Measuring Empathy With Speech Analytics

You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.

Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.

But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.

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The Role of Artificial Intelligence (AI) In the Future of Work

There's no denying it: The rapid advancement of AI technology is transforming the modern workplace. An AI-driven world and augmented workforce are the future of work.

Download now to learn:

  • Different AI capability types: Narrow Generative, and Super.
  • Ways AI is reshaping the facilities management industry.
  • Importance and need for AI literacy in the workplace.
  • How AI technologies assist humans rather than replace them.

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The Role of Artificial Intelligence (AI) In the Future of Work

There's no denying it: The rapid advancement of AI technology is transforming the modern workplace. An AI-driven world and augmented workforce are the future of work.

Download now to learn:

  • Different AI capability types: Narrow Generative, and Super.
  • Ways AI is reshaping the facilities management industry.
  • Importance and need for AI literacy in the workplace.
  • How AI technologies assist humans rather than replace them.

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The General Counsel Playbook

Starting a new job as a general counsel is always exciting, but you also need to ensure you’re set up for success day one.

This playbook will help you understand the eight key steps to take in order to hit the ground running.

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Securing Leadership Buy-In for Safety Management Software

69% of Safety Professionals reported their 2023 focus was engaging leaders more in workplace health and safety.

Gaining leadership buy-in to invest in safety management software can feel like an uphill battle. Budget constraints, lack of understanding of the software’s true value, and competing priorities often hinder progress.

Our eBook offers a streamlined approach to building a persuasive argument for the adoption of safety management software, focusing on:

  • Strategic Alignment: Demonstrating how the software supports the organization’s overall safety goals.
  • Cost-Benefit Analysis: Simplifying the process of highlighting potential savings and efficiency gains.
  • ROI Calculation: Providing a straightforward formula to showcase the financial benefits.
  • Effective Communication: Tips for conveying the value proposition to stakeholders in a language they understand.
  • Overcoming Objections: Strategies for addressing common concerns and resistance with evidence-based responses.

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Everything You Need to Know for An Effective P2P Process

There’s no efficient procurement without a thought-out procure-to-pay process. P2P is a complex process that requires careful planning and continuous management. Successful companies invest in long-term P2P strategies and scout for experienced professionals in the area.

A procure to pay process ensures that all purchases are justified and authorized, received goods and services are of the required quality and quantity, and payments are made on time. P2P has a direct impact on the company’s bottom line, and getting a grip of it helps to procure efficiently and predictably.

In this guide, we’ll tell you everything you need to know about the P2P process: what it actually is, challenges worth noticing, and tips to streamline the process.

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Finding the Right LMS: 7 Questions You Need to Ask

To retain a competitive edge, your organization needs an LMS that enables effective communication with your remote workforce, supports your learning and development strategy, drives customer enablement, and connects learners with personalized and continuous training opportunities.

With so many platforms to choose from, you need a clear idea about what each LMS offers, how it supports your organization’s goals, and delivers the learning experience your people want. Finding the best fit means asking the right questions.

Filled with insight and actionable advice, download the ebook to discover:

  • The features and benefits to look for.
  • Whether your current systems meet your needs.
  • How to connect, align, and grow your organization.

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4 Ways to Get Your Teams to Make Time for Learning

Employee engagement levels are low, workloads are heavy, and—without the right approach—the benefits of learning programs can easily be drowned out amidst the noise of busy workers’ lives.

Getting your teams to make time for learning might seem like a daunting task. That’s why our latest ebook is here to help you get your people ready to learn, with tips on topics ranging from practical learning formats to career-driven motivation strategies.

Check out the ebook and feast your eyes on an array of handy insights, including:

  • The need for protected learning time among time-poor workers.
  • The retention-related benefits of microlearning and course chunking .
  • The value of talent mobility as a much-needed motivator for reluctant learners.

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10 Reasons To Digitize Your EHS Management

Regardless of the industry you operate in, or the size of your organization, effective environmental health and safety (EHS) management is vital to your success – protecting both your people and your profits.

Inside this eBook, you will find detailed information including:

  • Risks of ineffective EHS management.
  • How digitized EHS management can help.
  • How other companies have gone digital.
  • How we can help.

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Build vs. Buy: Embedded Analytics for SaaS Providers

As a SaaS leader, you know that the more metrics, insights, and analytics you add to your products, the more engagement you’ll have and the stickier your product will become with customers.

At what point do you decide to keep building your own in-house analytics or invest in an analytics platform that can be easily embedded into your software?

Read our Build vs. Buy Analytics eBook to learn:

  • Top 4 benefits of embedded analytics.
  • A quick cost comparison of in-house vs embedded analytics.
  • 10 considerations to help your company deliver the RIGHT analytics solution for your CUSTOMER needs.

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5 Mistakes Companies Make with Ergonomics

More and more organizations are realizing that they need an ergonomics program to help keep employees safe and healthy from musculoskeletal disorders (MSDs), but many of them struggle to develop a strong, effective ergonomics process that can be sustained over time.

In some cases, this means a process that never really gets off the ground; in others, organizations might devote significant resources toward an ergonomics program that fizzles out or fails to prevent MSD risk systematically.

From decades of experience helping companies across the globe improve ergonomics, the board-certified ergonomists at VelocityEHS have identified five of the most common mistakes organizations make when implementing their ergonomics process. Download this eBook today to avoid wasting time and money on these common mistakes!

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ESG for the New Sustainability or ESG Manager

In recent years, ESG (Environmental, Social, and Governance) has moved from the margins of business management to the center. Stakeholders, including boards of directors, investors, and value chain partners, are increasingly using ESG as a lens to judge how well an organization is addressing risks and opportunities. These include risks and opportunities related to climate change, energy management, and choices of chemical products. Additionally, rulemaking bodies are issuing regulatory requirements for ESG disclosures that will impact many companies around the world. As a result, companies have gone on unpreceded hiring sprees for roles such as “ESG Manager” or “Sustainability Director,” and that trend doesn’t seem likely to stop soon. 

Perhaps you have recently assumed a role managing your company’s ESG disclosures and sustainability initiatives. This eBook will help widen the frame on your role and responsibilities and demonstrate how your success as a sustainability and ESG professional depends on understanding EHS (Environmental, Health, and Safety) and developing good relationships with the people in your organization who manage EHS. 

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The A/R Collections Manager’s Guide: Get Paid on Time and Accelerate your Cash Flow

If you've ever had to chase an invoice, spend time nudging customers about late payments, or find yourself lost trying to navigate through a mess of Excel spreadsheets, you know how troublesome the accounts receivable (A/R) collections process can be.

Businesses can get a handle on their accounts receivable collections processes by taking a few simple steps – and deploying a few simple automation tools – that can help them along. Let’s review a few best practices for efficient A/R collections and how you can automate your accounts receivable process.

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Apache Kafka® For Tech Leaders

Modern companies are moving away from outdated, delayed insights - often based on yesterday’s data - and into real-time processing and analytics. Technologies like Apache Kafka have become the de facto system to support tech teams in this transition.

In this ebook, we offer an overview of Apache Kafka: what it is, and how tech organizations can use it to enable real-time data and actionable information ‘in flight’.

Download our ebook to learn:

  • The origins and the future of event streaming.
  • The benefits of managed microservices for your teams and business.
  • Apache Kafka®, its extended ecosystem, and how it can work for you.

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One For All: How Tech, Data, And Product Leads Can Work Better Together

Cloud-native companies can sometimes feel overwhelmed by conflicting priorities.

Should they focus on building a more stable, scalable infrastructure to handle growth? Should they focus on analytics to gain a better understanding of their business? Or should they go all-in on product, adding new features to make it more competitive.

We think customers shouldn’t have to prioritise one of these at the expense of others.

In this ebook, we show how a single open-source data platform can leave the chief technology, data, and product officers smiling and help the business focus on what it does best.

Download the free guide now to learn:

  • How the chief technology officer can ensure a robust, scalable infrastructure.
  • How the chief data officer can get faster insights for the business.
  • How the chief product officer can ship products that stand out from the competition.

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