Cognos Express: How Analytics Make Midsize Companies More Profitable

While many large enterprises have adopted analytics technologies such as business intelligence (BI), performance management (PM), and predictive analytics, misperceptions about costs and risk have caused small and midsize companies to embrace these technologies far more slowly. See how investing in analytics tools can improve operating results by enabling managers to make decisions that are more fact based and data driven.
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Paths to Success: How to Make Business Analytics Work for the Midmarket

Large enterprises have long had access to Business Intelligence (BI) in various forms – analytics software integrated with accounting, process automation, sales force management, and other systems, that provide reporting to stakeholders appropriate to each function. Until recently, BI solutions for the midmarket were stymied by economics: enterprise solutions were too cost-intensive and required too much lengthy and difficult integration with companion systems and data-sources. Worse, as use of these systems evolved, it often turned out that valuable IT resources were required to maintain BI systems and their integrations, and create a myriad of custom reports needed by all the key stakeholders.
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MFT Center of Excellence

This paper provides a strategic, customer-centric approach to managing your organization’s file transfer infrastructure via the realignment of file transfer technology and support organizations into an MFT COE.
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Leveraging The Cloud For Business Resilience

The cloud has recently come of age as a reliable, secure and cost-effective alternative for achieving a truly resilient business. But developing a cloud-based business continuity and resiliency plan can be challenging. Read this white paper to learn the steps organizations can take now to begin implementing a plan for cloud-based business resiliency.
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Top 10 ITIL Best Practices for Your Service Desk

ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.
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Enterprise Lifecycle Management in a Changing World: Best Practices for Resolving Emerging Challenges in Desktop and Server Management

Information technology (IT) advances and evolving enterprise requirements are changing the businesses utilization of computing resources. Lifecycle management processes needs to evolve as well to meet rising adoption of business-critical IT requirements. In order to face these emerging challenges, organizations must be armed with processes and automation solutions that will deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments.
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Desktop Virtualization: First Standardization – Then Virtualization

The advantages of desktop virtualization are obvious. The required standardized IT environment can be more easily maintained, more flexibly provided, and more effectively secured. Contrary to widespread opinion, the costs of a HVD infrastructure are not lower than those of a fat-client landscape. This white paper discusses how desktop virtualization impacts hardware costs, licensing costs, and operating costs, and demonstrates how consistent desktop management can be used to improve processes and save money - both in the case of fat clients and virtualized desktops.
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Armed and Extremely Dangerous: The Service Catalogue is More Than Just a Tool

Despite the well-used phrase "a fool with a tool is still a fool" there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed for failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue. This paper discusses how to implement a successful service catalogue with technology selection a crucial component but one of many critical success factors.
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A Single Pane of Glass for Client Computing: How FrontRange DSM helps IT take back control

Organizations are changing the way they deliver and manage client computing capabilities. The diversification of computing needs across multiple platforms and devices—and the corresponding growth of network complexity - has necessitated the use of IT management solutions in businesses of all sizes. This paper will show how, with help from FrontRange DSM, businesses can better manage their digital infrastructure as they enter the new era of client computing.
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10 Steps to Successfully Implement ITIL in Your Business

Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management. This white paper will address the details of ITIL, the associated benefits of this platform and the 10 steps to a successful ITIL implementation.
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Shine a Light Inside the Black Box

As anyone with experience in outsourcing will tell you, no offshore software development program with multiple concurrent projects and over 150 developers in several countries can possibly realize projected cost savings and stay on schedule. That is, unless it is running Scrum. Discover how Agile practices of Scrum, coupled with smart metrics and common sense, force unprecedented levels of accountability and transparency on outsourced projects, giving buyers a powerful toolkit for managing suppliers and dramatically improving ROI from offshoring.
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Advanced Persistent Threat: Is Your Organization Protected?

Advanced Persistent Threats (APTs) are among the most hotly debated topics in IT security. Are APTs a legitimate threat? How are IT managers and executives preparing for the risk of APTs? Or are they ignoring them? Learn what your IT professional peers think about APTs and how they are working to reduce the risks these new kinds of attacks pose.
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