You’ve already got the best-in-class CRM software solution for your business, so you understand how important it is to manage customer relationships effectively. But if you’re also considering contact center software, your next choice could make the difference between a dynamic duo that delivers on the promise of powerful synergy, and a combination that costs more and does less than you thought.
This Buyers Guide helps business owners select the right phone system for their business by asking important and revealing questions, including:
A new contact center handles inbound and outbound calls on the channel chosen by the customer. With 8x8, your contact center is instantly scalable, and performance is detailed across numerous metrics and the data is accessible in an instant. This combination of omnichannel capabilities and contact center management is strengthened by third-party tested data security and protection. Call center software is an investment in building a compelling customer experience. The 8x8 CCaaS solution turns that investment into a competitive advantage.
A new contact center handles inbound and outbound calls on the channel chosen by the customer. With 8x8, your contact center is instantly scalable, and performance is detailed across numerous metrics and the data is accessible in an instant. This combination of omnichannel capabilities and contact center management is strengthened by third-party tested data security and protection. Call center software is an investment in building a compelling customer experience. The 8x8 CCaaS solution turns that investment into a competitive advantage.
A new contact center handles inbound and outbound calls on the channel chosen by the customer. With 8x8, your contact center is instantly scalable, and performance is detailed across numerous metrics and the data is accessible in an instant. This combination of omnichannel capabilities and contact center management is strengthened by third-party tested data security and protection. Call center software is an investment in building a compelling customer experience. The 8x8 CCaaS solution turns that investment into a competitive advantage.
You’ve already got the best-in-class CRM software solution for your business, so you understand how important it is to manage customer relationships effectively. But if you’re also considering contact center software, your next choice could make the difference between a dynamic duo that delivers on the promise of powerful synergy, and a combination that costs more and does less than you thought.
It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers.
We have talked about common myths and issues surrounding user adoption of digital transformation initiatives, in particular such as intranets, digital workplaces and collaboration platforms.
Let us now, as promised, examine three different strategies for a successful intranet adoption.
Employee engagement is key to a high-performing organisation—that much is clear. But how can you ensure that your employees are engaged? Motivational theories provide some clues. Let’s examine the two most well-known ones in this article.
We define digital collaboration as the digital systems people use to collaborate internally (within the enterprise network) or externally (with enterprise communities or partners) to get things done.
Modern companies are increasingly structured in silos. Specializations within different enterprise functions, geographic distribution and the proliferation of digital tools isolate people within their immediate business units.
Digital collaboration tools increase collaboration in the enterprise by creating collaboration synergies through a modern digital setting. Digital collaboration tools connect people, information, business applications and company communications, transforming your company into a unified, successful business force.
In practice, digital collaboration platforms provide a number of recent innovative technologies, such as social collaboration, project management and real-time communication, within an integrated digital setting.
If you are planning to modernize your company intranet, this guide is for you.
Having worked on numerous internal collaboration initiatives alongside our clients, we acquired a thorough understanding of what works and what does not in the particular context of an Intranet project. This short guide attempts to extract the most important of those lessons that we learnt for your benefit.
This guide is intentionally vendor agnostic: it will not help you choose a vendor but should help you build a successful intranet for your company regardless of your choice. It is also intentionally concise: we do not aim at being comprehensive, but rather attempt to focus on the most important and least known aspects of an intranet project.
Just because you’re a regional insurer doesn’t mean that your customers have lower expectations of you when it comes to the claim experience. They expect the same kind of support and transparency from you that from your larger, well-resourced competitors deliver.
To achieve a great experience, claims professionals need to understand their customers better, how they navigate the claims journey, and the communications that will cost-effectively drive great claims experiences.
In this webinar, Forrester Research and Quadient will discuss:
Join our guest Ellen Carney, principal analyst serving ebusiness & channel strategy professionals at Forrester and Andi Dominguez, Product Marketing at Quadient, for a live webinar discussing the business impact of a great claims experience.