Gartner: The Electronic Signature Market Is Poised to Take Off

Growth in the e-signature market is becoming viral, and there are significant benefits to adoption for organizations that plan ahead. Gartner analyst, Gregg Kreizman writes about how the electronic signature market is growing and how your organization can prepare for the take off. In this whitepaper, learn about: 1. E-signature benefits and impacts to your organization 2. Recommendations and strategic plan assumptions with e-signatures 3. Why Gartner inquiries on the topic of electronic signatures has doubled in the last two years Learn why “enterprises' and consumers' recognition of the benefits gained from adopting e-signature software and services has led to 48% growth in this market in 2011.”
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Forrester Research Reports Customers are Driving E-Signature Adoption

Read Forrester's Research about how the connection between e-signature technology and improved customer experience is driving e-signature adoption.

In this whitepaper, learn about:
1. Why more customers want e-signatures
2. The changes in technology that increase the speed of processing transactions
3. How to save money by going paperless

You will gain insight on why tech- and web-savvy customers are influencing businesses to adopt e-signatures for a better customer experience.
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Your Cast of Characters: Team Building in the Support Centre

A support team should be more than the sum of its parts. But how do you build a cohesive team out of contrasting (and sometimes conflicting) personalities? View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create a cohesive support team. Download the white paper to learn: Four key personality types and their traits, Why good people don't automatically make good teams, Three strategies for harnessing the diversity of your team, and more.
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Strength-Based Coaching in the Support Centre

If you want to improve behaviour and get better results from your people, try this effective leadership technique with your support team. "When you start using a strength-based approach, you harness the energy of your own people to create a brand-new culture of excellence." This SupportIndustry.com article shows you how to focus on the strengths and interests of your team members to positively change behaviour and create an all-star team of support professionals.
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A Strategic Process for Hiring an All-Star Support Team

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.
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