Good times are ahead for the M&A market, based on sell-side deal flow in H1 2024 compared to the year before. Global deal kickoffs jumped 17%, driven by easing inflation and pent-up demand. The deal surge starts to close this July, assuming a six-to-nine month timeline. What are the key trends to track as we move into the second half of the year?
Learn more in the full report.
Network Digital Twin from Forward Networks delivers $14.2M in annual value for typical large enterprises.
IDC Business Value Report details the ROI of network performance and efficiency gains.
Discover how Forward Enterprise can reduce network outages, accelerate troubleshooting, and improve security/compliance.
Observability is critical for developers. It gives them the real-time visibility and insights they need to stay productive and avoid incidents. But observability isn’t just for engineering teams. For C-level executives, visibility into user experience and customer journeys is top of mind, New Relic is able to show these key performance indicators (KPIs) in easy to understand dashboards.
Here are five examples of the executive-level benefits of New Relic, as told by the customers themselves.
Organizations are managing a more diverse array of infrastructure than ever, which increases security, risk, and compliance concerns and affects service-level metrics. Monitoring and observability help address these concerns. However, monitoring is fragmented and significant data is unmonitored. Even so, as cloud, cloud-native, and open-source adoption, usage, and spending continue to increase, so do observability deployment and budget plans. Unfortunately, pricing and billing can be a barrier to achieving observability.
This white paper provides in-depth research about what makes observability a priority. It reviews how digital transformation is driving observability as organizations continue to shift workloads to multi- and hybrid-cloud environments and adopt open-source and cloud-native technologies, including containers, microservices, and serverless.
To achieve this goal, first, you need a single observability platform that informs how your underlying infrastructure impacts your application performance. Second, you need a cultural shift that embraces end-to-end observability—inclusive of people, processes, and tools. The ultimate goal is to achieve full-stack observability so you can detect and resolve issues quickly while minimizing impacts on your teams and customers.
If you want to build, deploy, and operate high performing services, while reducing high tooling and engineering costs, this ebook is for you. You’ll discover how to achieve application performance monitoring (APM) and infrastructure monitoring from a single observability platform that enables you to:
12 Reasons Snowflake Costs Get Out Of Control
For many teams, Snowflake's data warehousing capabilities seem limitless at first. But as usage grows more sophisticated, costs can balloon if not kept carefully in check. When Snowflake bills start arriving much larger than expected, it's time to tame the proverbial blizzard before it buries the budget.
This ebook focuses on twelve common culprits that can cause Snowflake costs to rise unexpectedly and a practical solution specific to analytics. From inefficient queries to oversized warehouses to unexpected data growth, these cost creep issues often happen gradually beneath the surface. But their collective impact can add up to a budget-busting blizzard if not addressed.
You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.
Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.
But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.
CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.
You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.
Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.
But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.
CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.
If you don’t properly design your data warehouse for multi-tenant analytics, you’re gonna have a bad time. Most data warehouses are built to efficiently store large volumes of data from numerous sources, not for end-users of SaaS platforms working with multi-tenant analytics. This architecture mismatch causes a variety of headaches. We’ll outline the top 5 challenges and explain how to have a good time instead.
