Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

In this Whitepaper the diverse sets of consumer and business attitudes toward customer support are analysed, with an emphasis on social media and Mobile Device technology. This Whitepaper presents compelling evidence regarding the impact Customer Experience can have on business performance outcomes. This Whitepaper concludes by examining the critical issues that have been raised by the data, analyses the findings and presents a number of ideas that will help organisations minimise the challenges and risks that may occur when implementing a Customer Experience Strategy.
Get Whitepaper

Achieving success with a flexible workplace

Flexible workplace forward thinkers are reporting productivity increases and cost decreases of 20% or more. Learn to achieve these benefits for your business by downloading the IBM executive report Achieving success with a flexible workplace: Forward thinkers' best practices to enhance productivity, spur innovation and reduce costs. The report contains findings from a recent IBM survey covering user mobility, user support, collaboration and security.
Get Whitepaper

Securing Your Software For The Mobile Application Market

In this business guide, we discuss how the latest code signing technology works to secure software code and content for applications that are directly downloaded to mobile devices from the Internet. These applications can come either from the software publisher's or application reseller's websites, or directly from the mobile service provider's network. We will also show why code signing platforms need to be flexible, scalable, user-friendly, and easily adaptable to different mobile operating platforms.
Get Whitepaper

Securing the Mobile Apps Market

The emergence of mobile applications has fundamentally changed the way that millions of people around the world work, play, and communicate. Though the market for mobile apps is still relatively young, it has grown exponentially over the past several years and will continue to expand rapidly. This explosive growth presents a tremendous opportunity for software developers looking to create - and monetize - the next hit app. But developers aren't the only ones looking to profit from the surge in apps - cybercriminals want to infect and exploit as many mobile devices as they can to steal confidential information. Fortunately, developers can protect their code - and their customers - with a straightforward and easy-to-manage technology: code signing certificates. This white paper will detail the rise of mobile applications and why code signing certificates are essential to protecting the entire mobile apps ecosystem.
Get Whitepaper

How Mobility Is Changing the Enterprise

Forward-thinking enterprises use mobile technology across their organizations to give employees, suppliers, and customers access to appropriate data when and where they need it. In this paper, Harvard Business Review examines how mobile 2.0 is about innovation and transformation. Download now to learn how you can reap the benefits of mobile 2.0.
Get Whitepaper

Mobile Commerce: The Path to Customer Engagement

Mobile technology provides an unprecedented way for enterprises to establish and strengthen customer relationships, as well as increase revenues. Download this mobile commerce playbook from SAP and InfoWorld to learn what you need to know in order to get started in creating your mobile commerce strategy.
Get Whitepaper

Making Smarter Mobile Access Decisions

Smartphones and tablets are everywhere today - embraced by soccer moms, college students and employees of large organizations. But for all their user-friendly features, mobile devices can represent a significant threat to corporate data. So what do IT departments need to know before deciding on the smartphone and tablet platform that is safe, easy to configure and flexible enough to meet the needs of employees and senior executives alike? That's one of the biggest challenges ahead for IT managers.
Get Whitepaper

Effective Security in a BYOD Environment: Arming Your Organization Against the Unknown

As much as IT might like to lock down your network, BYOD is becoming the norm. Employee devices have the potential to bring more than convenience - they also enhance agility and efficiency, as well as create more productive collaboration and customer support.

The downside to a BYOD environment is more risk, since it opens new avenues for access to enterprise resources. To get ahead of threats, your IT needs to come up with a pragmatic strategy to secure data and assets from malware and theft - without impeding the flexibility BYOD can deliver for your enterprise.

Get Whitepaper

The Promises and Pitfalls of BYOD

Tech-savvy companies know that allowing employees to use personal devices improves productivity and job satisfaction. In addition, enterprises can significantly reduce costs as well as benefit from geographically dispersed talent, allowing for flexible work hours by letting workers use their device of choice - be it a smartphone, tablet or laptop - anytime, anywhere. However, BYOD presents major security and compliance challenges to IT departments. Protecting your network from unauthorized access, malware and data theft becomes much more complex when personal devices are allowed onto the network. Is there a solution for balancing BYOD and security?
Get Whitepaper

From Wow to How 4: Mobilizing the Enterprise

The flexibility users demand. The control and security you need.

Due to overwhelming demand, we have created an online version of From Wow to How: Mobilizing the Enterprise. Join Citrix, HP and Virtualization Review for this 1-hour event to discover how to enable flexible workstyles - without compromising management, security, or control. This exciting technology demo and moderated discussion will show you how you can:

-Give users device and app choice without impacting compliance requirements
-Deliver internal and third-party mobile apps directly to users' devices
-Provide self-service, single-click access to mobile, web, SaaS or Windows apps
-Increase user productivity with secure email, web browsing and data sharing apps
-Selectively wipe corporate apps and data to maintain iron-clad security

View Now

IBM SmartCloud Desktop Infrastructure Reference Architecture: Citrix VDI-in-a-Box powered by IBM System x

What if you could implement a more dynamic end-user delivery model that allows you to utilize all the devices while maintaining control and rapidly deploying new applications and services to better serve your customers' IBM® SmartCloud® Desktop Infrastructure for Citrix® VDI-in-a-Box is simple all-in-one virtual desktop infrastructure software, built on IBM System x® servers and powered by the latest Intel® Xeon® processors, that can help you quickly implement desktop virtualization to drive productivity while lowering your IT costs.
Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
Get Whitepaper