Energy and utilities providers face more uncertainty than ever before as they grapple with price volatility, geopolitical and regulatory instability, newly viable technologies, and increasing calls to decarbonize. As a result, utilities’ IT teams are under pressure to deliver effective digital transformation through differentiated customer experiences, improved employee productivity and capital efficiencies, and product portfolio expansion to open new revenue streams.

Download this energy and utilities whitepaper to access:

• Case studies of Siemens and BP’s API-led innovations to improve customer and stakeholder experiences.
• Best practices to unlock critical data while also supporting the adoption of new technologies including mobile, cloud, blockchain, and IoT.
• Top digital technologies for energy and utilities companies to increase efficiency and reduce time to market.

Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. Across industries from healthcare to banking to retail, companies are using omnichannel strategies to achieve faster time to market, higher customer satisfaction, and increased revenue.

Watch this webinar, including a demo, to learn how to:

• Deliver unified customer experiences 5x faster.
• Drive consistent customer interactions across channels.
• Easily adopt new channels on a single, unified platform.

Presented by:

• John Withers, Product Marketing Manager, MuleSoft
• Jimil Patel, Product Marketing Manager, MuleSoft
• Manan Sangvi, Solution Consultant, MuleSoft

The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems.

Read this eBook to discover:

• Why existing approaches are not sufficient for the pace of digital transformation that retail demands
• How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers
• How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks

In this webinar, we will share how COVID-19 is drastically accelerating the trend to digital in Financial Services. Today’s global challenge is changing customer behaviors, increasing demand for digital businesses, and straining IT teams. As companies strive to adapt by enhancing their digital capabilities and transforming IT operations to increase speed and agility, integration is more critical than ever before.

Join this webinar to learn:

• Why integration is key to enable digital capabilities and drive competitive advantage in the long-term
• What leading companies have already done to ensure business continuity and operational resilience and how you can catch up
• How to tap into your ecosystems to build unique experiences that are responsive to customer needs revealed by the COVID-19 pandemic
• How to leverage the capabilities of other enterprises for compelling applications of your own

Presented by:
Adrian Melillo, Regional Executive, Office of the CTO, JAPAC MuleSoft

In order to gain and retain new customers, insurance companies are investing in modernizing policyholder experiences. Leading firms have done so by implementing leading insurance platforms like Guidewire, and extending the power of these platforms through MuleSoft's Anypoint Platform and Salesforce's Financial Services Cloud.

Attend this webinar to learn best practices for using MuleSoft's Anypoint Platform to rapidly connect Guidewire to any application, data, or device, including Salesforce's Financial Services Cloud.

Key Takeaways:

• Best practices for using APIs to surface policy and claims data from Guidewire.
• How MuleSoft can help accelerate the implementation of Financial Services Cloud for insurance companies.

Presented by:

• Josh Mikulewicz, Solution Engineer, MuleSoft
• Steve Murphy, Senior Solution Engineer, MuleSoft
• Matt Serna, Head of Industry Marketing, MuleSoft

Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations.

Key Takeaways:

• How industry leaders have digitally transformed insurance offerings with a platform business model.
• How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations.
• Best practices to increase customer retention and profitability with a single view of the customer.

Presented by:

• Ben Turner, CTO, Legal and General
• Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft
• Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft

Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile.

Read this whitepaper to learn:

• An overview of the challenges insurers are facing in the industry.
• How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise.
• Strategies for using APIs to create a single view of the customer and build connected customer experiences.

More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented Customer Experience (CX). APIs offer a bridge between systems while paving a digital path to a connected financial ecosystem.

The institutions that are able to drive this digital transformation successfully, do not think of these capabilities as additional channels and services. Rather, these institutions understand that they must move from a vision of banking as a physical network of branches and ATMs, to a digital platform, comprising core capabilities such as account servicing and the provision of financial products that can be accessed wherever, and whenever, customers wish.

Join this webinar and learn how these institutions are building a digital banking platform with APIs.

Presented by:

• Angie Campos, Industry Marketing for FS&I, MuleSoft
• Michel Vaja, Head of UK Payments Practice, Capgemini

Financial services has seen more disruptive technologies introduced over the past three years than any other industry. But in today’s climate, customers now rely on digital banking experiences to make critical financial decisions. Now more than ever, banks must provide these critical and useful services for customers, and they are turning to Open Banking to do so.

Read this whitepaper to learn:

• Three strategic mindsets that drive digital transformation in banking.
• A four-step guide to building an Open Banking digital platform strategy with APIs.
• How one global top tier bank developed a digital platform to transcend disjointed customer experiences.