Is Your Service Desk Future Proof?
Artificial Intelligence (AI) is rapidly transforming service and support environments through advancements in virtual agents, predictive capabilities, and automation.
- Reduce costs and complexity for IT with Service Desk software that’s easy to implement and manage.
- Leverage flexible licensing and delivery models for the best-fitting service desk solution that meets all of your business requirements.
AI’s Impact on Service and Support
Serviceaide and Business Performance Innovation (BPI) Network researched the impact AI is having on the service and support industry.
The study examines many incredibly timely and important questions concerning how AI is and will be leveraged. Some areas of investigation include:
- Where are companies in their planning and roll-out of AI applications in the enterprise?
- What roadblocks and concerns do businesses have about this rapidly evolving technology?
- How will AI affect the future of products, processes, services and support for customers and employees?
Macon, Georgia Goes from Manual Operations to AI-Enriched Parking Enforcement
Learn how Macon, Georgia, has transformed parking challenges into opportunities with gtechna technology. This case study is a must-read for parking directors, operations coordinators, and enforcement officers seeking to enhance efficiency, compliance, and citizen satisfaction.
Key Takeaways
- Automated processes: Reduce manual effort and cover more areas with the existing staff.
- Enhanced safety: Reduce traffic disruptions and eliminate verbal altercations.
- Financially self-sustaining: Support city infrastructure with a model that goes beyond covering operational costs.
“We're redefining the parking experience in Macon, making it smoother and more intuitive for everyone who visits or calls our city home. Our collaboration with gtechna resulted in a dependable and citizen-friendly parking infrastructure, making every trip to the city core worry-free and more enjoyable for our community and guests.” — Steven Schroeder, Chief Administrator, Park Macon.
Enhancing Warehouse Efficiency
This white paper presents a case study highlighting the transformative impact of implementing the Swiftcount inventory system in a warehouse setting. We delve into the challenges faced by traditional inventory management methods and elucidate the tangible benefits realized through the adoption of Swiftcount. Through this case study, we aim to demonstrate how Swiftcount optimizes warehouse operations, enhances accuracy, improves efficiency, and ultimately drives bottom-line results.
SwiftCount Inventory System
SwiftCount is the result of over 30+ years creating reliable inventory management tools and making inventory processes more efficient for warehouse customers.
Today, our platform is used by multi-millions dollar warehouses, managing hundreds of thousands of SKUs and recording hundreds of shipments every single day, each. SwiftCount is as reliable as the biggest well-known enterprise softwares out there.
A New Warehouse Management Platform for Sage 300
With the help of your Sage partner we connect to your Sage 300 account and all your products, sales and PO's will be uploaded to your SwiftCount account automatically.
In SwiftCount, setup your recurring inventory counts and assign the purchase orders your staff needs to control and receive.
Use the app to receive your new products and count your inventory regularly.
Keep an eye on your inventory levels in Sage 300 (synced automatically). For a more detailed view of your inventory and track progress on your inventory tasks and multi-locations, open your SwiftCount dashboard.
A New Warehouse Management Platform for Spire
Integrate to your Spire system and benefit from professional inventory management.
Key benefits:
- Fast & mobile PO receiving and SO Shipments.
- Manage your inventory in multiple units of measure.
- View your store inventory breakdown by locations and sub-locations.
- Create and manage inventory counts and update Spire instantly.
- Full support for Serial and lot numbers.
- At all times keep Spire and SwiftCOUNT in sync.
Higher Education Admissions Report – Prospective Student Survey
What support do students expect from their school, and how can schools deliver this?
We surveyed higher education students in North America to learn what matters to them when they are choosing which school to join, how they expect to be engaged, and how schools can increase enrolment with this data at hand.
Live Chat Benchmark Report 2023
Every year, we publish our Live Chat Benchmark Report to help organizations understand how well their live chat team is performing compared to their peers by team size and by industry. With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.
Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:
- Chats per agent per month.
- Customer satisfaction.
- Wait time.
- Response time.
- Chat duration.
- Mobile chats.
- Industry breakdown.
Alongside these metrics, the report digs into the reasons behind the numbers to help you improve your own team’s metrics and overtake your peers.
Live Chat Security: Everything You Need to Know for Secure Live Chat
Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data.
However, the level of security offered by different vendors does vary widely. This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches.
This blog post breaks down the potential threats to live chat security, and outlines how Comm100 Live Chat stays secure through industry-leading security features and compliances.
Higher Education Cheat Sheet: The 4 Challenges Facing IT & How to Overcome Them
There are four key challenges that are almost universally affecting university and college IT departments today:
- Growing digital infrastructure.
- High support volumes.
- Data security.
- Staffing.
In this guide, we will explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.
Roundtable: 6 Top Universities – Meeting Student Support Expectations
Six leading higher education institutions come together to discuss the challenges of students’ sky-high support expectations, revealing the technology, tools, and strategies they are using to find success.
Tony Sandhu is the Vice President of Global Customer Success at Comm100 with over 12 years of experience in CS. He is responsible for driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Comm100 customers.
Measuring the ROI of Customer Learning
The Three Key Pillars of Learning
As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs. “How do we measure the business impact of extended enterprise learning initiatives?”
With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning, and, alongside real-world examples.
Download this white paper to discover the metrics you can track to prove ROI in each of these critical areas.
Make the Business Case for a Modern Customer Learning Platform
A cutting-edge customer education platform can radically improve your customer acquisition, retention, and expansion – three fundamental elements of business success.
If you’re in charge of bringing education to your organization’s customers, you won’t need convincing of the operational advantages offered by cutting-edge training solutions. But to help you convince the board or executive leadership, our team put together an in-depth eBook that will guide you through:
- The four major shortcomings of (most) traditional learning systems.
- Why a third-party solution makes more economic sense than a custom build.
- Why the current timing is critical to making your business case.
- The five keys to crafting a successful business case for a next-gen learning solution.
The Ultimate Guide to Continuing Education, Badging and Certifications
Over the past few years, certification and micro-credentials of all kinds have been growing in popularity. Certification can impact product adoption, recurring revenue, annual contract value, and active users. It also helps to create brand champions who advocate for your product, enhancing the loyalty of your existing customers and helping with retention in an increasingly subscription-based and virtual world.
Learn how to:
- Build effective continuing education, badging and certification programs with advice from leading experts in their field.
- Increase learning program engagement and business performance.
- Measure the effectiveness of your continuing education, badging, and certification programs.
Complete the form to access the full guide!
