If you want to improve behaviour and get better results from your people, try this effective leadership technique with your support team. "When you start using a strength-based approach, you harness the energy of your own people to create a brand-new culture of excellence." This SupportIndustry.com article shows you how to focus on the strengths and interests of your team members to positively change behaviour and create an all-star team of support professionals.

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.