Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?
A guided support model meets employee expectations and increases IT effectiveness.
When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key—especially if the issues are actually easy to fix. This infographic highlights some of the biggest communication barriers to resolving tickets.
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.
In this Aberdeen report we look at how new technologies & evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out - last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers a market-leading portfolio of solutions to fit any of your remote support requirements.
In this Aberdeen report, we look at how new technologies and evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.
With lack of visibility into how cloud resources are utilized, it's easy to make costly mistakes. This paper covers five network-related cloud deployment mistakes that you might not be aware of that can negate the cloud benefits you’re hoping to achieve.
Topics discussed in this whitepaper include:
Businesses rely on their networks for nearly every aspect of their operations. If packets don’t move, users and customers are directly impacted and revenue doesn’t flow.
Read the results of Kentik's survey of networking industry professionals and review how organizations are addressing their network management challenges including:
With bad actors constantly looking for opportunities to disrupt or penetrate networks, real-time network visibility and threat alerting are imperative. That’s why regional cloud and data center provider, Immedion chose Kentik to help maintain high customer satisfaction and provide always-on, accessible, secure services.
In their search, Immedion found that on-premises solutions required data-collector platforms to be deployed at each of its seven sites, requiring significant resources to setup and manage. With Kentik’s SaaS solution, no additional resources were needed and all sites were covered. Plus, they were able to query their network data within seconds compared to the minutes or hours that other solutions required.
Read this case study and learn how Immedion achieved:
Building a cloud application is like building a house. Without following industry best practices, everything could come tumbling down. Fortunately, Amazon established cloud architecture best practices, the AWS Well-Architected Framework.
This paper outlines their principles, "Five Pillars", best practices for cloud and further extends the Framework to networking — a critical part of cloud architecture.
This white paper will:
With bad actors constantly looking for opportunities to disrupt or penetrate networks, real-time network visibility and threat alerting are imperative. That’s why regional cloud and data center provider, Immedion chose Kentik to help maintain high customer satisfaction and provide always-on, accessible, secure services.
In their search, Immedion found that on-premises solutions required data-collector platforms to be deployed at each of its seven sites, requiring significant resources to setup and manage. With Kentik’s SaaS solution, no additional resources were needed and all sites were covered. Plus, they were able to query their network data within seconds compared to the minutes or hours that other solutions required.
Read this case study and learn how Immedion achieved:
Businesses rely on their networks for nearly every aspect of their operations. If packets don’t move, users and customers are directly impacted and revenue doesn’t flow.
Read the results of Kentik's survey of networking industry professionals and review how organizations are addressing their network management challenges including:
With lack of visibility into how cloud resources are utilized, it's easy to make costly mistakes. This paper covers five network-related cloud deployment mistakes that you might not be aware of that can negate the cloud benefits you’re hoping to achieve.
Topics discussed in this whitepaper include:
Building a cloud application is like building a house. Without following industry best practices, everything could come tumbling down. Fortunately, Amazon established cloud architecture best practices, the AWS Well-Architected Framework.
This paper outlines their principles, "Five Pillars", best practices for cloud and further extends the Framework to networking — a critical part of cloud architecture.
This white paper will: