Whitepaper – Building a single customer view using APIs

Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.

Read this whitepaper to learn:

  • A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
  • How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
  • The stories of customers like SES who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.

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eBook – 7 Ways APIs, Microservices, and DevOps

Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs and microservices to DevOps, all promising great gain.

It’s worth asking: which are worth the cost and time to implement? And what are the advantages of APIs, microservices and DevOps?

Read this e-book to learn about the advantages of APIs, microservices and DevOps, all of which can help organizations increase their capacity for change. Topics covered include:

  • The API economy and how it is igniting a cultural shift in businesses.
  • How APIs and microservices are not only becoming the norm in enterprises, but are also changing the role of IT.
  • Why DevOps and APIs deliver greater advantages and business value together, than they deliver individually.

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Ransomware is Increasing the Risks & Impact to Organizations

"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.

Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."

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5 Cyberthreats IT Healthcare Pros Must Tackle

Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.

Learn the biggest threats to your organization and how to improve protection against:

  • Ransomware such as WannaCry
  • Malicious URLs that entice users to click
  • Bad Attachments that can infect your network
  • Business email compromise that siphons information or cash from your organization
  • Internal employees and the potential for malicious intent or careless mistakes

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5 Cyberthreats IT Healthcare Pros Must Tackle

Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.

Learn the biggest threats to your organization and how to improve protection against:

  • Ransomware such as WannaCry
  • Malicious URLs that entice users to click
  • Bad Attachments that can infect your network
  • Business email compromise that siphons information or cash from your organization
  • Internal employees and the potential for malicious intent or careless mistakes

Get Whitepaper

Ransomware is Increasing the Risks & Impact to Organizations

"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.

Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."

Get Whitepaper

Innovate with a Modern Content Services Platform

In today’s dynamic environment, companies need software solutions that let IT move quickly and in whatever direction the business wants.

Unfortunately, when it comes to enterprise content management (ECM), most companies have a patchwork of disparate systems built up over years of departmental and tactical deployments.

This messy mix of legacy systems exacts a high price. It’s costly to maintain and a real drag on operational efficiency, user productivity and IT resources.

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Architect for the Cloud

When it comes to managing content in the cloud, it’s not a question of if, but when, how, and for what use cases. This guide covers some practical considerations for pursuing a successful cloud-based content management strategy, with a focus on Amazon Web Services (AWS).

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Integrate Content & Process

Merging your process and content can transform your organization—putting you that much closer to achieving digital transformation. From making your content generally more useful for customers and employees to having your business run more efficiently, this eBook will uncover practical tips and insights on how to successfully digitize and automate your business.

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Build-in Information Governance

With increasing regulations across the globe aimed at protecting personal data and ensuring information is appropriately secured and managed, it is vital to have control of your content and processes. Without suitable security, policy controls and lifecycle processes, your content can be a big liability. Compliance issues,large fines, undermined trust and brand reputation are all at stake.

This eBook looks at best practices for invisibly embedding Information Governance into your ECM system and content-driven processes, so it just happens.

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Boosting Workplace Productivity with AI

To close deals and get more done, you might feel compelled to make a drastic change, like hiring an entirely new team or overhauling every single operations system.

But this all-or-nothing approach isn’t necessarily the answer. Instead, try implementing one change that has far-reaching effects.

Enter: AI.

These two little letters can seem intimidating, but integrating this technology into your workplace has the power to transform every aspect of your business—no exaggeration.

In short, AI helps you work smarter, not harder, so you can focus on what matters most: building a better business.

Dialpad is the cloud based, AI-powered phone system that supports voice, video, and messages all from your existing devices.

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7 Reasons to Ditch the Duct Tape and Embrace the Cloud

When your business is rapidly growing, it’s easy to fall into the habit of adopting quick-fix solutions to problems as they crop up. One area that tends to take a big hit is business communications.

Individual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.

Dialpad is the cloud based, AI-powered phone system that supports voice, video, and messages all from your existing devices.

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The Top 5 Cures for CIO Insomnia

Since when did being a CIO mean sleep deprivation?

Being a CIO today means exhibiting a level of adaptation that would impress Darwin. It’s a position that’s increasingly dynamic, complex, and—dare we say it—more interesting than it’s ever been.

But the role isn’t without its list of sometimes daunting responsibilities that can keep just about anyone up at night. Here are five ways you can rise to the challenge and get the 8 hours you deserve.

Dialpad is the cloud based, AI-powered phone system that supports voice, video, and messages all from your existing devices.

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Webinar (ft. Forrester): Drive Business Performance by Improving Your Claims Communications

Just because you’re a regional insurer doesn’t mean that your customers have lower expectations of you when it comes to the claim experience. They expect the same kind of support and transparency from you that from your larger, well-resourced competitors deliver.

To achieve a great experience, claims professionals need to understand their customers better, how they navigate the claims journey, and the communications that will cost-effectively drive great claims experiences.

In this webinar, Forrester Research and Quadient will discuss:

  • Why insurers need to introduce the light of day into claims processes
  • The state of claim communication
  • How cloud communications can extend the customer relationship by making the claim process more transparent

Join our guest Ellen Carney, principal analyst serving ebusiness & channel strategy professionals at Forrester and Andi Dominguez, Product Marketing at Quadient, for a live webinar discussing the business impact of a great claims experience.

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Reimagining Digital Experience: Using the Cloud to Enhance Customer Communications

Customer communication management (CCM) solutions provide a powerful example of how use of advanced technology that incorporates cloud delivers capabilities that are needed today and also provides businesses that are looking to manage omnichannel requirements spanning electronic systems and high print volumes with the capacity to achieve – in the language of digital transformation – “enterprise-wide automation spanning multiple functions and modernizing of current processes & supporting infrastructure to achieve previously unattainable or unimaginable outcomes.

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