Your Cast of Characters: Team Building in the Support Centre

A support team should be more than the sum of its parts. But how do you build a cohesive team out of contrasting (and sometimes conflicting) personalities? View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create a cohesive support team. Download the white paper to learn: Four key personality types and their traits, Why good people don't automatically make good teams, Three strategies for harnessing the diversity of your team, and more.
Get Whitepaper

The Value of Smarter Datacenter Services

This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for optimization remain strong, including increasing efficiency on both the IT side and the facilities side, improving user support and protection, and increasing the flexibility of the datacenter to be more responsive to the business.
Get Whitepaper

Meet the IBM Enterprise Application Lifecycle Management Experts

Live Date: Thursday 04/19/2012 11:00 AM Eastern/2:00 PM Pacific Organizations can face difficulties around team collaboration, with multi-platform development environments resulting in siloed teams using different tools across the entirety of the application lifecycle. How can your organization integrate teams across both distributed and mainframe environments? Meet the IBM application lifecycle management experts on Wednesday, April 4th to learn how you can take your organization's agility to the next level by unifying teams with a collaborative team infrastructure for all platforms. During this webcast, you will gain insights and hear real-world customer scenarios from IBM ALM thought leaders who are on the cutting edge of collaborative development and deployment technologies. The panel of experts, who span across strategy and product development, will review the capabilities of the IBM Jazz collaborative development environment, along with their experiences in helping IBM customers implement enterprise application lifecycle management
View Now

Integrating Security into Development, No Pain Required

Developers and security have traditionally been like oil and water. Developers need to meet deadlines and enable new lines of business while security professionals face the state of coding flaws and undiscovered vulnerabilities. Both groups know they should be working together, but it is still the exception rather than the norm.
Get Whitepaper