Whitepaper – Modernize retail customer engagement with APIs

eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge.

Read this whitepaper to learn:

  • A 4-step strategy for retailers to build a retail digital platform strategy with APIs.
  • The role APIs can play in optimizing consumer journey personalization and creating new revenue channels.
  • How a leading fast food company created a unified consumer experience by adopting a platform-based business model.

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Testing Essentials for the Age of Agile

According to Atlassian, 80% of all software organizations now practice a form of agile. However, three quarters of enterprises and over half of technology firms do not concurrently test code during sprints, causing bottlenecks in the release process.

Many companies have begun to invest in automation to fill the gaps, but it still only accounts for 15% of software testing. Watch the webinar to discover the essential steps in mastering an automation strategy and how to keep up with the demands of agile development, saving you valuable time and resources.

WHAT YOU'LL LEARN

  • How to build a cost-effective QA strategy for agile development.
  • The essential steps to get started with test automation and how to accelerate the process.
  • When to use automation vs. manual testing and how to find the right balance.
  • Agile best practices and pitfalls to avoid.

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Testing Essentials for the Age of Agile

According to Atlassian, 80% of all software organizations now practice a form of agile. However, three quarters of enterprises and over half of technology firms do not concurrently test code during sprints, causing bottlenecks in the release process.

Many companies have begun to invest in automation to fill the gaps, but it still only accounts for 15% of software testing. Watch the webinar to discover the essential steps in mastering an automation strategy and how to keep up with the demands of agile development, saving you valuable time and resources.

WHAT YOU'LL LEARN

  • How to build a cost-effective QA strategy for agile development.
  • The essential steps to get started with test automation and how to accelerate the process.
  • When to use automation vs. manual testing and how to find the right balance.
  • Agile best practices and pitfalls to avoid.

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Essential Guide To Agile Testing

The speed and adaptability of agile development is no longer a competitive advantage - it is a requirement. According to Atlassian, 80% of all software organizations now practice agile.

In spite of this need for agile, running an effective process remains rare. The rapid nature of agile often forces developers to choose between functionality and quality. But, you don’t need to. All you need to do is adjust your approach to testing.

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Is The QA Lab Dead?

The traditional QA lab cannot keep up with the demands of modern software development, unable to keep pace with developer speeds, cover the necessary level of devices and real-life use cases, and account for the entirety of an omnichannel experience.

Many organizations are opening their pockets to resolve these inefficiencies, but money alone won’t solve a traditional lab’s shortcomings. To succeed, organizations must adopt a new philosophy around QA.

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3 Ways Your Users’ Feedback can Boost Your Bottom Line

With so many competing apps and websites offering comparable products and services, the battleground on which brands compete has shifted away from what they are providing, to how they are providing it.

Leveraging user feedback early and often across the entire software development lifecycle guarantees the user experience you are providing reflects the same high level of quality you’ve established with your products and services. When you can differentiate your brand through your user experience - and improve your teams’ efficiency - your bottom line will reap the benefits.

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3 Ways Your Users’ Feedback can Boost Your Bottom Line

With so many competing apps and websites offering comparable products and services, the battleground on which brands compete has shifted away from what they are providing, to how they are providing it. Leveraging user feedback early and often across the entire software development lifecycle guarantees the user experience you are providing reflects the same high level of quality you’ve established with your products and services. When you can differentiate your brand through your user experience, and improve your teams’ efficiency, your bottom line will reap the benefits.

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Is The QA Lab Dead?

The traditional QA lab cannot keep up with the demands of modern software development, unable to keep pace with developer speeds, cover the necessary level of devices and real-life use cases, and account for the entirety of an omnichannel experience.

Many organizations are opening their pockets to resolve these inefficiencies, but money alone won’t solve a traditional lab’s shortcomings. To succeed, organizations must adopt a new philosophy around QA.

View Now

Essential Guide To Agile Testing

The speed and adaptability of agile development is no longer a competitive advantage - it is a requirement. According to Atlassian, 80% of all software organizations now practice agile.

In spite of this need for agile, running an effective process remains rare. The rapid nature of agile often forces developers to choose between functionality and quality. But, you don’t need to. All you need to do is adjust your approach to testing.

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Using Digital Experience Monitoring for Cloud Performance Management

There’s a lot of talk about migrating applications to the cloud and managing the cloud’s performance, but what exactly does this mean? While we seem to be entering an era of “everything-as-a-service,” cloud services are typically divided into three broad categories: software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS).

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SaaS Monitoring

SaaS was one of the first cloud solutions to hit the market. It provides the ability to consume information through a browser or API. IT teams don’t have to manage applications, hardware, security, or storage; the vendor manages everything. Users subscribe to a SaaS service on a recurring basis and can easily scale. There are SaaS solutions for every function and department within an organization. Thousands of SaaS applications are on the market today covering everything from managing social media posts to video conferencing to obtaining signatures on contracts.

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API Monitoring: A Primer

As distributed systems evolved, so did the need for protocols that would act as a common platform for communication among independent systems. The introduction of HTTP as the data communication protocol underpinning the web paved the way for processes that enabled disparate applications to talk to each other. Application Programming Interfaces or APIs provided the building blocks for such processes.

So, what are API's?

As distributed systems evolved, so did the need for protocols that would act as a common platform for communication among independent systems. The introduction of HTTP as the data communication protocol underpinning the web paved the way for processes that enabled disparate applications to talk to each other. Application Programming Interfaces or APIs provided the building blocks for such processes.

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Webinar (ft. Forrester): Drive Business Performance by Improving Your Claims Communications

Just because you’re a regional insurer doesn’t mean that your customers have lower expectations of you when it comes to the claim experience. They expect the same kind of support and transparency from you that from your larger, well-resourced competitors deliver.

To achieve a great experience, claims professionals need to understand their customers better, how they navigate the claims journey, and the communications that will cost-effectively drive great claims experiences.

In this webinar, Forrester Research and Quadient will discuss:

  • Why insurers need to introduce the light of day into claims processes
  • The state of claim communication
  • How cloud communications can extend the customer relationship by making the claim process more transparent

Join our guest Ellen Carney, principal analyst serving ebusiness & channel strategy professionals at Forrester and Andi Dominguez, Product Marketing at Quadient, for a live webinar discussing the business impact of a great claims experience.

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Reimagining Digital Experience: Using the Cloud to Enhance Customer Communications

Customer communication management (CCM) solutions provide a powerful example of how use of advanced technology that incorporates cloud delivers capabilities that are needed today and also provides businesses that are looking to manage omnichannel requirements spanning electronic systems and high print volumes with the capacity to achieve – in the language of digital transformation – “enterprise-wide automation spanning multiple functions and modernizing of current processes & supporting infrastructure to achieve previously unattainable or unimaginable outcomes.

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Novarica Market Navigator: Document ECM/CCM Systems

This report is designed to provide an overview of the current solution provider marketplace for document management/enterprise content management (ECM) systems and document creation/customer communication management (CCM) solutions. It is also designed to assist both property/casualty and life/health/annuity insurers in drawing up their shortlists of potential providers based on vendor market position and offering details.

These reports do not render judgment, since the fit between a potential provider and an insurer will be determined by the specific situation and needs of that insurer. Novarica provides these types of advisory consultations to more than 100 insurer clients through its retained advisory services.

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