“Omnichannel is the key to effortless and personal cloud customer service, yet Gartner and IQPC estimate that only 5% of companies offer true omnichannel".
So how do you get started? Here is a quick overview of what true omnichannel looks like, plus five keys for putting effortless and personal omnichannel customer service in play at your company, whether it’s big or small.
To defend your organization’s critical data against new malware threats like ransomware, you need innovative new technologies like machine learning (ML). Learn how ML-enhanced data protection works and how it can help.
Criminal hackers are churning out new malware threats faster that signature-based anti-virus software can keep up. The only way to defeat data-destroying attacks like ransomware is with counter-measures that can spot and terminate new threats on the fly.
Get a copy of this complimentary white paper for a quick tutorial on:
Lethal new threats to your data require adaptive defenses with the responsiveness of machine learning. Learn how to builds yours with the help of this free white paper today.
Virtualization tools like Hyper-V, Nutanix, VMware and other hypervisors allow systems to overcome physical barriers between resources while optimizing server and storage utilization as well as offering increasing flexibility. But protecting the environment and the ever-growing amount of structured and unstructured data being created is still too often ineffectively addressed with complex, on-premises secondary storage models that come with heavy administrative overhead and infrastructure costs. The cloud is not shackled by these limitations.
The cloud is meeting the increasing needs related to business continuity and information governance as new trends change how infrastructure resiliency and long-term retention shape the data protection landscape. Download this asset to learn 8 essential real-world practices to put in place for hypervisor backup, archival and disaster recovery (DR).
Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.
When you inevitably get hit by the ransomware epidemic, your options will be: pay the ransom (a bad idea), recover from backup (better, but still potentially costly), or stop ransomware before it ever locks up your data (the best).
Option 3 is not hard when you know how. Get the complimentary checklist, “10 Simple Tips to Protect Your Business from Ransomware”, and learn how to:
Learn how to protect your vital business data and help put ransomware criminals out of business for good.
Protecting your organization’s data has never been easy, and today’s dizzying pace of change in IT makes it even harder. Learn how you can quickly adapt your backup strategy to address challenges like surging data volumes and new malware threats.
Today’s IT managers have it rough. They are expected to support more users, more devices, and more data with the same limited resources, and that is even before they figure out how to deal with lethal new malware threats like ransomware. What is a besieged IT team supposed to do?
One place to start by downloading a complimentary tip sheet to help:
In a world that’s constantly changing, it can be hard to navigate a clear path to robust data protection. Take advantage of this free tip sheet for some practical pointers today.
Manage storage from anywhere and see the future of cloud-based storage management & analytics in this demo-filled session.
Download this webcast from Dell EMC and Intel® to learn more.
Intel Inside®. New Possibilities Outside.
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If you use Oracle technologies, you may be relying on Oracle Enterprise Manager (OEM) to manage your clouds, applications and databases. But if you’re responsible for multiple environments with hundreds of databases as well as Oracle Real Application Clusters (RACs) and Oracle Exadata, then OEM alone will not enable you to do your job effectively.
Toad for Oracle DBA Edition can help, complementing OEM by delivering critical functionality in three key areas: performance management, database maintenance and change management. By contrasting how DBAs can use Toad for Oracle DBA Edition and OEM for common tasks in each of these three areas, this technical brief illustrates how using Toad alone, or both solutions together, can simplify Oracle database management and improve DBA productivity.
Join us on June 14th, 2018 at 11:00 AM Pacific Time (US and Canada)!
Buying storage once and upgrading it as needed, all without disruption or rebuying TBs you already own, may sound like a dream. But Pure Storage's Evergreen™ Storage has been delivering this reality to customers for years. In this live webinar, you’ll learn how a cloud-like approach to on-premises storage enables organizations to subscribe to a storage experience that keeps getting better with age. Pure Storage Product Marketing Manager, Kevin Rickson, will guide you through the basics of Pure's Evergreen Subscriptions, what's new, and how Evergreen can save any organization 30% and more over traditional storage.
Click to register for our live webinar on June 14th and obtain a bonus IDC white paper on why Evergreen Storage is changing the rules for how customers buy and modernize their storage.
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important..
Download this eBook and learn:
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.
See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.
Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Online applications and services, from ecommerce to government services, increasingly address a global audience. These services require a globally-distributed architecture that is optimized to deliver a high-quality user experience. Traffic optimization solutions based on managed DNS services are a critical component of such distributed architecture. They offer an efficient method for optimizing globally-distributed architectures for both end-user performance and cost.
When these optimization services are able to make traffic management decisions based on real-time performance analytics, they become immensely more valuable and effective. They allow application owners to build traffic optimization policies that are based on real-time network conditions, rather than purely static conditions like geography. Combining real-time performance data with cost metrics enables application services to be optimized for performance and cost.
This white paper examines why operators of online services should leverage managed traffic optimization services that use a combination of real-time data feeds, including real user measurements (RUM), active and passive monitoring, and location-based information. It briefly reviews NS1’s Pulsar RUM analytics and Managed DNS traffic management platform.