Higher Education Cheat Sheet: The 4 Challenges Facing IT & How to Overcome Them
There are four key challenges that are almost universally affecting university and college IT departments today:
- Growing digital infrastructure.
- High support volumes.
- Data security.
- Staffing.
In this guide, we will explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.
Roundtable: 6 Top Universities – Meeting Student Support Expectations
Six leading higher education institutions come together to discuss the challenges of students’ sky-high support expectations, revealing the technology, tools, and strategies they are using to find success.
Tony Sandhu is the Vice President of Global Customer Success at Comm100 with over 12 years of experience in CS. He is responsible for driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Comm100 customers.
Measuring the ROI of Customer Learning
The Three Key Pillars of Learning
As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs. “How do we measure the business impact of extended enterprise learning initiatives?”
With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning, and, alongside real-world examples.
Download this white paper to discover the metrics you can track to prove ROI in each of these critical areas.
Make the Business Case for a Modern Customer Learning Platform
A cutting-edge customer education platform can radically improve your customer acquisition, retention, and expansion – three fundamental elements of business success.
If you’re in charge of bringing education to your organization’s customers, you won’t need convincing of the operational advantages offered by cutting-edge training solutions. But to help you convince the board or executive leadership, our team put together an in-depth eBook that will guide you through:
- The four major shortcomings of (most) traditional learning systems.
- Why a third-party solution makes more economic sense than a custom build.
- Why the current timing is critical to making your business case.
- The five keys to crafting a successful business case for a next-gen learning solution.
The Ultimate Guide to Continuing Education, Badging and Certifications
Over the past few years, certification and micro-credentials of all kinds have been growing in popularity. Certification can impact product adoption, recurring revenue, annual contract value, and active users. It also helps to create brand champions who advocate for your product, enhancing the loyalty of your existing customers and helping with retention in an increasingly subscription-based and virtual world.
Learn how to:
- Build effective continuing education, badging and certification programs with advice from leading experts in their field.
- Increase learning program engagement and business performance.
- Measure the effectiveness of your continuing education, badging, and certification programs.
Complete the form to access the full guide!
How Great Customer Learning Programs Create Value
We’ve interviewed countless leaders in the customer learning space to deliver a comprehensive guide to moving the needle on your program.
We share our most recent research on:
- The roadmap for how superior customer learning programs grow.
- The common stages – and barriers – of program development.
- How to build a plan and get executive buy-in for your customer training initiatives.
Fill out the form to download your copy.
Top 10 Use Cases for Chatbots in Higher Education
Gen Z are most open to chatbots than any other age range, the demographic that comprises the majority of higher education students. But how should chatbots be best used in universities and colleges?
If you are ready to start your chatbot journey but don’t know where to start, download this SlideShare to learn the top 10 chatbot use cases that universities and colleges around the world are benefitting from.
Drawing from our 15+ years of experience building chatbots for higher education, these 10 chatbot examples will show how you can adopt chatbots for the benefit of your students, support agents, and school. Some use cases include:
- Provide 24/7 availability.
- Take the load off the team during seasonal peaks.
- Devote more time to complex or sensitive queries.
- Automate appointments and bookings.
Sky-high Expectations – How to Improve Student Support in a Digitally-Demanding World
Student support expectations are at an all-time high, and many higher education institutions are struggling to match them.
This level of student support isn’t achievable with phone. Digital channels are essential to matching student expectations, particularly live chat and chatbots. To go above and beyond and stand out from competitors, schools need digital omnichannel.
Download this eBook to learn:
- Why schools must adopt digital support channels.
- How schools can use live chat and chatbots to meet student expectations.
- How digital omnichannel takes it up a level, improving support quality, efficiency, and personalization.
Higher Education Cheat Sheet – 4 Proven Strategies to Increase Enrollment this Fall
Over the past two years, postsecondary enrollment has decreased by 7.4% in the US. If that stat doesn’t get you thinking of new strategies to increase intake at your school this year, nothing will!
With such intense competition among universities and colleges, grabbing the attention of prospective students is no easy feat. And this is only half the battle – you now need to prove that your school is the right choice for them. While this is a complex battle, there is one very straightforward but crucial element that you must get right – student support.
This guide will lay out 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. You’ll also find success stories from other higher education institutions like Thompson Rivers University and Cambrian College who are benefiting from these strategies.
Download this slideshare and start reversing the enrollment decline!
Higher Education – Live Chat & Chatbot Benchmark Data 2022
Live chat teams in higher education achieved an average 88.8% customer satisfaction score (CSAT) in 2021.
Analyzing chats that passed through the Comm100 platform in 2021, we have calculated the latest live chat and chatbot benchmarks in higher education. With these stats at hand, universities and colleges can understand how well they are performing compared to their peers and learn where they need to improve. The report also provides best practices so higher education institutions can realize the potential of live chat and chatbots.
Download this report to find out the latest live chat and chatbot benchmarks in higher education, including:
- Customer satisfaction (CSAT)
- Wait time
- Chat duration
- Mobile live chats
- Total chats handled by chatbots
SkyPrep – The LMS Without The Mess
Empower your organization with knowledge that matters
Provide a seamless training experience for your employees, customers, and partners to accelerate growth and drive business success.
Organizations choose SkyPrep when they experience:
- High training costs and complex logistics with in-person training.
- Time-consuming manual record-keeping for compliance requirements.
- Difficulty providing standardized, consistent training companywide.
- High employee turnover (Call centers, fast food, retail).
- Inability to easily track learner progress and see who has overdue training.
- Training that led to knowledge gaps and poor employee performance.
- Difficulty training employees and franchisees in various remote locations.
- Disjointed training and need to scale, formalize and streamlinetraining.
Improve your online training today with SkyPrep!
SkyPrep: Training Smarter, Faster!
SkyPrep's team are e-learning professionals deploying proven and intuitive online training solutions — fast!
Serving 1,000,000+ users from 500+ companies, SkyPrep has won awards for its ease-of-use, cutting-edge performance, and outstanding customer support.
SkyPrep's Mission:
- Proven Solution: Trusted by more than 500 companies to take their employee training to the next level.
- Award-Winning: Recognized for providing an industry-leading, turnkey solution by experts including Capterra, Software Advice, and G2 Crowd.
- Easy-to-Use: Intuitive and user-friendly for both Administrators and Learners – even for non-technical users.
- A Committed and Knowledgeable Support Team: Every client is paired with a dedicated account manager with years of eLearning experience to help unlock the full potential of the platform.
Improve your online training today with SkyPrep!
Recognizing And Addressing Hiring Biases
When you’re a part of a hiring team, your job is to find the best candidates. However, this becomes a challenge when unconscious biases come into play.
Fortunately, there are a number of strategies that you can employ in order to shut down bias before they creep in.
In this pre-recorded webinar we met with Kehsi Iman Wilson, a DE&I and social justice trainer and educator, and CEO of High Quality Talent.
Key takeaways from the webinar:
- Actionable steps you can take to provide recruiters with training on biases and hiring
- Examined strategies to manage the unconscious biases we all hold
- How to make the hiring process more inclusive
- The effectiveness of blind recruitment, and whether it should be implemented
- How to come up with an impersonal resume review system
- Diversity and inclusion job boards that recruiters should be looking at
Learn how to recognize and address hiring biases at your organization!
Recruitment Metrics to Power Your Hiring Strategies
Did you know that 71% of companies see people analytics as a high priority, but only 8% report they have usable data, according to Deloitte?
Utilitizing recruitment metrics allows you to evaluate your hiring process and ensure that you stay on track with your company’s strategies and goals.
In this pre-recorded, 45 minute webinar, we were joined by Richard Brown, Lead Talent and DE&I Business Partner at McLaren Racing, to discuss the recruitment metrics that have helped them to improve their DE&I progress.
Brown deep-dives into the following:
- How recruitment metrics are set up at McLaren Racing
- How these metrics impact everyday business decisions
- Ways to recruit more intelligently using real-life examples
Learn how to use recruitment metrics to power your hiring strategies!
How To Get Your Employer Branding Right
The best talent has plenty of options, so differentiating your organization is critical. The time to start thinking about positioning your company as a great employer is long before you ever post a job or interview a candidate.
In this pre-recorded, 45 minute webinar, we were joined by Maria Rodriguez, Global HR Director of HireRight, where we discussed:
- How companies can maintain a strong employer brand during times of crisis and the story they should be telling
- How recruiters and hiring managers who don’t have buy-in from management can get support for employer branding initiatives
- How can hiring professionals ensure their employer branding is both authentic and compelling
- The best ways to measure the success of employer branding campaigns
Learn how you can shape your employer brand so that it is both authentic and compelling to candidates and employees.
