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CA Cloud Service Management: Register for a 30 Day Trial

CA Cloud Service Management is purpose-built for speed—rapidly accelerating time to value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests and get automatic upgrades. Simplified pricing gives you predictable costs—no nickel and diming or complex pricing charges. The CA advantage means rapid time to value, ease of use and low cost of ownership.

Discover CA Cloud Service Management Today: Register Today

CA Cloud Service Management is purpose-built for speed – rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades. Simplified pricing gives you predictable costs – no nickel and diming or complex pricing charges. The CA advantage means rapid time-to value, ease of use, and low cost of ownership.

Why Your Current Service Desk Is Failing Your Business and What to Do About It.

Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value and time savings. This proves true even in organizations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

The Fourth-Generation Service Desk, and Why It’s a Mandate Today

Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.

Leveraging Your Service Desk to Scale Your MSP Business

For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.

Configuration, not Coding: How CA Cloud Service Management Speeds Deployment and Time to Value A Cloud

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.

Moving Service Management to SaaS

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model. This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service management solution with a breakthrough in time.

CA Cloud Service Management Data Sheet

IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA Cloud Service Management, you can implement in days, configure without programmers, and automate end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.

Veeam Data Center: The Challenge of The Always-On Business

The Veeam Data Center Availability Report 2014 investigates the increasing demands organizations face to provide an ‘Always-On Business’, what actions they are taking to meet those demands, and how successful their actions are. Following on from previous Veeam Data Protection Reports, this report investigates whether existing solutions can provide the always-on availability that businesses demand in the 21st Century.

Virtual Backup Strategies: Using Storage Snapshots for Backups

Effective data protection is a mandatory element in the modern IT environment. Historically, backup strategies were confined to the last few chapters in an administrator’s manual and treated like an afterthought. Now they sit firmly at the forefront of every CIO’s mind. The ability to continue business operations after a system failure and the need to fulfil stringent compliance requirements have made backup a necessity—not only for business continuity, but also for business survival. The question organizations need to ask about data protection is not whether to backup their data, but how to backup their data.

Managing Spreadsheets: Reducing Risk and Gaining Confidence

Nine out of 10 spreadsheets have errors. Critical business decisions are made every day based on data in Excel. With the whitepaper “Managing Spreadsheets: Reducing Risk and Gaining Confidence” Incisive outlines 6 ways to manage spreadsheet risk to save time and gain confidence in your data.

Click here to download the whitepaper.

Best Practices in Cross-Platform MAM

As the idea of comprehensive Enterprise Mobility Management (EMM) has taken shape, organizations are increasingly enabling the kind of true mobility their employees have been clamoring for – and apps are a driving force.

For businesses, the ability to make this sort of mobility a reality for users has a lot to do with new developments in technology: advances not just in Mobile Device Management (MDM), but in Mobile App Management (MAM), Mobile Content Management (MCM) and security. MDM systems manage the basic configuration of device settings, access parameters, and policies/controls. MAM and MCM are software and services that can control how apps and content are accessed and used inside and outside of the office.

Mobile Policies: How to Write Guidelines Employees Will Follow

A mobile computing policy document (sometimes called an Acceptable Use Policy) tells employees what’s expected of them when it comes to using smartphones, tablets and other mobile devices for work. It marks out the responsibilities of the company as well.

These policies serve multiple purposes – but the most important are:

• Protecting corporate data and assets.

• Allowing productivity, accessibility and collaboration to happen safely, whenever and wherever it benefits the company.

Seperating Work and Personal: How BlackBerry Balance Works at the Platform Level

As more and more business processes go mobile, IT faces an ever-increasing number of security challenges. Users now have access to a multitude of personal communication channels, such as social networking sites, untrusted personal applications, webmail, web browsing, and instant messaging. Without the proper structures in place, data-transfer mechanisms such as P2P file sharing, USB connectivity, media card swapping, Bluetooth™ and NFC data transfer can all pose a threat to the enterprise.

In the past, better mobile security meant sacrificing the user experience, and vice versa.This paradigm ends with BlackBerry® Balance.™

What can BES12 do for your organization?

BES12 is the command and control center for the secured enterprise and the core of the BlackBerry® cross-platform Enterprise Mobility Management (EMM) solution.

• BES12 helps you manage enterprise mobility, across iOS, Android™, Windows® Phone and BlackBerry devices. Built on BlackBerry’s trusted, global network, BES12 makes managing enterprise mobility efficient and secure.

•BES12 introduces a new, modern architecture that consolidates all EMM control in a single, easy-to-use console. The new attribute-driven, endpoint-permissions model gives you strict control of devices, apps and data, by person or by group, more efficiently than ever.

• Monitoring and dashboards are streamlined and easy-to-use, increasing your day-to-day productivity.