7 Ways to survive the next service disruption

Enterprises in the U.S. must tackle a new paradigm of IT in 2013: a cloud - oriented hybrid IT environment. Even though the state of IT in the U.S. continues to take small steps forward in the face of global economic upheaval, Enterprises that delay implementing the seven recommended strategies may not survive. Read the following paper to learn of these seven strategies executives need to endure the next disruptive IT Paradigm Shift.
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Qualify Prospects to Rock Your Sales Goals

In today's Internet age - where information is readily available to both sellers and buyers - when it comes to qualifying the prospect, the seller must handle prospects differently.

In this paper you will learn:

-Why qualifying a lead is still crucial
-Qualifying starts before you meet the customer
-The business of interacting with buyers
-Signs you're chasing a bad lead
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Secrets to Business Growth

Most owners grapple with the stressful question of how to maintain and grow their business. In order to give you a head start answering those questions, the leaders of three rapidly growing businesses agreed to share their secrets to their success. Read this paper to learn what helped these businesses perform to their maximum potential and sustain impressive growth.
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6 Secrets to Offering Exceptional Customer Service

Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Read the following paper to see what customers want and how you can give it to them.
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Achieving success with a flexible workplace

Flexible workplace forward thinkers are reporting productivity increases and cost decreases of 20% or more. Learn to achieve these benefits for your business by downloading the IBM executive report Achieving success with a flexible workplace: Forward thinkers' best practices to enhance productivity, spur innovation and reduce costs. The report contains findings from a recent IBM survey covering user mobility, user support, collaboration and security.
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Business Value of Managed Services

As the primary focus of IT moves from increasing IT productivity through virtualization and cloud computing to enhancing business productivity, the biggest challenge that businesses face in executing corporate strategy is focusing the right people and resources on strategic initiatives. A key element in enhancing business productivity is driving down costs, which can help free up the funds needed to make strategic investments. Businesses also need a means to more effectively orchestrate how IT interacts with business processes and critical application environments. The solution lies in using managed services. Read this paper to find out more on how companies gained significant and quantifiable benefits from using managed services.
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Pervasive technology trends shaping the business and the implication for your data center

Four technology trends - cloud computing, mobile technology, social collaboration and analytics - are shaping the business and converging on the data center. But few data strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM's predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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Remove IT Constraints with Clustered, Scale-out Storage

IT teams are working harder than ever in the face of massive data growth, complex operations, and time and budget constraints. Access this white paper to discover an operating system that addresses the limitations of traditional approaches to IT, removing IT constraints and allowing you to respond to business demands more readily.
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Happy Users, Happier IT: A Dream World Becomes Reality

Connected people are accustomed to convenience and simplicity when they use technology. To stay productive at work, they demand faster, easier access to IT services, wherever they are. BMC Software meets the changing demands of service delivery with a new approach to IT self-service. MyIT gives users everything they need - all from one simple, intuitive app. A world can exist where users help themselves and you spend more time on strategic IT initiatives. Try MyIT today!
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What Does Friction Between Business and IT Cost your Organization?

"Exploring Business and IT Friction: Myths and Realities", outlines key issues that cause friction between business users and IT, such as:

- Gaps in customer satisfaction and the perceived value of services

- Inadequate IT support, which decreases productivity and revenue

- Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change.

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How Engineering Leaders Can Solve Common Embedded Linux Challenges

Whether your organization is considering Linux-based system development for the first time, or looking for a better approach, chances are that you are facing a multitude of common challenges. Learn how you can help your engineering team get the next product development project off the ground faster and be in a better position to finish it successfully, on time and within budget. Download this free whitepaper now.
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Top Considerations for Moving to a Cloud Delivery Model for ITSM

Software-as-a-service is more than just a cloud-based delivery model - it's a new approach to service that lets companies optimize utilization of in-house IT resources while providing service more effectively. But is SaaS-based IT service management (ITSM) right for your organization? This paper discusses key considerations for moving from a traditional software delivery model to SaaS.
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