Whitepaper – Building a single customer view using APIs

Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.

Read this whitepaper to learn:

  • A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
  • How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
  • The stories of customers like SES who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.

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eBook – How to accelerate IT innovation

Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?

Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.

Read this eBook to learn:

  • Why we have been doing IT wrong and how putting culture first and technology second, valuing reuse and leveraging KPIs can push CIOs to the right direction.
  • How IT teams can address their delivery gap and increase project delivery speed by adopting a new IT operating model: API-led connectivity.
  • How APIs can close the IT delivery gap and become the de facto way of packaging up and exposing applications, devices and data.

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eBook – 7 Ways APIs, Microservices, and DevOps

Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs and microservices to DevOps, all promising great gain.

It’s worth asking: which are worth the cost and time to implement? And what are the advantages of APIs, microservices and DevOps?

Read this e-book to learn about the advantages of APIs, microservices and DevOps, all of which can help organizations increase their capacity for change. Topics covered include:

  • The API economy and how it is igniting a cultural shift in businesses.
  • How APIs and microservices are not only becoming the norm in enterprises, but are also changing the role of IT.
  • Why DevOps and APIs deliver greater advantages and business value together, than they deliver individually.

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Addressing Challenges in Hybrid Cloud Security

How can you secure your apps and services without compromising your schedule? (Hint: It’s all in the automation.) Enterprises are using hybrid cloud technologies to enrich the user experience and power their digital transformation. But running applications in public clouds while managing the application data in private clouds makes for a unique set of security requirements. We discuss the challenges that DevOps teams face in hybrid environments and how those challenges can be overcome.

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The Need for Speed: Automating Manual Processes

Today, business has become increasingly global, sophisticated, and complex ­­­ accelerating the pace of operations and response times. The need for speed is a must. To be quick and agile, organizations are increasingly seeking to automate their operations. Yet, how this be accomplished at scale and within a timely manner?

Read The Need for Speed: Automating Manual Processes and learn how low ­code platforms like TrackVia enable you to create custom workflow applications that are mobile ­ready and IT­ approved within weeks. Download the paper now.

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Don’t Let Legacy Systems Limit Digitization, Extend Them Instead

When it comes to overcoming the challenges posed by legacy systems and addressing the the need for next generation capabilities like digital and mobile workflows, most organizations stop short. Adapting existing technological infrastructure to meet business needs can take months, sometimes years, and hundreds of thousands (even millions) of dollars.

So now what?

Download Don’t Let Legacy Systems Limit Digitization, Extend Them Instead and learn how you can still easily leverage your legacy systems and get the next generation capabilities you need to take your business to the next level.

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Giving Up on Digitization Initiatives

A Survey of Operations Executives

6 reasons why operations executives give up on digitization.

Digitization means finding solutions that solve for both manual processes and legacy systems, but digitizing with or without IT’s involvement is risky, costly, and time ­consuming. It’s no surprise operation executives are giving up. In fact, 58% are reverting back to manual processes.

TrackVia surveyed over 200 enterprise operation executives in March of 2019 to discover why operations teams are unable to evolve.

Download Giving Up on Digitization Initiatives: A Survey of Operations Executives to learn more about their experience and why there’s light at the end of the tunnel.

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Digitizing Banking Back Offices with Low Code Platforms

Modernizing the Back­ Office: Digitizing Financial Services with Low Code Platforms.

Banks today operate between two distinct worlds of back­ office and front­ office operations. Yet, most banks focus on optimizing the front­end customer experience. Oftentimes, this creates even more back­office manual processes.

On average, retail banks today have between 300 and 800 back­ office processes to manage and monitor. These processes leave the back ­office staff to deal with redundant tasks, excessive manual processing, and slow response times. This is why digitizing back­ office processes have the most potential on making monumental impact to the business.

Download Digitizing Banking Back Offices with Low Code Platforms and learn how easily you can digitize back ­office processes in weeks with low ­code platforms like TrackVia. TrackVia helps banks improve operations, customer experience, as well as data quality and accessibility.

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Deliver a Winning Lending Experience

With more twists and turns and “go back to start” than a game of Chutes and LaddersⓇ, it’s no surprise customers are looking for alternatives to the traditional mortgage process. Changing customer expectations combined with lower margin and price compression have driven digital transformation strategies across the industry. The next stop? The back office.

“The second digital revolution will focus on the back office to lower the cost for processing and underwriting.”

With a measured approach to automating middle and back office processes, lenders can: improve the customer experience, increase asset quality while mitigating risk, simplify regulatory compliance, increase efficiency, and contain costs.

Download Deliver a Winning Lending Experience now to learn how industry leaders like Stearns Lending are digitizing their back office operations to grow their bottom line.

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Banking on Automation for a Better Back Office

Financial institutions are counting on banking operations to help transform them into the bank of the future. But, most bank back offices still have between 300 and 800 back ­office processes to manage and monitor ­­ hampering their progress and making data breakdowns are inevitable. As a result, banks can’t bring new offerings to market quickly, and still deliver disjointed experiences that leave consumers unfulfilled.

It’s time for a better way to approach back office automation.

Download Banking on Automation for a Better Back Office and learn how digitizing your back office processes with a workflow platform allows you to:

  • Automate data collection to reduce errors and standardize your data
  • Digitize work flows to speed up end ­to­ end processing
  • Reduce operating expenses and improve the cost ­basis of consumer offerings

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Finding flexibility with microservices, containers, and runtimes

An introduction to the Forrester analyst report: How to Capture the Benefits of Microservice Design

There has always been a relationship between an application and the platform and services which run it. For a long time, that relationship was very tight and encompassed a lot of areas related to the application design, from the language the application could be written in to administrative behaviors like monitoring and logging, even things like transaction management, frontend UI development, or integration methods.

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The path to cloud-native applications

The cloud-native approach describes a way of modernizing existing applications and building new applications based on cloud principles, using services and adopting processes optimized for the agility and automation of cloud computing. This e-book describes detailed steps as a part of a successful journey from where you are today to adopting a cloud-native application approach.

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Digital innovation through agile integration

Everything changes. We are in a period of significant shifts in companies — even entire industries — demonstrated in rankings, like the Fortune Global 500. For the last century, these periods of volatility have been driven by a combination of technological change and capital expansion. There is obvious competition between direct, traditional market segments, but digital disruption also opens up the ability to compete and gain revenue in new areas. For example, a movie streaming service like Netflix also launches a community around the software it created to run its services, or an online retailer like Amazon also innovates with public cloud management. Innovation requires more than a slick customer user interface (UI). There has to be a foundation of technology, processes, and culture that allow an organization to be flexible, to build on its existing knowledge, and to incorporate new ideas.

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Executive guide to selecting a cloud-native development platform

When any organization starts planning for cloud-native applications, it is important to consider the entire time span: from selecting a development platform until an application is truly production-grade and ready for delivery in the cloud. It can be a long journey, with many decisions along the way that can help or hinder progress.

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Finding flexibility with microservices, containers, and runtimes

An introduction to the Forrester analyst report: How to Capture the Benefits of Microservice Design

There has always been a relationship between an application and the platform and services which run it. For a long time, that relationship was very tight and encompassed a lot of areas related to the application design, from the language the application could be written in to administrative behaviors like monitoring and logging, even things like transaction management, frontend UI development, or integration methods.

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