Forrester Consulting recently examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying On-Demand Identity and Access Management service. For this study, Forrester conducted an interview with one existing Okta customer. The analysis showed that Okta benefited the organization's IT staff with productivity savings from automated provisioning and deprovisioning and with reduction of service desk requests due to password resets and forgotten URLs. Users saw increased productivity because of improved access to applications from any device in any location. The analysis found that the interviewed organization of 1,100 employees experienced the risk-adjusted ROI, costs, and benefits shown in detail in this paper.

The adoption rate of Software as a Service (SaaS) applications has been dramatic. The tendency of SaaS applications to be siloed has made managing user access and authorization an increasing challenge. The task of onboarding users is a time-intensive, manual process that involves administrators across multiple departments, which can introduce risk. Additionally, in most enterprises, Microsoft Active Directory (AD) is the authoritative user directory that governs access to basic IT services such as email and file sharing. Read this whitepaper to learn the three different options for integrating Active Directory with your SaaS applications.

With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and user management solutions that are optimized for the cloud are necessary to help address these challenges. This whitepaper presents the eight biggest identity and access management (IAM) challenges associated with adopting and deploying cloud and SaaS applications, and discusses best practices for addressing each of them.