To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for information about their support programs and the technology they use to deliver support.
More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including:
Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?
A guided support model meets employee expectations and increases IT effectiveness.
IDC’s Business Value research found that Red Hat solutions are far more cost-effective than unpaid infrastructure alternatives. Numerous IDC studies found that subscription-based infrastructure software from Red Hat offers a 3-year return on investment (ROI) of 368% and 32% lower infrastructure costs. Download this executive summary to learn more.
Studies show that IT spends 71% of its budget on maintenance.The process of IT optimization helps you incrementally reclaim that budget. With an optimized IT foundation that supports automation and scales as you grow, you can implement what you want, when you want, without complex processes. By optimizing IT, you can focus your staff and budget on the projects that deliver deeper value to your customers.
Learn how in this Red Hat e-book.
A more reliable datacenter begins with your operating system. Red Hat® Enterprise Linux® provides a consistent foundation for predictable, stable operations across your hybrid data center and organization. Support for high availability across your environment — including Alibaba Cloud, Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure cloud platforms and x86, IBM Power Systems, and IBM Z architectures — lets you use the platforms of your choice without compromising reliability. High availability add-ons for systems and storage improve failover orchestration and access to shared and clustered storage.
The Red Hat Enterprise Linux High Availability Add-On provides continuous availability for your Red Hat environment, including physical and virtual guest deployments. Download the brief to learn more
Choose an infrastructure platform that lets you optimize your SAP environment and operations while preparing you for the future. Through trusted technologies, investment protection, and flexible innovation, Red Hat can help you modernize your SAP systems and build a foundation for digital transformation.
IDC’s Business Value research shows that subscription-based, supported Red Hat solutions have serious cost advantages over free, non-supported open source infrastructure software. Commercial support for Red Hat products—such as Red Hat Enterprise Linux, Red Hat Ansible Automation, Red Hat OpenStack Platform—supply rapid value and reduce the burden of self-support that’s necessary to maintain free, open source software solutions. Download this infographic to see the highlights of IDC’s research.
Out of $188 trillion of worldwide business revenue in 2019, $10 trillion is touched by Red Hat Enterprise Linux. About 900,000 people are employed by Red Hat and its ecosystem, powering 1.7 million IT professionals who work on Red Hat-enabled systems for a total of 2.6 million in Red Hat–related positions in 2019. Download the infographic to see how.
How can you secure your apps and services without compromising your schedule? (Hint: It’s all in the automation.) Enterprises are using hybrid cloud technologies to enrich the user experience and power their digital transformation. But running applications in public clouds while managing the application data in private clouds makes for a unique set of security requirements. We discuss the challenges that DevOps teams face in hybrid environments and how those challenges can be overcome.
In this e-book, O’Reilly provides detailed, reusable Kubernetes patterns for container deployment and orchestration. Learn specific Kubernetes patterns for cloud-native and rapid application development.
Learn everything Kubernetes offers for each particular pattern, with tested conclusions for each concept and full code examples.
Red Hat commissioned Forrester Consulting to conduct a total economic impact study examining the return on investment (ROI) that organizations can realize by using its container adoption program and Red Hat® Open Innovation Labs.
In interviews with Red Hat customers, Forrester found that these organizations transformed their application development and delivery life cycles. They benefited from faster time to market, reduced costs, and improved customer experiences. Read the report to learn more
Many teams are turning to Kubernetes and its rich set of complex features to help them orchestrate and manage containers in production, development, and test environments. Kubernetes has emerged as the de facto standard for container orchestration and management, becoming a critical platform for organizations to understand.
IDC research has measured the economic impact of Red Hat Enterprise Linux (RHEL) in three areas. Download this infographic to know more!