Sponsor: CA Technology

Why Everyone Needs to Own Customer Experience in the Application Economy

The viability of your brand largely rests on the quality of your customers’ experience with your applications - often the most important experiences they’ll have when doing business with you. Successful CIOs and technology leaders will know how to deliver the application experience users expect by taking ownership of the application experience, obtaining key performance information needed to share - or democratize - that data with all relevant teams and business leaders. These technology leaders recognize that great performance is driven when all teams understand what they need to know to act.

Evolved Capacity Management: Six Key Steps to Success

Effective capacity management has become a critical differentiator for IT organizations. Those that can’t effectively evolve their capacity management practice will continue to struggle with complexity and negligible insights into capacity sizing and the impact of changing demand and resulting service/application performance.

However, those that gain advanced capacity management capabilities will be able to more effectively right-size investments, support key IT projects, and align resources with business objectives. This paper offers a practical look at capacity management, outlining the six key steps IT organizations can take to realize capacity management that delivers maximum value.

Ten Steps to Make Your DCIM Implementation a Success

This practical guide will help you determine where to start your DCIM implementation and how to achieve the best outcomes using our 10 step formula for success. Learn how CA Technologies and Eaton are helping DCIM customers define business needs and set operational thresholds to enable integrations and ensure scalability.

The Power and Payback of Unified IT Monitoring

The move towards an “app economy” is accelerating the rate of new, business-critical application deployments. And all the while, expectations are continuously rising for higher availability and faster performance across hybrid physical/virtual/cloud infrastructures. One important path to success involves bringing together infrastructure, application, and service level visibility via unified IT monitoring. This ENTERPRISE MANAGEMENT ASSOCIATES® whitepaper examines why unified IT monitoring is an important enabling technology for both enterprises and management service providers, including both the organizational and strategic impacts as well as the business case surrounding it.

Unified Monitoring: A Business Perspective

In the past few years, the enterprise computing landscape has changed dramatically. Changes such as virtualization and cloud computing are rendering legacy monitoring tools virtually useless. This paper explores today's computing trends and their monitoring implications in detail. It also introduces solutions that address the monitoring needs of tomorrow's enterprises.

The Power and Payback of Unified Monitoring

Multiple, complex monitoring solutions make IT operations costly and inefficient. This can be compounded by the need to manage remote data centers. Industry leaders are calling for a solution which is easy to manage and configure and allows new system components to be added remotely into live systems. By also offering multi-tenancy, it would be ideal for managed hosting providers. This paper discusses how CA Unified Infrastructure Management meets these needs, including customer case studies which outline how it improved transparency, thereby reducing IT operations costs.

Unified IT Monitoring: A Necessity in the Era of the Customer

Today’s customer and employee profiles look very different than they did just a few years ago. These tech-enabled, highly connected buyers are using many different platforms to research, shop and work. They’re engaging brands in new ways—through social networks, as well as mobile and cloud-based applications. And with all their newfound capabilities, they’re expecting more from their business interactions.

DevOps and Enterprise Mobile: An eBook from the Editors of FierceMobileIT

Mobile applications could be considered a blessing and a curse for enterprise IT.

On one hand, the smaller, more discreet functionality implied by most (though not all) mobile apps offers to help IT continue to break from its past history of monolithic applications, scope creep, and so on.

That’s something mobile has in common with DevOps – the mosh pit of development/deployment/operations that pushes companies toward automation, continuous deployment of small updates, and generally a more holisitic view of how software applications work in a business setting.

Why Everyone Needs to Own Customer Experience in the Application Economy

The viability of your brand largely rests on the quality of your customers’ experience with your applications—often the most important experiences they’ll have when doing business with you. Successful CIOs and technology leaders will know how to deliver the application experience users expect by taking ownership of the application experience, obtaining key performance information needed to share—or democratize—that data with all relevant teams and business leaders. These technology leaders recognize that great performance is driven when all teams understand what they need to know to act.

Modern, High Velocity Application Delivery

Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization.

This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible.

The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to:

Accelerate application development by removing constraints with CA LISA® Service Virtualization. Expedite release time with CA LISA® Release Automation. Improve application testing and quality with CA LISA® Pathfinder.

Speeding Software from Development Through Production with Continuous Delivery

The Software Development Life Cycle Without Release Automation

Tesco Customer Case Study

Check out these videos to see how Tesco has found success with CA’s solutions.

Building a Shortcut Between Innovation and Business Value

For the first time in a long time, CEOs, CIOs and IT groups are on the same page. They’ve seen the changes in the marketplace, and they know that if they want to compete, they must find a way to deliver new applications, services and capabilities faster and at a higher quality than ever before – and do so without taking on new costs or risks. Read this new brief to see how enterprise companies are meeting this challenge and maintaining their competitive edge.

DevOps: The Worst-Kept Secret to Winning the Application Economy

The application economy is motivating leaders to make critical changes across IT and the business, one of the most significant being the adoption of DevOps. For enterprise IT organizations hoping to drive the technology strategy across the business and provide customers with higher-quality software, faster, DevOps—with its focus on collaboration across IT domains from development to delivery—is increasingly the answer.

DevOps: Enterprise Organizations Newest Best Practices

The research shows DevOps delivers 18% faster time-to-market and 19% better app quality/performance.,

The application economy is motivating leaders to make critical changes across IT and the business, one of the most significant being the adoption of DevOps. For enterprise IT organizations who need to accelerate delivery of apps and provide customers with higher-quality software, faster, DevOps–with its focus on collaboration across IT domains from development to delivery–is increasingly the answer.