Mobility Matters: Better Field Service Outcomes through IoT and Predictive Analytics

What’s the real cost of equipment downtime? Not only is it expensive for field service organizations (FSOs) to send a technician for diagnosis and repair (hopefully once), unplanned downtime means a productivity drop for business organizations – lost revenue and expenses that can accumulate quickly. So it’s no surprise that a recent study by Field Technologies found the top two strategic initiatives for FSOs are improving customer satisfaction and increasing efficiency.

This brief discusses how the combination of predictive analytics based on data gathered by IoT sensors and the use of mobile devices combine to reduce unnecessary scheduled maintenance while improving the overall service experience for both FSOs and the organizations they serve.

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Why Mobile Tech Matters: Gaining a Competitive Edge for FSOs

Field service organizations (FSOs) rely on mobile technology solutions to stay connected and competitive, whether they provide consumer services for cable & telco, or commercial services maintaining factory machinery or repairing heavy equipment. Whatever their field of business, every FSO feels the impact of modernization trends including augmented reality, digital schematics libraries, diagnostics, advanced analytics, predictive maintenance, new FSO management tools, and more.

This paper looks at how FSOs can stay current and remain competitive by implementing mobile solutions that enable the latest technology and arm techs with tools that increase efficiency, provide better service, and increase customer satisfaction.

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MDM is Dead. It’s Time to Shift to Android DevOps

Alright, so maybe not completely dead, but Mobile Device Management (MDM) - while necessary - cannot (alone) meet the needs of innovative, agile businesses, especially when customer experience and value are on the line.

With MDM, you can’t control the intake of changes to a fleet - risking widespread downtime - or debug your applications in real-time to prevent poor user experience. Enter Android DevOps where quality and speed are at the heart of dedicated device management.

According to Sam Guckenheimer of Microsoft Azure, “For a DevOps team...everything they do is about making a customer’ experience better.” Android DevOps enables businesses to focus on their business - not the platform - so they can deliver the ultimate customer experience.

Continue reading to learn more about how making the shift to Android DevOps can help you get back to what matters most: delighting your customers.

For more information about the advantages of Android DevOps reach out to Esper.

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How Strong is Your MDM Security?

6 Layer MDM Cybersecurity Self-Assessment

MDM security in 2020 must be dynamic. You need the flexibility to deploy and manage single-purpose Android devices according to use cases. MDM should offer features to completely wipe and re-provision devices at any given point during the device lifecycle. Most importantly, MDM security should allow real-time or automated response based on insights into devices, apps, and user behaviors.

According to the 2020 Verizon Mobile Security Index (MSI), 66% of organizations admit a mobile cybersecurity issue has spiraled into a “significant organizational calamity” in the past, Your chances of experiencing a mobile cybersecurity incident in the next two years are 28%.

Your mobile security risks vary depending on device type, industry, and most importantly, use case. Pay attention to this 42-point checklist to determine if your MDM security is at risk.

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ZenKey: Cellular Network Enhances Security

In 2020, we saw the pandemic accelerating the digital transformation three-fold. In 2021, the ability to adapt to the predominance of the digital realm will make or break businesses across industry verticals. Fraudsters watch and wait while consumers struggle to manage each of the accounts integral to their daily lives

The coin of this digital realm, for service providers of any stripe and consumers alike, is identity. Historically, the relationship has been one-way; a user authorized a provider to act on his/her/their behalf. The accelerating reliance on digital access to services, along with increasing legal and social demands to protect PII (personal identifiable information), means everyone must rethink identity.

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ZenKey: A Network-Based Identity Solution

As threats of data breaches, identity theft, and large-scale fraud seem to grow daily, millions of online users also face the burden of managing multiple passwords. The digital economy is growing faster than ever and so is the need for a radically new identity management solution. One that eliminates passwords and provides seamless, user-centric security. One that provides privacy controls with a high level of confidence.

That solution is here. Introducing ZenKey. A joint-venture between AT&T, T-Mobile, and Verizon, that provides a highly secure network-based identity solution. It delivers a seamless experience with unique fraud detection signals that only the largest mobile carriers can provide.

Why ZenKey is Better

The ZenKey identity solution provides multi-factor authentication and authorization based on a user’s mobile device and network attributes. It integrates the trusted security attributes of the Subscriber Identity Module (SIM) card with the OpenID Connect1 authentication protocols.

An identity solution generally includes four key actors – (1) Users, (2) Identity Providers, (3) Relying Parties, and (4) a Governance Body. The Users are entities for which the identity solution provides authentication and authorization. The Identity Providers manage user attributes to validate, process, and assure digital transactions on behalf of Users. The Relying Parties accept user assurances from Identity Providers to allow service access. This is the standard structure. But what makes ZenKey a better option?

To learn more about the ZenKey identity solution, fill out the form and download the detailed White Paper.

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ZenKey: A Network-Based Identity Solution

Even as the threats of data breaches, identity theft and large-scale fraud seem to grow daily, millions of users must also face the burden of managing multiple passwords. And with the digital economy growing faster than ever, so is the need for a radically new identity management solution. One that eliminates passwords and provide seamless, user-centric security. One that can provide privacy controls with high-level of confidence.

That solution is here. Introducing ZenKey, a joint-venture between AT&T, T-Mobile, and Verizon, that provides a highly secure network-based identity solution. It delivers a frictionless experience with unique fraud signals that only largest mobile carriers can provide.

Why ZenKey is Better

The ZenKey identity solution provides multi-factor authentication and authorization based on a user’s mobile device and network attributes. It integrates the trusted security attributes of the Subscriber Identity Module (SIM) card with the OpenID Connect1 authentication protocols.

An identity solution generally includes four key actors – (1) Users, (2) Identity Providers, (3) Relying Parties, and (4) a Governance Body as shown in the figure above. The Users are entities for which the identity solution provides authentication and authorization. The Identity Providers manage user attributes to validate, process, and assure digital transactions on behalf of Users. The Relying Parties accept user assurances from Identity Providers to allow service access. This is the standard structure. But what makes ZenKey a better option?

To learn more about how the ZenKey identity solution works, fill out the form and download the detailed White Paper.

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ZenKey: Cellular Network Enhances Security

How do you establish your Digital Identity

By some accounts, the pandemic accelerated the digital transformation by a factor of 3x in 2020 alone. In 2021, the ability to adapt to the predominance of the digital realm will make or break businesses across industry verticals. Fraudsters watch and wait while consumers struggle to manage hundreds of accounts integral to their daily lives.

The coin of this digital realm for service providers of any stripe and consumers alike is identity. Historically, the relationship has been one-way; a user authorized a provider to act on his/her/their behalf. The accelerating reliance on digital access to services, along with increasing legal and social obligations to protect PII (personal identifiable information), means everyone must rethink identity.

Image Screenshoot

Get Whitepaper

ZenKey: A Network-Based Identity Solution

Even as the threats of data breaches, identity theft and large-scale fraud seem to grow daily, millions of users must also face the burden of managing multiple passwords. And with the digital economy growing faster than ever, so is the need for a radically new identity management solution. One that eliminates passwords and provide seamless, user-centric security. One that can provide privacy controls with high-level of confidence.

That solution is here. Introducing ZenKey, a joint-venture between AT&T, T-Mobile, and Verizon, that provides a highly secure network-based identity solution. It delivers a frictionless experience with unique fraud signals that only largest mobile carriers can provide.

Why ZenKey is Better

The ZenKey identity solution provides multi-factor authentication and authorization based on a user’s mobile device and network attributes. It integrates the trusted security attributes of the Subscriber Identity Module (SIM) card with the OpenID Connect1 authentication protocols.

An identity solution generally includes four key actors – (1) Users, (2) Identity Providers, (3) Relying Parties, and (4) a Governance Body as shown in the figure above. The Users are entities for which the identity solution provides authentication and authorization. The Identity Providers manage user attributes to validate, process, and assure digital transactions on behalf of Users. The Relying Parties accept user assurances from Identity Providers to allow service access. This is the standard structure. But what makes ZenKey a better option?

To learn more about how the ZenKey identity solution works, fill out the form and download the detailed White Paper.

Image Screenshoot

Get Whitepaper

ZenKey: Cellular Network Enhances Security

How do you establish your Digital Identity

By some accounts, the pandemic accelerated the digital transformation by a factor of 3x in 2020 alone. In 2021, the ability to adapt to the predominance of the digital realm will make or break businesses across industry verticals. Fraudsters watch and wait while consumers struggle to manage hundreds of accounts integral to their daily lives.

The coin of this digital realm for service providers of any stripe and consumers alike is identity. Historically, the relationship has been one-way; a user authorized a provider to act on his/her/their behalf. The accelerating reliance on digital access to services, along with increasing legal and social obligations to protect PII (personal identifiable information), means everyone must rethink identity.

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Get Whitepaper

Embracing the New Normal – SMB Guide to a Secure Digital Transformation

Digital transformation will always be a delicate balance of improved processes and increased risk. SMBs are at particular risk for data breaches and compromised information during their digital transformation if they fail to increase their security in tandem.

This whitepaper will discuss the current risks in digital transformation that make SMBs particularly vulnerable to attack, as well as the three essential steps of managed security services to mitigate them. The appropriate level of proactive security and monitoring will keep customers from overspending on security, or the steep cost of a data breach. In particular, this paper will cover:

  • Why a digital transformation makes SMBs an attractive target to bad players

  • Critical vulnerabilities of the various aspects of expanded technology

  • How to protect your customer’s data, as well as your devices and people

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2020 Microsoft ATP Report

In the most thorough analysis of its kind, Avanan security analysts classified over 500,000 malicious emails, sent to real end-user mailboxes protected by Microsoft's Advanced Threat Protection (ATP). This research identified the types of attacks that were blocked by ATP or EOP, and the types of attacks that were missed by both.

Overall results:

When looking over all malicious emails, the analysis concluded that;

  • EOP catches widespread, previously-known methods: about 41% of all attacks.

  • ATP catches many zero-day attacks that bypass EOP: 48% of malicious emails.

  • 11% of malicious emails reach the inbox, bypassing both EOP and ATP.

When measuring ATP as an independent layer of security, it misses 18% of the malicious emails that bypass EOP. In some environments, the miss rate can be much higher.

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The Microsoft Teams Security Report

As firms and workers across the globe went remote, it was Microsoft Teams that saw the bulk of growth for chat and collaboration.

The growth has been exponential and stunning. Teams usage in December 2020 is estimated to be 115 million daily users, growing from 32 million in early March 2020. After what appeared to be an early pandemic rivalry with Slack, Teams quickly became the de-facto communication and collaboration app for anyone using Office 365. Now, 91 of the U.S.’s 100 largest companies use Teams. Twenty organizations with more than 100,000 users use it, with major organizations like Coca-Cola, Pfizer and Accenture, to name a few.

The success of Microsoft Teams has also made it ripe for hackers. In fact, as this year of explosive growth comes to an end, we’ve begun to see and learn how hackers are targeting this platform for data, personal and corporate information, and as a jumping-off point for other attacks.

For this whitepaper, Avanan analyzed nearly 200 enterprise customers for two months. In doing so, we were able to uncover current hacking activities and trends in Teams, as well as assess the overall cybersecurity risk involved in using the service.

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Transformative Automation: Balancing Power and Simplicity

It may be fashionable to say that digital transformation (DX) is dead or over, but we know from survey after survey that it's still absolutely a live issue for businesses around the world. But how to drive true transformation continues to challenge most businesses. The digital visionaries have hired tens of thousands of software engineers to create and deliver innovative digital products and services at huge scale to achieve these outcomes. Most organizations can't do that, but they still need to transform.

This InfoBrief explores how a modern approach to business automation can enable businesses of all kinds to grasp the nettle of transformation and work within their constraints to execute at scale.

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Turn Process Pains Into Business Gains

Industry pundits from Forrester will cover the state of enterprise processes today— whether they are broken, manual, paper-based, or simply in need of modernization and automation in each episode. Watching on-demand, you’ll hear best practices and success stories from leading organizations who are doing it right.

Executives from Emerson, Seacoast Bank, and Coca-Cola Beverages Florida will share their organization’s winning automation playbooks for improving the way people work and accelerating digital transformation. Learn how to turn your organization’s process pains into impactful business gains by leveraging Nintex’s easy-to-use and powerful software solutions for visual process mapping, workflow automation, robotic process automation, and more.

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