience is driving e-signature adoption.

In this whitepaper, learn about:
1. Why more customers want e-signatures
2. The changes in technology that increase the speed of processing transactions
3. How to save money by going paperless

You will gain insight on why tech- and web-savvy customers are influencing businesses to adopt e-signatures for a better customer experience.
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Your Cast of Characters: Team Building in the Support Centre

A support team should be more than the sum of its parts. But how do you build a cohesive team out of contrasting (and sometimes conflicting) personalities? View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create a cohesive support team. Download the white paper to learn: Four key personality types and their traits, Why good people don't automatically make good teams, Three strategies for harnessing the diversity of your team, and more.
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Strength-Based Coaching in the Support Centre

If you want to improve behaviour and get better results from your people, try this effective leadership technique with your support team. "When you start using a strength-based approach, you harness the energy of your own people to create a brand-new culture of excellence." This SupportIndustry.com article shows you how to focus on the strengths and interests of your team members to positively change behaviour and create an all-star team of support professionals.
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A Strategic Process for Hiring an All-Star Support Team

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.
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